Thank goodness for the second salesman we met, Grayson! He made the whole experience and transaction so comfortable and smooth from the moment he met with us. An absolute pleasure to have met, reass... Ver mais
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Veja o que dizem as avaliações
Great experience buying a car from Jengiz who had high levels of experience in the motoring world. He was friendly and provided assistance all the way helping me with admin after purchasing the car. I... Ver mais
I recently bought a Porsche Cayenne from LMC Cars and had a fantastic experience from start to finish. Jen was absolutely brilliant — friendly, professional, knowledgeable and made the whole proce... Ver mais
Bought a Tesla with worn tyres and ball joints were gone too which needed sorting and they’ve said they are not willing to fix the issue, disgusting
Detalhes da empresa
Escrito pela empresa
LMC Cars, also trading as London Motor Company, is a family-run used car dealership in North Ockendon, Upminster, Essex, established in 1980. We hold close to 400 vehicles in stock including Tesla, BMW, Mercedes-Benz, Audi, Land Rover, Kia and Volkswagen — from first cars and family hatchbacks to prestige, performance, electric and hybrid models. Every vehicle is hand-picked and prepared to a consistent standard before it goes on sale, with electric vehicles receiving a battery health check as part of that preparation. We offer flexible finance packages, accept part exchanges, and provide nationwide delivery. We are FCA regulated (FRN: 668759). We know a car purchase doesn't always end at the forecourt. If something isn't right after you've bought, call us on 01708 863247 or email sales@lmc-cars.co.uk and ask to speak to a manager. We would rather hear about it directly and put it right. Visit us at White Post Farm, Ockendon Road, North Ockendon, Upminster RM14 3PP, or browse our current stock online.
LMC Cars
Escrito pela empresa
- The LMC Promise
- At LMC Cars, we’re committed to delivering an exceptional experience from start to finish. Our promise to you: 🚗 Outstanding Customer Service – From your first enquiry to the moment you drive away, our friendly and knowledgeable team is here to support you every step of the way. 💷 Industry-Low Finance APRs – We work with trusted lenders to offer some of the lowest finance rates on the market, helping make your dream car more affordable. 🏆 Unbeatable Prices – We constantly price-check our vehicles to ensure you’re getting the best deal possible—without compromising on quality. We don’t just sell cars—we build lasting relationships. That’s the LMC difference.
Informações de contato
WHITE POST FARM, RM14 3PP, upminster, Reino Unido
- 01708863247
- Sales@lmc-cars.co.uk
- lmc-cars.co.uk
LMC Cars ltd
3,6
Bom
250 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 7% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
***PLEASE DONT TRUST LMC UPMINISTER****…
***PLEASE DONT TRUST LMC UPMINISTER**** - I am writing to express my dissatisfaction with the purchase of a Kia Niro from LMC Upminster on 13th March 2025. Mr. Yusuf was the sales executive who assisted us.
During the sales process, we were assured that a Guard protective application and one year's servicing were included in the price. We specifically requested the car be cleaned and minor scratches removed before delivery, to which Mr. Yusuf agreed on 8th March 2025.
Furthermore, we enquired about the flexibility of using service centers other than LMC for the included service plan. Mr. Yusuf confirmed that we could choose any convenient location, specifically confirming Glyn Hopkin, Halfords, and Quick Fix as acceptable options.
However, upon contacting Mr. Yusuf to schedule the service, he informed me that it could only be performed at an LMC Garage. This contradicts his previous confirmation and limits my options for a convenient service location.
Additionally, upon collecting the vehicle, we found it had not been cleaned adequately as promised, with visible dust inside and the scratches remaining unaddressed. While the LMC team acknowledged this oversight and reduced the price by £20, the overall experience was disappointing, especially as I had paid the full amount in advance based on trust.
The invoice does not specify that the included service must be conducted at an LMC Garage. Therefore, I request that LMC honors the initial agreement and allows me to utilize the free service at Glyn Hopkin, which is more convenient for me.
I did not get any response from LMC for my email. Once payment made they wont really care so be careful with LMC before making payment
13 de março de 2025
Resposta da LMC Cars LTD
Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that certain aspects of your purchase didn’t meet your expectations, and we’d like to clarify a few important points.
As part of our commitment to local customers, we included the service plan completely free of charge, with the clear understanding that it would be carried out at our own LMC service centre. This was explained during the sales process and is the reason we were able to offer the service at no cost.
To clarify — we have a fully equipped workshop on-site, and you’re located just over 10 miles away, which makes it convenient for both parties. The service can also be carried out while you wait, providing a quick and easy experience. Realistically, it wouldn’t make sense for us to give away a free service only to have it used at another garage when we have the facilities and team here to complete it to a high standard using Kia-approved parts.
We’re also more than happy to re-clean the vehicle and attend to any areas that may have been missed on collection. Just bring it back at a time that suits you, and our team will make sure it’s fully taken care of.
Sale staff very helpful
Sale staff very helpful, explain what I was interested in the staff took me for a test drive.very pleased with after sale service.
14 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for your kind words! We're really glad to hear you had a positive experience with our sales team and that you were happy with the after-sales service. Enjoy your new car, and if you ever need anything, we’re always here to help!
The team at LMC were really helpful…
The team at LMC were really helpful when we was looking for a bigger car. They was able to explain the finance to us in detail and help us find the car we wanted.
Would definitely recommend to friends and family. The team are great and very helpful.
29 de março de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you so much for your lovely review! We’re really pleased to hear that our team were able to help you find the right car and explain everything clearly. It means a lot to know you’d recommend us to friends and family — we’re always here if you need anything in the future!
Great
I couldn’t have been more happier. Thank you for great service. Special shout out to Ali Ahmed for being excellent at what he does. I love my car!
2 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for the amazing feedback! We're so glad to hear you're loving your new car and had a great experience with us. Huge shoutout to Ali Ahmed — we're lucky to have him on the team! If you need anything down the road, we're always here to help. Enjoy every mile! 🚗😊
I have just picked up my Audi sq5
I have just picked up my Audi sq5. I could not be happier with the car, it’s by far my favourite car I have bought from LMC. Which stands at 5 so far. They part exchanged my old Audi (which I got from them) with no problems. They even helped me put on my private plates
1 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you so much for the amazing review! We're thrilled to hear you're loving your new Audi SQ5 — especially knowing it’s your fifth car from us! It means a lot to have your continued trust and loyalty. We're glad the part exchange went smoothly and happy we could help with the private plates too. Enjoy every moment with your new car — we’ll be here for number six when the time comes! 🚗🙌
Buying a first car for myself was a…
Buying a first car for myself was a very tough decision and I was so confused to what is best for me. But a very gentle man named Ali Ahmed helped me a lot. So thanks, highly recommend LMC!
27 de março de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you so much for the 5-star review! We really appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, don’t hesitate to get in touch!
Resposta da LMC Cars LTD
Thank you for the amazing feedback! We're thrilled to hear you had a great experience and truly appreciate the recommendation. Looking forward to seeing you again in the future!
I found the sale staff most helpful
I found the sale staff most helpful. I had a few minor issues with my car when I contacted Lmc they resolved the issues had no problems since
3 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for your kind words! We're really pleased to hear that our sales team were helpful and that any issues were quickly resolved. Your satisfaction means a lot to us, and we're glad everything's been running smoothly since. If you ever need anything, we're always here to help!
Amazing experience with lmc cars
Amazing experience with lmc cars. They helped me with fiannace and very happy with the results. The staff and managers were really helpful
13 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for the lovely review! We're so glad to hear you had an amazing experience with us and that we could help with your finance needs. It's great to know our team and managers made a positive impression—your kind words mean a lot to us!
Brought my audi a5 from them a couple…
Brought my audi a5 from them a couple months back and very happy with the car, i was in a budget and manged to fit a warranty
7 de janeiro de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for your review! We're so pleased to hear you're enjoying your Audi A5. It’s great we could help you stay within budget and still secure a warranty for peace of mind. If you need anything going forward, we’re always here to help!
Very professional sales team and excellent after sales experience
Have had 2cars from lmc staff are always polite and helpful
14 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for your review! We're delighted to hear that you've enjoyed two cars from LMC and that our team has consistently provided friendly and helpful service. Your loyalty means a lot to us, and we're always here to assist with your automotive needs!
Very professional
Very professional, The best car buying experience I’ve ever had, would definitely recommend
2 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you so much for the fantastic review! We're thrilled to hear this was the best car buying experience you've had. We really appreciate the recommendation and are always here if you need anything in the future!
Absolutely exceptional customer…
Absolutely exceptional customer service. I was looked after from the first moment I walked in until I drove out with my new car. Will defo recommend!!
13 de março de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for the amazing feedback! We're so pleased to hear you felt looked after every step of the way. Providing exceptional customer service is what we aim for, and it's great to know we delivered. Enjoy your new car, and thanks again for the recommendation!
Really impressed
Really impressed with the staff at LMC will definitely come back for my next car thank you!
12 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you for the great review! We're so glad to hear you were impressed with our team. It means a lot that you'd choose us again for your next car — we look forward to seeing you next time!
After having my car for 2-2.5 months…
After having my car for 2-2.5 months company comes with conclusion that the car is being misfuelled and is a user error. They take money from you for repairs and then when they can’t repair they put such false allegations on you that it’s a user error, etc. What they said to us was they are waiting for parts and then suddenly that the user error. Such a shame. They think they can fool their customers. I would never advise anyone to buy car from Lmc worst after sales service. They don’t pick up call even during office hours and don’t update properly. When I called they refused to give an update. Worst company to buy car from. They haven’t returned my car. I have been waiting since so long.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da LMC Cars LTD
We’re sorry you feel this way, but we’d like to respond clearly and factually.
We’re unsure why you’ve chose to add another review rather than edit your original review and chosen to leave out key parts of the story in this version. To be absolutely clear, we have written proof from an independent garage confirming that the issue with your vehicle was caused by misfuelling. This is not a mechanical fault, and therefore not covered under warranty. So no—we are not telling lies.
We held the vehicle only because the symptoms you described could not be replicated or diagnosed at first. This was not due to a fault on our part, but rather because the real cause—misfuelling—only became clear after deeper investigation.
We also want to clarify that we answered your calls and provided consistent updates throughout. Where we do draw the line is what happened on one particular Friday evening, when you made over 20 phone calls after 8pm, well outside business hours. When asked respectfully to stop, you then continued to call a staff member’s personal phone from a blocked number, which is simply not acceptable.
Renault Captur
This morning we went to view a car at LMC Cars in Upminster.
The service was very professional, Ali the sales rep. was very knowledgeable of all that was asked rand about the add on extras that were available.
After a test run, we purchased the car and will collect later in the week
Thanks Ali, you made my day.
12 de abril de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that Ali was able to assist you so professionally.
We'll be sure to pass on your thanks to him — he’ll be delighted to know he made your day! We look forward to handing over your new car later this week and hope you enjoy every mile in it.
Thanks again for choosing LMC Cars!
Car was not very well cleaned inside…
Car was not very well cleaned inside plus it smelt horrible still trying to get rid of disgusting stink .Would I recommend I don't think so would I purchase another car from them definitely not all I can say is before parting with any money check the
vehicle out first on handover day
Parcel shelf was missing I did not notice until I got home only one key my problem by then was I had already paid for car so be careful and double check everything.
14 de março de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
We’re sorry to hear that you were not fully satisfied with your purchase and we appreciate you taking the time to leave feedback.
All our vehicles are professionally valeted prior to handover, but if the cleanliness or interior smell did not meet your expectations, we apologise. We would have been happy to address this at the time if it had been raised.
In regard to the missing parcel shelf and only receiving one key, we always advise customers to thoroughly inspect the vehicle on the day of handover and raise any concerns before finalising the sale. We try to ensure any items that come with the car are clearly shown at the time, but we understand things can be overlooked and we are always willing to help where we can.
We do encourage all customers to double-check everything prior to collection or delivery, and we’re happy to assist with any queries or checks needed beforehand.
Terrible after sales service
Terrible after sales service, no handbook, no cover for the estate car , no fuel when delivered promised full tank, no telephone calls returned all in all one star is generous, car was filthy inside when delivery.
3 de março de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
We're sorry to hear you're unhappy with your experience and would like to clarify a few points.
All of our vehicles go through a full valet before delivery, and we aim to hand over cars in clean condition. If there was an issue on delivery, we would have appreciated the opportunity to resolve it at the time.
In terms of fuel, handbooks, and accessories like boot covers—these are not guaranteed unless specifically stated or agreed as part of the deal. If you were promised a full tank and this wasn’t delivered, we apologise and would encourage you to contact us so we can look into it properly.
We take customer service seriously, and we’re sorry if you experienced any delay in returned calls. If you still require assistance, please don’t hesitate to get in touch during office hours on 01708 863247 or via sales@lmc-cars.co.uk.
Bought a car and THEN they told me it…
Bought a car and THEN they told me it had no boot cover. Stay away!
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
We're sorry to hear you're disappointed, but we’d like to clarify that not all vehicles come with a parcel shelf or boot cover, and if it’s missing, we always aim to inform customers as soon as possible.
We encourage all customers to view and inspect the vehicle fully before purchase to ensure it meets expectations. If you’d raised this before completing the sale, we would have done our best to help.
Purchased a car and its a…
Purchased a car and its a disappointment! Do Not but to this company! After sales are useless! After they take your money they dont care anymore!
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da LMC Cars LTD
We’re sorry to hear you were disappointed with your experience and would like to offer our sincere apologies.
Please note that at the time, our after-sales support was managed by an external company, and unfortunately, the service you received did not meet the standards we expect for our customers.
As a result of feedback like yours, we have since changed providers to ensure a much better experience going forward. We take all feedback seriously and are committed to continually improving our service.
If you’d like to speak with us directly or if there’s anything we can still assist you with, please contact us on 01708 863247 or via sales@lmc-cars.co.uk.
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