Outstanding service from start to finish, easy to order and book, customer services were very helpful in between with some things I was struggling with. The doctors report/comments/advice was clear a... Ver mais
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Veja o que dizem as avaliações
No support phone contact number. My process of shipment was STOP by DHL due to account Credit Stop. Still working on resolving issue but is going good so far with support communication.
Lola Health was so easy to deal with everything was super straight forward my husband and I both had tests and the responses to the test were well explained and with good advice. would highly recommen... Ver mais
The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.
Informações de contato
167-169 Great Portland Street, W1W 7FG, London, Reino Unido
- support@lolahealth.com
- lolahealth.co
4,6
Excelente
173 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Lola Health
Hi Gabriel! Thank you for your feedback! We're so pleased to hear that you found the process easy and quick—that’s exactly what we aim for.
If you ever need any further testing or support, we’re always happy to help. Thanks again for choosing Lola!
Cheers,
Marie
Very good experience - first time used
First time using Lola and found the experience very good. Quite straight forward, good customer service. I had to rebook my blood draw and the team were very helpful to arrange an alternative pharmacist and time over the phone. All is very easy to use and sends notifications. Results available quickly on hte app or email with a review from a registered doctor. Would highly recommend and would use again
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you for your kind words and for sharing your experience, Usha! We're so pleased to hear that you found the process smooth and our team helpful in rearranging your appointment. It’s great to know that the notifications, quick results, and doctor’s review met your expectations.
If there's anything we can do to make your experience even better and earn that fifth star, we’d love to hear your feedback! 😊 We truly appreciate your support and look forward to assisting you again in the future!
Cheers,
Marie
I had an excellent experience with…
I had an excellent experience with Lola—the process was seamless from start to finish. The nurse visit was scheduled exactly when I wanted, and my blood results were ready as expected. I was particularly impressed with the doctor’s summary and review of my results, which was both informative and insightful. I would definitely recommend Lola and will be using their services again in the future.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you so much for your kind words, Ravinder! We're so pleased to hear that you had a seamless experience and that everything—from scheduling to results—went smoothly. It's great to know you found the doctor's review helpful as well. We truly appreciate your recommendation and look forward to assisting you again in the future!
Cheers,
Marie
Outstanding Service – Highly Recommend!
As a first-time customer, I was thoroughly impressed with Lola from start to finish. The ordering process was seamless, with a wide variety of tests available to choose from. Communication with the phlebotomist was excellent, making the experience smooth and stress-free. I was kept informed at every stage, where my samples were, when they were being processed and when I could expect my results. The turnaround time was incredibly swift! What stood out the most was the detailed explanation of my results, highlighting areas where my levels were low and providing clear guidance on what steps to take next. Considering it’s been over a week and I still can’t get an appointment with my GP, this service has been an absolute game-changer. I will certainly be using it again and highly recommend it to anyone needing quick and reliable blood testing.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you so much for your thoughtful review! We're so happy to hear that your first experience with Lola was smooth and stress-free. Keeping our customers informed and ensuring a quick turnaround is a top priority, so it’s great to know that stood out to you. We’re also glad the doctor’s review provided clear and useful guidance. Your kind words and recommendation mean a lot, and we look forward to supporting you again in the future!
Cheers,
Marie
Highly recommend
Highly recommend! Purchased an "advanced" kit, the results were processed extremely fast, the doctor had sent his report on the same day of them receiving the blood test.
The doctor had also called me while he was reviewing my results to briefly discuss some results. He recommended I go to the GP the next day which I did. Having now had a blood test at the GP (GP recommendation) I can confirm the accuracy of the test. The advice/conclusions given by the doctor also matched what my GP said. Very reassured on the quality of the service.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you so much for your feedback, Zahra! We're really glad to hear that you had a great experience and that our service provided you with quick, accurate results. It's great to know that the doctor's advice aligned with your GP’s recommendations, giving you extra reassurance. We truly appreciate your recommendation and look forward to assisting you again in the future!
