We’ve been looking at Loaf sofas for years and today there was a super helpful team member, Uzma, who made the process easy. We chatted earlier in the day and looked at various fabrics against differe... Ver mais
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Veja o que dizem as avaliações
Friendly staff, cold water on a hot, hot day. Even though there were technical issues within the store; the staff were helpful and calm helping get the issue fixed and our order placed
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We recently visited the Redbrick Mill store and had the best experience from the second we walked in. The lovely guy (whose name escapes me but worked Saturday morn) gave us the run down of the sofa w... Ver mais
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My order was supposed to arrive 6 days ago and I have contacted yourselves twice but the customer service assistant could hardly understand me and i could hardly understand her- foreign accent. I was... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Acessórios para Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de sofás
Sobre Loaf - Redbrick
Escrito pela empresa
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Escrito pela empresa
Informações de contato
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, Reino Unido
- 02031418300
4,8
Excelente
129 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Loaf - Redbrick
Hi Mary,
Thank you for takin the time to leave us a review,
We are delighted to hear that you had seamless experience using our website. It's great to know your online experience worked smoothly for you.
Keep Loafing on
Warm regards
Cynthia
We still haven’t received our order…
We still haven’t received our order which was placed in store in 14th September 2025. It is now three weeks on and we have had no further communication from Loaf.
14 de setembro de 2025
Resposta da Loaf - Redbrick
Hi Beverley
Thanks for your review. I'm sorry you've not yet received your order.
One of our team will be in touch tomorrow morning to get this resolved for you.
Kind regards
Jasmin
The lady sales person was very helpful
The lady sales person was very helpful, she gave advice on the choice of materials and demonstrated the Sofa bed mechanism. She couldn’t have done any more.
25 de setembro de 2025
Resposta da Loaf - Redbrick
Hi Michael.
Thank you for shopping with Loaf!.
I’m delighted to hear that our sales clerk was able to assist you so thoroughly with your choice and demonstration. Providing helpful, knowledgeable service is something we take great pride in and it's wonderful to know she made such a positive impression. We hope you enjoy your new sofa bed!
Hope to hear from you soon!
Kind regards,
Manny.
Brilliant service
Brilliant service, really knew his stuff and made it all so easy to choose and buy what we wanted
28 de setembro de 2025
Resposta da Loaf - Redbrick
Hi Karen,
Thank you for your kind words!
We’re so pleased to hear you had such a smooth experience and that our team member was able to make the process easy and enjoyable for you.
Please let us know if there is anything else we can help with.
Warmest Regards,
Paris
5 months later still waiting
I ordered a sofa and cushions in April after visiting their shop in Batley to try them out and see the colours and fabrics.
Sofa finally turned up in September (and had to get it into the house myself because the delivery people claimed it wouldn’t fit).
Cushions still haven’t arrived 5 months later without any mention from Loaf about that, while the website still claims they’re available within a few weeks.
When I asked for an update I received a template reply with no actual information.
The shop experience was no fun either. Constantly pestered by one of the staff who also kept making weird remarks about how my 6-month-old son should be walking by now.
27 de abril de 2025
Resposta da Loaf - Redbrick
Hi John,
Thanks for your feedback. We appreciate it is frustrating to chase for answers, I’m sorry we’ve let you down here.
We recently carried out an important system upgrade. While the changeover itself was successful, it has created some disruption for a small number of orders and we are working hard to clear the backlog.
I am personally looking into your case to make sure it gets sorted quickly from here. I will contact you directly.
Kind regards,
Manny.
Perfect Sofa Bed
I’m in the process of putting the finishing touches to my dressing room. I was originally going to get a Chaise Longue but then got ti wondering if a single sofa bed would be better. As when the whole family stating it can get a bit hectic. After much looking I can across one at Loaf. So went to show room at Redbrick Mill to ti check it out. The store assistant was extremely helpful and I wasn’t disappointed. Picked up a few swatches and took them home. Finally decided colour so got to it and ordered online.
10 de setembro de 2025
Resposta da Loaf - Redbrick
Hi Julia,
Thanks a bunch for sharing your thoughts with us!
We're thrilled to hear that your visit to our Redbrick Mill was such a positive one!
We look forward to welcoming you back soon!
Kind Regards
Jasmin
Joshua was great and really went…
Joshua was great and really went through all the different options and and sofa configurations to ensure it fitted out need.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Loaf - Redbrick
Hello Matthew,
Thank you for the postitive feedback!
I will be sure to pass your kind words onto Josh.
We hope to see you shopping with us again soon.
