Loft Leaf Avaliações 

360
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service, went out of their way to email me and let me know my packages would be a day later than they thought. The courier hadn't even updated me! Gorgeous website and even more b... Ver mais

Avaliado com 5 de um total de 5 estrelas

Loft Leaf is a lovely company, providing much loved plants to their customers. I recently bought a Dragon Tree and a Tillandsia and they were sent to me in perfect condition, beautifully and thoughtfu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Parcels always arrive so quickly and so nicely packed. The staff are incredibly helpful with any questions, including plant care questions. The plants I have bought from loftleaf have always been grea... Ver mais

Detalhes da empresa

  1. Centro de Jardinagem
  2. também em
  3. Comércio online
  4. Loja de decoração de design de interiores
  5. Viveiro de plantas atacadista

Escrito pela empresa

Get indoor plants, pots, & accessories, with next day delivery. Free Click & Collect. Cardiff's 5-star rated online store.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

360 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(360)

0 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Delay

Ordered on 7th October, unclear on website that supplier would be away. Checked back on my account a few days later as I was concerned that my order hadn’t arrived, alert on website stated that orders placed between 9th and 14th October would be affected. Disappointing but luckily not too much of an impact as no gifts for others in my order. However, I would have appreciated notification that shipping would be delayed when I ordered. Still awaiting delivery so hopefully the plants are worth the wait!

17 de outubro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Amy,

Thanks for taking the time to share your thoughts.

We first communicated that we would be away on Wednesday October 6th to everyone subscribed to Loft Leaf. The same message was included on every email to follow as well as on our website.

As part of this communication, we outlined that any orders placed between Friday 8th and Thursday 14th would definitely be affected.

This communication included a message that we would not be shipping orders until Friday 15th October at the earliest.

Aside from that we cannot guarantee that orders placed on a Thursday will definitely be shipped on the Friday due to DPD collection timings.

Of course, we apologise that your order has not arrived, but rest assured it’s on its way as we shipped the full backlog of orders Friday 15th.

Best wishes
Jamie

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Kept up to date on delivery. Came early too which is a result. Great plants can't wait to order again.

16 de outubro de 2021
Avaliado com 5 de um total de 5 estrelas

Perfect as usual

As usual my plants arrived perfectly and carefully packed ☺️ Even though I had ordered perfectly imperfect plants this time honestly you’d be hard pressed to spot the imperfections!! This reflects the care with which the plants are selected for sale if these are the imperfect ones☺️☺️
Thanks - I’ll definitely order again and would highly recommend loftleaf if you have a love of houseplants.

16 de outubro de 2021
Avaliado com 5 de um total de 5 estrelas

Everything I wanted

The plants arrived in perfect condition, very well packaged with materials that dissolved in water! The plants are gorgeous 💜

9 de outubro de 2021
Avaliado com 4 de um total de 5 estrelas

Lovely healthy plant but felt it could…

Lovely healthy plant but felt it could have been packaged more minimally and still survived the journey fine. A huuuuge amount of fleece and packing peanuts that I’ll struggle to reuse.

8 de outubro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Natalie,

Thanks for taking the time to share your feedback :)

All of our packaging is fully recyclable, and in particular our packing peanuts are made with plant extracts and as such are fully biodegradable. In fact, they can be dissolved in water! The bath tub or sink is great for this :)

We hope this helps.

Best wishes,
Jamie

Avaliado com 5 de um total de 5 estrelas

Great service and lovely note…

Great service and lovely note describing plants. Also special request accommodated. Can't fault.

4 de outubro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Heather,

Thanks for taking the time to share your thoughts! :)

Best wishes,
Jamie

Avaliado com 5 de um total de 5 estrelas

Very happy!

Very easy to order, quick delivery, beautiful products :)

4 de outubro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Emily,

Thanks so much for taking the time to share a review with us!

Best wishes,
Jamie

Avaliado com 4 de um total de 5 estrelas

Lovely little plants ,carefully wrapped…

Lovely little plants ,carefully wrapped for journey , plants all look healthy , can't wait to see them grow, also bought catus and succulent compost and this is superb quality , can feel the lava rock and not full of horrible grit , thank you

2 de outubro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Lesley,

Thanks for sharing your positive feedback!

So that we can look to improve, how could we have got a 5 star review? :)

Best wishes,
Jamie

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great plants

1 de outubro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Amazing, thanks for sharing your thoughts :)

Avaliado com 5 de um total de 5 estrelas

Great

Great, friendly customer service. Went out of there way to check I was getting what I wanted when I mistakenly selected the wrong size pot for my plant.

28 de setembro de 2021
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Daryl,

That's what we like to hear, thank you for sharing the feedback!

Best wishes,
Jamie

Avaliado com 5 de um total de 5 estrelas

Loved my first subscription plant

Loved my first subscription plant, “Liz” from Loft Leaf. Lovely personalised delivery with a hand written card too. The plant was huge and looks absolutely gorgeous hanging over my living room window! Will be buying lots more!

28 de setembro de 2021
Avaliação não solicitada
logotipo da Loft Leaf

Resposta da Loft Leaf

Hi Rachel,

Super excited to hear that you loved your first subscription plant, and we can't wait for you to get your next :)

Cheers,
Jamie

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