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Lola's - Lola's Kings X N Avaliações 

211
•
O TrustScore é 5 de um total de 5

4,8

Loja de Bolos
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Localização

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(Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL London, GB

•
+44203 991 1272

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been a loyal customer for years because Lola's cupcakes are always fresh, look perfect, are delicious and they have a large variety of flavours. I recently bought a variety box for a friend's bir... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful cupcakes honestly the nicest I’ve ever had the cream cheese mascarpone frosting is to die for on the mixed berries and red velvet. And I just love Bob, Sarah Matt and Charlotte on your li... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had such a lovely experience at Lola’s Cupcakes in front of King’s Cross Underground station. It was my birthday and Valentine’s Day, and the station was incredibly busy, but the young man who ser... Ver mais

Avaliado com 5 de um total de 5 estrelas

Last week I brought fruit cupcake and red velvet for my husband ,he said it was the most beautiful texture and the best cup cake he ever tasted ❤️. I will be definitely buying more!Lola cup... Ver mais

Detalhes da empresa

  1. Loja de Bolos
  2. Padaria
  3. Loja de Cupcakes
  4. Serviço de encomenda de comida online
  5. Serviço de take away
  6. Confeitaria para casamentos

Sobre Lola's - Lola's Kings X N

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Informações de contato

  • (Northern Ticket Hall) Kings Cross Underground Station, Euston Road, N1 9AL, London, Reino Unido

  • +44203 991 1272

4,8

Excelente

O TrustScore é 5 de um total de 5

211 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(211)

5.927 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 5 de um total de 5 estrelas

Angie’s Customer Service

Angie’s dedication to providing exceptional customer service made choosing my birthday cake a delightful experience. She goes above and beyond to assist customers, ensuring they find the right cake for their occasion. Her helpfulness and genuine care truly make her stand out. Thank you, Angie!

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous cupcakes

Ordered birthday cupcakes with little notice, cakes were ready for collection promptly. Cakes were delicious!!!

6 de abril de 2024
Avaliado com 2 de um total de 5 estrelas

It was ok,misleading I asked if the…

It was ok,misleading I asked if the toppings was strawberry or raspberry,was told it’s strawberry but was raspberry thanks for misleading on my bday cake

26 de março de 2024
logotipo da Lola's - Lola's Kings X N

Resposta da Lola's - Lola's Kings X N

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry that you have been disappointed on this occasion and the information given was not correct.

This definitely does not sound as per our usual high standard of service, and we try to ensure all of our staff members are fully trained and knowledgeable with regards to the product.

Your complaint will of course be logged and passed on to the relevant managers for review, and retraining to be implemented where necessary.

If you wish to discuss this any further, please do get in touch with us at hello@lolascupcakes.com

Kind regards,
Marta

Avaliado com 5 de um total de 5 estrelas

Amazing as always

Amazing as ever. Full of flavour and my celiac friends were also pleased that they could join in too! Service when collecting was also good. Lady there was friendly and helpful

17 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Vegan cupcakes

I ordered a box of vegan cupcakes for my son I’m not vegan and didn’t realise how tasty these actualy are the cakes were amazing 🤩
I ordered online to pick up in store everything went really smoothly.

30 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

I order the Sweet Shop Layer Cake for…

I order the Sweet Shop Layer Cake for my daughter birthday it was amazing she loved all the sweets that came on top of the cake the rainbow 🌈 colors inside was beautiful the cake was delicious. Pick up was from kings cross station easy and hassle free

23 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

Cake was dry and didn't look high…

Cake was dry and didn't look high quality

12 de janeiro de 2024
logotipo da Lola's - Lola's Kings X N

Resposta da Lola's - Lola's Kings X N

Hello Nikita,

Thank you for taking the time to leave us your review.

I am so sorry you felt it wasn't the high quality we try to produce as well as it being dry.

I will email you shortly to discuss the storage of the cake to see if this possibly could be a reason for this issue.

I hope to hear from you soon.

Best wishes,

Alice

Avaliado com 2 de um total de 5 estrelas

Tiny cakes and unhelpful staff

Unhelpful and unfriendly staff at Kings Cross. The cake met the dimensions but the small is tiny and is not for 8 people. 8 people on a micro diet maybe. if you want a cake for 8 then go up. It looked super tight and ungenerous. I was so embarrassed that I purchased an additional one from another shop as soon as I saw it in the box. Tasted nice though and cake was well-made

21 de dezembro de 2023
logotipo da Lola's - Lola's Kings X N

Resposta da Lola's - Lola's Kings X N

Hello,

Thank you for taking time to share your review with us.

I am so sorry to hear your experience at our Kings Cross branch was anything less than perfect. Please be assured your comments will be passed on to the store management to be discussed and reviewed with the team.

I am sorry you felt the cake was smaller than you expected, our sizing and measurements are listed on our website along with a picture of the cakes for scale. Our serving size suggestion is for a smaller size party slice, I am sorry you were disappointed on this occasion.

If you wish to discuss this any further please contact us at hello@lolascupcakes.com

Best wishes,
Marta

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