Cheers,
Marie
Professional service
Professional service from start to finish. From booking, to the blood draw and receipt of results. Was nervous about having someone show up to my house but Louise, my phlebotomist, was prompt, friendly & professional putting me completely at ease.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Hi Victoria, thank you for your kind words! We're so glad to hear you had a smooth experience from booking to results. It’s completely understandable to feel a bit nervous, but we’re happy that Louise made you feel comfortable and at ease. We truly appreciate your feedback and hope to assist you again in the future!
Cheers,
Marie
I had a great experience with Lola
I had a great experience with Lola, I picked them because they offered widest range of biomarkers available in my area with a reasonable price. I booked the store sample option, but I decided to change to a home visit which was done over the chat function without an issue. The kit arrived later than expected due to Royal Mail delay, but was easy to rearrange the home visit for a later date. The sample was taken on Monday and the results were ready on Friday. I was happy with the service all over and would recommend.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
HI Edit! Thank you for sharing your experience! We're so pleased to hear that you found our range of biomarkers and pricing suitable for your needs. We always aim to ship orders as quickly as possible and even pay for Royal Mail’s premium 24-hour tracked service to ensure our valued customers like you receive their kits promptly. It’s unfortunate that, despite our efforts, delays can still happen, but we truly appreciate your understanding. We're also glad we could smoothly accommodate your switch to a home visit and that you were happy with the service overall. Your recommendation means a lot to us!
Cheers,
Marie
Top service
An excellent and efficient service with rapid posting of results.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thanks for the 5 stars, Alan! We're so glad you found the service efficient and the results delivered quickly. We truly appreciate your support and look forward to assisting you again in the future!
Cheers,
Marie
Excellent experience from start to…
Excellent experience from start to finish. First time using Lola and the process was seamless. From receiving my test kit, to booking in with a local pharmacy. Within 2 days of sending my kit I received my results with an individual breakdown and great overall review. I would highly recommend using Lola Health.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you for your wonderful feedback! We're so pleased to hear that your first experience with us was smooth and seamless. It’s great to know that everything from receiving your kit to booking and getting your results went well. We truly appreciate your recommendation and look forward to assisting you again in the future!
Cheers,
Marie
Great service from start to finish
Great service from start to finish, for a very competitive price. And saved me a couple of hours by having a phlebotomist come to my house.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Hi Eric, thank you for your kind words! We're so glad you found our service convenient and great value for money. Having one of our phlebotomists come to you definitely makes the process easier, and we’re happy we could save you time. We appreciate your feedback and look forward to assisting you again
Cheers,
Marie
First time using Lola Health..
First time using Lola Health..
I have always used medichecks or randox health. However I thought I’d try Lola as the cost was more preferable and it’s still cheaper with the phlebotomist visit..
The bloods was taken at 9.30am and I had my full results with review but 9pm the next day, which is unbelievable how quick and detailed the doctors review was.
I fully recommend Lola health and will be using them from now on
26 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you so much for your kind words and for giving us a try, Jack! We're so glad to hear that you found our service affordable and that the process was smooth from start to finish. Our goal is to provide fast, reliable results with detailed doctor reviews, so it’s great to know we delivered on that for you.
We truly appreciate your recommendation and look forward to supporting you again in the future! 😊
Cheers,
Marie
Highly recommend Lola
Was excited when I found Lola, and was not disappointed! The phlebotomist was very professional and the labs results and doctor review came so quickly. Was impressed with the detail in the doctor review. Thanks for a great service!
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you so much for your wonderful feedback, Rebekah! We're so glad to hear that you had a great experience and that everything—from the phlebotomy visit to the detailed doctor review—met your expectations. Speed, accuracy, and quality service are what we strive for, so it means a lot to hear that we delivered for you.
We truly appreciate your recommendation and look forward to assisting you again in the future! 😊
Cheers,
Marie
Fab service start to finish
Recently had a 360 test and was very impressed, being able to book a phlebotomist to come to my house at a time that suited me and around my difficult working hours was amazing!