Kind Regards,
Sav
Purchase of coffee table on wheels
Looked on the website for the coffee table and it gave the impression that the tables were instock to purchase in the Redbrick showroom in Leeds. Travelled there especially to pick one up only to discover not stock in the showroom and could only order. Ordered on the 23rd August, same day, and still waiting for notification of when item will be delivered on the 28th August. Quite disappointed and underwhelmed by the experience so far. Hoping that the item will meet our expectations as it does look really nice and I can’t find anything else remotely similar.
23 de agosto de 2025
Resposta da Loaf - Redbrick
Hi Pamea,
Thank you for shopping with Loaf!
We truly appreciate your feedback.
I completely understand how disappointing it must have been to travel to our Redbrick showroom expecting to collect the coffee table, only to find it wasn’t available in our Shack. We’re currently working on making stock availability clearer on our website.
I will investigate the matter at hand and contact you directly.
Kind regards,
Manny.
Sofa so good
Ben and Emma went above and beyond to make the experience of choosing our sofa bed an enjoyable and gratifying time.
They explained everything fully and helped us choose the ideal sofa and accompanying cushions - a five star service
22 de agosto de 2025
Resposta da Loaf - Redbrick
Hi Dave,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that Ben and Emma made your experience such a positive one. Going above and beyond is exactly what we aim for, and it’s wonderful to know they helped you find the perfect sofa bed and cushions.
Your five-star review means a lot to us, thank you again for taking the time to share it.
Wishing you many comfy and cosy moments ahead!
Best regards,
Paris
Relaxed, helpful service
Relaxed, but knowledgeable sales people. Everything is easy to see and the big fabric swatches make choosing fabrics and colours a pleasure.
Becs was super helpful. She listened to our brief and directed us to appropriate sofas. We ended up buying something completely different to what we had intended from our online viewing, but we are very happy with our choice and looking forward to the delivery!
23 de agosto de 2025
Resposta da Loaf - Redbrick
Hi
Thank you so much for your wonderful feedback regarding your recent visit to our Shack. We truly appreciate you taking the time to share your experience with us, as it helps us to continually improve and provide the best possible service to our valued customers.
It’s wonderful to hear that our team member, Becs, was able to make your experience memorable and enjoyable. We strive to create a relaxed yet informative atmosphere, and it’s gratifying to know that our approach helped you in selecting the perfect sofa. The fact that you found our fabric swatches helpful and that they enhanced your decision-making process is exactly what we aim for.
I will certainly pass along your glowing feedback to Becs and the rest of the Shack team. They will be thrilled to know that they made a positive impact on your shopping experience. Your satisfaction is our top priority, and we are delighted to hear that you are looking forward to the delivery of your new sofa.
Once again, thank you for taking the time to provide us with your feedback. It not only encourages our team but also helps potential customers feel more confident in choosing us. We look forward to serving you again in the future, and please do not hesitate to reach out if you have any further questions or need assistance.
Many thanks
Dipak
Resposta da Loaf - Redbrick
Hi Clare,
Thanks so much for the kind words! We’re really glad to hear Joshua gave you great service—he’s always happy to help and it’s lovely to see that come through in your experience. We’ll be sure to pass this on to him!
Hope to see you again soon.
Many Thanks,
Nat
I had been wanting to visit a ‘shack’…
I had been wanting to visit a ‘shack’ for such a long time. The adverts with their images and descriptions sounded just perfect for what I wanted in a sofa.
So, when I finally made the journey, it was everything I was hoping for, and more.
The Leeds shack had all the sofas I wanted to see…all the friendly and knowledgeable staff I could wish for…and an ambiance that allowed me to just take my time to make up my mind…which I eventually did and bought the corner sofa of my dreams.
I am now super excited for its delivery and the start of a long and beautiful relationship.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Loaf - Redbrick
Hi Sue,
Thank you so much for this lovely review—it absolutely made our day! We’re thrilled to hear that your visit to the Leeds Shack lived up to the hype (and then some). It’s exactly what we hope for: a relaxed space, friendly faces, and plenty of squishy sofas to sink into while you find “the one.”
We’re so glad you found your dream corner sofa, and we can’t wait for it to arrive and start its new life with you. Here’s to many cosy evenings, lazy Sundays, and a long and beautiful relationship indeed.
Thanks again for popping in!
Many thanks,
Nat
Usma
Usma - the person who helped us in the shop was great. Cheerful. Helpful. Not in our face - but there when we needed to ask questions. Efficient at sorting out the paperwork and giving us the information and options we needed.
BUT i have now been on hold for over 30 mins to speak to someone about our order [i need to make a minor change] and this is undermining my confidence in LOAF
16 de agosto de 2025
Resposta da Loaf - Redbrick
Hi Alice,
Thank you for your feedback!
