I ordered a cake and a greeting card together for a special occasion. Unfortunately, the cake was delivered on time, but the card arrived a day later. This completely ruined the surprise and the p... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoKiosk 2, Broadgate, EC2M 7PY London, GB
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Veja o que dizem as avaliações
Ordered the Harry Potter cake with caramel sponge which arrived in perfect condition and as described. Had lots lots of compliments on the appearance and flavour, the cake was soft and moist couldn't... Ver mais
From start to finish super easy and super service. Especially since we had very health conscious Bride and Groom. Very affordable and will use and recommend always!! Love Lola’s !!
Having to organize a cake in the UK while I live and work in the UAE was made so easy with Lola's Cupcakes. Your website is user-friendly, I had consistent follow-up and I was put at ease that thing... Ver mais
Detalhes da empresa
- Loja de Bolos
- Padaria
- Loja de Cupcakes
- Serviço de encomenda de comida online
- Serviço de take away
- Confeitaria para casamentos
Sobre Lola's - Broadgate Central
Escrito pela empresa
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Escrito pela empresa
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Informações de contato
Kiosk 2, Broadgate, EC2M 7PY, London, Reino Unido
4,6
Excelente
50 avaliações
Pede aos clientes que avaliem
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Cakes always consistently great…
Cakes always consistently great especially red velvet
19 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I ordered a cake and a greeting card…
I ordered a cake and a greeting card together for a special occasion. Unfortunately, the cake was delivered on time, but the card arrived a day later. This completely ruined the surprise and the purpose of sending them together.
If you cannot deliver the cake and card at the same time, you should make that clear before accepting the order. Delivering half the gift one day and the other half the next day defeats the whole point.
Very disappointing experience. I hope you improve your delivery service so future customers don’t face the same issue.
28 de julho de 2026
Avaliação não solicitada
Resposta da Lola's - Broadgate Central
Hello,
Thank you for taking the time to share your feedback.
I am very sorry to hear that the separate delivery of your cake and card ruined the surprise for your special occasion. This is highly unusual as all items in an order are always dispatched and delivered together.
I will log your feedback for our teams to review to understand what may have happened and I will be in touch with you via email shortly to discuss further.
Kind regards,
Lovely to look at and lovely eat
Lovely to look at and lovely eat
Great service. Slightly extensive. But in line with most outlets.
31 de julho de 2026
Excellent service and really loved the…
Excellent service and really loved the birthday cake we ordered for 25 people. It was really tasty and all delivered on time and all cooked too. Would deffo use again.
19 de julho de 2026
Excellent service from the guy we works…
Excellent service from the guy we works at the Liverpool Street station branch, fab cupcakes would recommend
10 de julho de 2026
The lady was very helpful .
25 de junho de 2026
Love Lola’s!!
From start to finish super easy and super service. Especially since we had very health conscious Bride and Groom.
Very affordable and will use and recommend always!! Love Lola’s !!
12 de junho de 2026
It was my birthday and wanted to treat…
It was my birthday and wanted to treat myself. The lady at the store made it happen 😌
8 de junho de 2026
Good taste and quality
29 de março de 2026
Lola's is always my first choise…
Lola's is always my first choise because they have lactose free and vegan. Plus the quality is amazing!
27 de fevereiro de 2026
Good design
Good design, great cake and overall positive customer experience. Keep innovating on designs.
1 de março de 2026
Gluten free celebration cake
Beautiful gluten free cake that looked fabulous and tasted delicious,
25 de fevereiro de 2026
Pre ordered and Communication was good…
Pre ordered and Communication was good Pleased could choose and personalise cupcakes Recipient loved these
24 de fevereiro de 2026
Loved the cupcakes !
6 de fevereiro de 2026
Avaliação não solicitada
The cookies were fabulous and well…
The cookies were fabulous and well presented very happy with them.
17 de fevereiro de 2026
Really helpful team
14 de fevereiro de 2026
Cake is always fresh same like we order…best cake in uk
Cake is always fresh same like we order creamy and fresh soft sponge I more like 2 years order from them
12 de janeiro de 2026
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