He was absolutely fantastic and I felt instantly at ease ( I’m normally super nervous ! )
My results came through after a few days and were so detailed and easy to understand with a general summary explaining next steps I should consider. Would 100% recommend !
28 de outubro de 2024
Avaliação não solicitada
Resposta da Lola Health
Thank you so much for your kind words, Hannah! We're so glad to hear that you had such a smooth and positive experience. Making testing as convenient as possible—especially around busy schedules—is something we prioritise, so we're happy it worked well for you.
It's also great to hear that our phlebotomist helped put you at ease, and that you found the results clear and informative. We truly appreciate your recommendation and look forward to assisting you again in the future! 😊
Cheers,
Lai
Take charge of your health
Very professional and efficient process from start to finish, Very easy to select your preferred test and book a date for the phlebotomist to take bloods, Dean was a really nice interesting guy who makes you feel at ease during what is a very quick process.
Couldn’t believe it when the results were available the very next evening with clear but informative explanations and an overview by a GP to provide the context.
Brilliant service and will be recommending to friends and family as part of preventive health care.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you for your thoughtful review, Mark! We're so pleased to hear that you found the process smooth and efficient. Dean is indeed one of our best phlebotomists, and we're glad he helped make your experience comfortable.
It’s great to know you received your results so quickly and found the GP’s review clear and informative. We truly appreciate your recommendation and are delighted to support you on your health journey. Looking forward to assisting you again in the future! 😊
Cheers,
Marie
Great experience with Lola
Great experience with Lola. Quick & easy to book, the phlebotomist was AMAZING (he's called Dennis). I hate needles and he was brilliant, I hardly even noticed him taking the blood. I got my results in less than 48 hours and it was super comprehensive and exactly what I was looking for. Highly recommended!
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Hi Lara, thank you for sharing your great experience with Lola! We’re so glad to hear that the process was quick and easy for you. I’ll be sure to pass along your kind words to Dennis—he’ll be very pleased to know he made such a positive impression.
It’s g reat to hear that your results arrived promptly and were exactly what you were looking for. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
Thank you for recommending us—it means so much!
Cheers,
Marie
Great people
I am very satisfied. The nurse who took my blood samples for testing was very professional and nice. I am very satisfied. I received the test results very quickly with a description and instructions from the doctor. Thank you very much and I am grateful with all my heart. All the best. God bless you 🙌
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you for your kind words. I’m so glad to hear you had a great experience with our phlebotomist and that the results arrived quickly.
If there’s anything else we can assist you with, please let me know.
Cheers,
Marie
Highly recommend
I’ve tried a few blood collection services. Had a terrible experience with one! LOLA was BRILLIANT! Friendly and efficient. Highly recommend
18 de novembro de 2024
Avaliação não solicitada
Resposta da Lola Health
Hi Susie, thank you so much for your kind words! I’m glad to hear you had such a positive experience with us. It’s great to know you found our service friendly and efficient, that's exactly how we want our customers to feel!
If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Cheers,
Marie
Super smooth set up and procedure
Super smooth set up and procedure. Good contact for arranging appointment and also eta of phlebotomist arrival. Really Good phlebotomist. Fast results with clinical appraisal
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you for your feedback, Liam! We're glad to hear that the process was smooth from start to finish and that you had a great experience with our phlebotomist. It’s great to know you received your results quickly along with the clinical review. We appreciate you choosing us and look forward to assisting you again in the future! 😊
Cheers,
Marie
Very professional service.
Very professional service with results back within two days. The lady that came to take my blood was very reassuring and kind. Highly recommend.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you for your kind words, Sarah! We're so glad you had a positive experience and felt reassured during your appointment. It’s great to hear your results came back quickly too! We truly appreciate your recommendation and look forward to assisting you again in the future. 😊
Cheers,
Marie
An excellent experience
An excellent experience and highly recommended
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Lola Health
Thank you so much, Tebogo! We’re really glad you had a great experience. We appreciate your recommendation and look forward to assisting you again in the future! 😊
Cheers,
Marie
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