It’s wonderful to hear that Usma provided you with a cheerful and helpful experience in our Shack!
I'm sorry to hear that you've been on hold, I completely understand how frustrating it can be, and I sincerely apologise for that. I’ve asked a member of our team to reach out to you directly to assist with your minor change.
Best regards,
Jasmin
First visit, but not the last.
Welcomed into the store within short time. Told everything uk made. Shown where everything was and how all items could be linked together for texture and colour. Loaf was our first port of call within the mill to get ideas after redecorating. We were left alone allowing us to browse for ideas. We returned at the end of our shopping trip to place an order. We took colour samples for cushions so will be buying on our next visit. Will reccomend to friends.
20 de agosto de 2025
Resposta da Loaf - Redbrick
Hi Mr and Mrs English,
Thank you so much for your wonderful review
We’re thrilled to hear that your visit to our Leeds Shack was welcoming and enjoyable. It’s our goal to ensure that all of our customers feel right at home when they visit us, and we’re always here to help you find the perfect choice to suit your needs.
We can’t wait to see you again! We would love to help you choose some lovely cushions from our amazing colors and fabrics to enhance your decorations.
Keep Loafing!!
Warm regards,
Cynthia
Loaf - Redbrick
We went to Loaf in Leeds and were served by David. He was very helpful and answered all the questions we had. Thank you, we are excited for our new bed and mattress!
21 de agosto de 2025
Avaliação não solicitada
Resposta da Loaf - Redbrick
Hi Lottie,
Thank you so much for your wonderful review!
We’re thrilled to hear that David in Leeds was so helpful and answered all your questions.
We can’t wait to welcome you to the shack and hope you enjoy your new bed and mattress!
Kind Regards
Jasmin
A stress free sofa buying experience!
There was no pressure from the sales team, but they were there with their knowledge when we needed them.
18 de agosto de 2025
Resposta da Loaf - Redbrick
Hi Mark,
Thank you so much for taking the time to leave us a review. Its wonderful to hear that our staff have helped you when it was needed and that the experience you've received has been so positive.
We look forward to delivering your fantastic furniture when it is ready. If you need anything in the meantime, you know where we are.
Kind Regards,
Peter.
Successful shopping trip
We nipped in to Loaf at Redbrik Mill today. We were looking to match up a headboard bought previously with a bed base. Joshua made sure we had all the information we needed and a quote by email valid for 30 days, with no pressure to order. Joshua made the whole experience pleasant and fun, with absolutely no pressure. He demonstrated various chair beds which was very helpful to inform a possible future purchase. Thank you Joshua and keep up the great customer service 😊👍
7 de agosto de 2025
Avaliação não solicitada
Resposta da Loaf - Redbrick
Hi,
Thank you for shopping with Loaf and for taking the time to leave us such a thoughtful review!
Your warm words truly made our day. We're thrilled to hear that your experience at our shack was relaxed and enjoyable, just the way we like it. Creating a pressure free, feel good environment is what we’re all about and it’s great to know our happy bunch of colleagues helped make that happen.
We hope to welcome you back soon for more loafing and lounging!
Kind regards,
Manny.
The staff are amazing
The staff are amazing. So helpful and friendly.
The thing that marks Loaf as a company down is the standard £95 delivery fee. I have ordered a chair. This is very silly.
31 de julho de 2025
Resposta da Loaf - Redbrick
Hi Michelle,
Thank you for shopping with Loaf and for taking the time to leave us a review.
Amazing to hear your visit to our Leeds Shack was helpful and friendly.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon!
Warm regards,
Manny.
Excellent Quality Sofa and the most…
Excellent Quality Sofa and the most comfortable I have ever sat on.
2 de agosto de 2025
Resposta da Loaf - Redbrick
Hi There,
Thank you so much for your wonderful feedback!
We are thrilled to hear how happy you are with your Sofa and that you appreciate the Quality and Craftmanship we hold ourselves to.
Please let us know if we can be of further assistance and we hope you enjoy the comfort of your new sofa.
Warmest Regards,
Paris
Joshua was very knowledgeable
Joshua was very knowledgeable. Went the extra mile allowing me to pour coffee onto a sample of my sofa material to show how easy it is to get off and not stain for my piece of mind, and no pressure selling either.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Loaf - Redbrick
Hi There,
Thank you so much for your lovely feedback!
It is wonderful to hear how knowledgeable and helpful Joshua was.
We trust in the quality of our furniture and Clever fabrics and I am glad Joshua was able to show this to you.
Please let us know if there is anything else we can do for you.
Warmest Regards,
Paris
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