Lola's - Lola's LiverPool St Avaliações 

197
•
O TrustScore é 4.5 de um total de 5

4,6

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB

•

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... Ver mais

Avaliado com 5 de um total de 5 estrelas

Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... Ver mais

Avaliado com 3 de um total de 5 estrelas

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Bolos
  2. também em
  3. Confeitaria para casamentos
  4. Loja de Cupcakes
  5. Padaria
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's LiverPool St

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contato

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, Reino Unido

  • +44203 966 8927

4,6

Excelente

O TrustScore é 4.5 de um total de 5

197 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(197)

5.830 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The staff were amazing and when I told…

The staff were amazing and when I told them it was my birthday 🎂 🥳 🎉 🎈 🎁 🎊 everything came out, whistles included!!! There's no cake like a Lola cake!!! The best cake in the world!!! Well worth the treat. I'll always only buy cakes from Lola's!!! ❤️🤗❤️

12 de setembro de 2023
Avaliado com 4 de um total de 5 estrelas

First time have used your compsny and…

First time have used your compsny and your cske came up to expectations and was delivered to time as per text notifications.
The only suggestion
I would like to make is that less sugar be used in the sponge mixture which had a good flavour and colour. I would certsinly recommend you to friends.

19 de junho de 2023
Avaliado com 2 de um total de 5 estrelas

Cake collapsed

When we arrived to collect the cake, the cake wasn’t in the fridge and had been on a trolley all day. The cake was fine when we picked it up but as soon as it was bagged and some movement was on the cake from walking the cake collapsed as the frosting was far too soft. It should’ve been kept in the fridge and not on a trolley all day when it was warm. Rated two stars as the cake tasted nice but unfortunately could not be given as a celebratory cake

22 de maio de 2023
logotipo da Lola's - Lola's LiverPool St

Resposta da Lola's - Lola's LiverPool St

Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your collection experience was sadly less than perfect.
This does not reflect our usual high standard at Lola's, and I do understand your disappointment.
I have checked our system and I am afraid I have not found any correspondence with you regarding this order. I will be getting in touch with you shortly via email, so that we can discuss this further and improve this experience.
I look forward to speaking with you,
Greta

Avaliado com 5 de um total de 5 estrelas

I love Lola's Cupcakes

Lola's cupcakes are fantastic they taste like heaven!
I ordered online and collected from Liverpool Street it was really easy to do

2 de maio de 2023
logotipo da Lola's - Lola's LiverPool St

Resposta da Lola's - Lola's LiverPool St

Hi Tamsin,

This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.

Our average response time is 1 hour , so you should hear from us very soon.

Thank you for your patience.

Avaliado com 4 de um total de 5 estrelas

The cake is delicious

The cake is delicious! buy online was easy, a bit less easy to find the actual shop at Liverpool station ( maybe because I wasn't expecting to have the stall in the actual overground. Overall experience very good!

23 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Amazing Vegan Cakes!

Absolutely delicious vegan Victoria Sponge! Highly recommend, ordered day before and picked up for a birthday party with now issues.

12 de abril de 2023
logotipo da Lola's - Lola's LiverPool St

Resposta da Lola's - Lola's LiverPool St

Hi Georgina,

This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.

Our average response time is 1 hour , so you should hear from us very soon.

Thank you for your patience.

Avaliado com 5 de um total de 5 estrelas

Great service and product!

The ordering experience and arranging a convenient pick up location was easy.
I was contacted on the day to confirm my cake was ready for pick up.
The member of staff at the pick up location was very friendly, helpful and generous. A credit to the team.
Most importantly, the cake looked great and tasted even better - moist and flavoursome.

5 de abril de 2023
Avaliado com 1 de um total de 5 estrelas

Cupcakes were all overturned

Cupcakes were all overturned, I did not get shown the inside of the box properly on collection otherwise would’ve asked to fix it/make a new box.

16 de março de 2023
logotipo da Lola's - Lola's LiverPool St

Resposta da Lola's - Lola's LiverPool St

Hi NYE,

This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.

Our average response time is 1 hour , so you should hear from us very soon.

Thank you for your patience.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais