This was a Web transaction. Their site shows stock levels. Their response was swift. Not had delivery yet but do have notification of tracking.
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Veja o que dizem as avaliações
Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... Ver mais
Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no... Ver mais
Very Friendly staff, I dealt with Peter at the shop who was great, also Chris was also superb on the phone a couple of times,all staff I spoke with were all very professional in their Firearm knowledg... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.
Informações de contato
High Street 101, DE14 1LJ, Burton-on-Trent, Reino Unido
- livens.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great communication, timely tracked shipping
Great communication regarding my order, very timely shipping and able to track throughout.

Resposta da Livens LTD
Live stock levels
I’m happy to recommend Livens after purchasing products from them for a number of years on line but there’s always a knowledgeable human on the end of the phone if I have a query. What I like most is that stock levels are live , if it says it’s in stock it is .

Resposta da Livens LTD

Resposta da Livens LTD
Knowledgeable and friendly service
Travelled up to Livens after seeing they had good stock. The staff were friendly, helpful, and really knew their stuff. They showed me a few options, and I was sorted and back on the road within the hour. Smooth, easy transaction — just how it should be. It’s a fair drive for me (about 1hr), but I’ll definitely be using them again.

Resposta da Livens LTD
Didn’t bother to answer my e mail…
Didn’t bother to answer my e mail query.
Nil points for service.

Resposta da Livens LTD
Knowledgable and friendly service
Knowledgable and friendly service. Always helpful. One stop shop for my requirements.

Resposta da Livens LTD
Unresponsive (initially)
I responded by email to an ad from Livens on the Guntrader site offering a new Tikka rifle for sale. No response. I waited a day and emailed again. No response. I visited their own website and found the rifle model to be ‘Available on special order’ i.e. not in stock as advertised. I then used their online form to register a lead time enquiry for the rifle. Again, no response. You may have better luck but I’m going elsewhere.
Update:
Received an email response late today (19/07/24) confirming that a suitable rifle is in stock. Presumably systems/updates interfering with usual business interactions. Revised star rating accordingly. Thanks Livens.

Resposta da Livens LTD
Very friendly when you're buying
Very friendly when you're buying, but certainly not supportive when there's an issue. Your money is in the till and we don't care! It doesn't matter how many thousands you spend in the store.
I will not use again
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, good range of supply's and products...what's not to like!

Resposta da Livens LTD
nice easy transaction with livens
nice easy transaction with livens, amazing they still had a pair of my favourite (discontinued) boots

Resposta da Livens LTD
Sent for a fx 480cc carbon air bottle…from Livens
Sent for a fx 480cc carbon air bottle from Livens last Monday, it came on Wednesday pm. Unpacked and check bottle and straight away noticed dates on it, first reg 06-2016, the 1 test date was 06- 2021, end of use 2032. So the bottle was 6 yrs old already and past it’s first test date (no markings or certificate to say 1 test had been done, also the bottle had early valve in it my fx is new so bottle would not work on my gun. There was nothing on webb site to say it was early bottle either and to add insult to injury they charge the new full price for it.
Phoned on the Thursday morning to complain and asked for refund, they said they would pay for carrier cost back to them. I printed carrier cost on a40 sheet with packaging and sent it back. Arrived Saturday it was refunded back to me on the Tuesday, (they did not pay carrier cost.)
So Livens full marks for prompt delivery, full marks for prompt refund, NO marks for not paying carrier cost and Definitely NO marks for sending out an old out of date very early make of bottle with no safety certificate for first test, NO marks for charging full new price for old stock… hope to hear some comments on this
A top drawer gun room staff are very…
A top drawer gun room staff are very helpful!! A really nice place to visit.

Resposta da Livens LTD
Amazing customer service
Amazing customer service.
Needed some fireworks for a 70th Birthday. Arrived at shop over easter weekend, but was closed due to bank holiday. When I phoned and explained, they very kindly opened and sold me what I needed. Lovely to know, good old style shop keeping is still in force. Lovely people with great customer service.

Resposta da Livens LTD
Great Customer Service…
Very pleased with the Customer Service I received when I had a problem with the wrong colour spacers being packaged with a Magpull rifle stock by the manufacturers.
The correct colour spacers were sourced and provided by Levins quickly and with no fuss.

Resposta da Livens LTD
I just wanted to let people know how…
I just wanted to let people know how pleased I am after speaking to a member of staff at liven,s today, the problem I had was only a door lock being very hard to unlock, but after numerous attempts to fix it I ended up ringing liven,s with the thought of paying for an expensive call-out fee plus the cost of the job, but he told me to try a couple of things first.the door is now working perfect at no charge at all , very much appreciated for the advice and also nice to feel you can trust the tradesman, many thanks.

Resposta da Livens LTD
Best Gunship around
I've been using Livens since 2018,and I can honestly say it's one of my favourite shops.
All the staff I've dealt with are spot on nothing is too much trouble and the atmosphere is relaxing but professional,I can highly recommend Peter and his workforce for all your shooting needs.

Resposta da Livens LTD
UNFORTUNATELY I couldn't recommend, I live in Northern Ireland, but £20 to send 2 tiny snap caps that would weigh no more than 1 ounce and fit in a tiny envelope is extortionate I'm sorry..
UNFORTUNATELY I couldn't recommend, went to order 2 small Snapcaps price£13.50 but when I put in my address which is in the U.K just like there shop, postage for 2 small Snapcaps was £20 😂😂 ended up as you can imagine buying exactly the same brand from another shop 1967Spud with a more reasonable postage of £5.
No one likes being ripped off

Resposta da Livens LTD
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