Lola's - Lola's Selfridges Birmingham Avaliações 

872
•
O TrustScore é 4.5 de um total de 5

4,5

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB

•

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The cake was amazing. My step son's favourite and worth every penny. Delivery was fast, good communication and arrived beautifully boxed. Second time we have ordered this cake and it was just as amazi... Ver mais

Avaliado com 5 de um total de 5 estrelas

The quality remains as excellent and fresh as ever, and I have been a loyal customer of Lola's Cupcakes for many years. I recently purchased a birthday cake for my son's 15th birthday; he is a great f... Ver mais

Avaliado com 5 de um total de 5 estrelas

The gluten-free cake was soft and moist and very chocolatey. Ordering online was not too hard and the collection was efficient.

Avaliado com 5 de um total de 5 estrelas

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Ver mais


Detalhes da empresa

  1. Loja de Bolos
  2. também em
  3. Confeitaria para casamentos
  4. Loja de Cupcakes
  5. Padaria
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Selfridges Birmingham

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contato

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Reino Unido

  • +44121 643 2004

4,5

Excelente

O TrustScore é 4.5 de um total de 5

872 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(872)

5.830 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unprofessional staff that don't care about customer satisfaction

She picked it up with her gloved hands and not the tool you are supposed to use. So she managed to smear icing from other nearby cupcakes on something meant as a present. Two out of four cupcakes for one box were smudged. In the other box she smeared one of the cupcakes.

Very few of the staff members are customer focused at this Lola's cupcake. I have several times been served with a sigh and as if I am an inconvenience. I am done buying at Lola's cupcake in Selfridge's in the Bull Ring Shopping centre.

15 de julho de 2025
logotipo da Lola's - Lola's Selfridges Birmingham

Resposta da Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to leave your feedback.

I am very sorry for your recent experience at our Birmingham store, this does not sound like how we would expect and we will be reviewing this further with the store manager and the area manager for further training.

If we can help further or if you would like to discuss this further please email us at hello@lolascupcakes.com

Best wishes,

Avaliado com 5 de um total de 5 estrelas

Cakes are delicious

Thank you for the amazing birthday cake — it was absolutely delicious!
Your service was friendly, prompt, and professional.
Can’t wait to order from you again! 🎂✨

29 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

Far too sweet

Far too sweet, we have to give away all our cake as it was inedibly sweet for us. We paid £160 for our cake for only to give it away.

8 de julho de 2025
logotipo da Lola's - Lola's Selfridges Birmingham

Resposta da Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback with regards to your order of our Pirate Two Tier Cake.

I am sorry that you have been disappointed on this occasion as you found this cake to be too sweet.

This cake does use our buttercream icing, which is an American style buttercream and our sweetest icing option, which can be too sweet for some based on personal preference.

We would suggest you may enjoy our other cakes with cream cheese or mascarpone icings for a more balanced taste, but we understand this would not have been possible with this particular design.

We will be sure to log this feedback with the bakery and product development teams regarding your disappointment with this cake.

If you would like to discuss your order further with our team, please do get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Kunafa cake

We had the Kunafa cake, it was so nice!! 10/10. I was unsure because the cakes I usually get are the fruit ones/naked cakes. This was different but perfect in every way. Pistachio Kunafa in the middle and chocolate buttercream. Perfect!

1 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

I’ve been ordering from Lolas for 5…

I’ve been ordering from Lolas for 5 years now and onnest I couldn’t recommend them enough family and friends are now using Lolas for cake and cupcakes after tasting and seeing my kids birthday cakes my little girl who sadly passed away 6 years ago Lolas always been there for me by doing a great job on her cake see you guys soon for another on the 25.7 2025

24 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Great tasting cake and looked exactly…

Great tasting cake and looked exactly like the picture. My sister loved the cake. We added a topper. We would definitely order again from Lola’s. Communication regarding availability of the cake on the day was excellent and in store customer service was excellent (Selfridges Birmingham).

Only negative is the delivery costs, hence why we collected in store. Also for NHS colleagues you can receive 10% off if you email proof of NHS employability.

15 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Lola's for the office

Lolas cupcakes supplied Pride cupcakes to our office for international Pride month, and they were the best cupcakes we've had so far! Ordered online with a collection date for the week after, had an email on the date that the cupcake were ready to collect and it was completely seemless.
Ordered 18 cupcakes and they all went down a treat!

13 de junho de 2025

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais