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Lola's - Lola's Victoria Avaliações 

323
•
O TrustScore é 4.5 de um total de 5

4,6

Loja de Bolos
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Localização

Trocar localização

Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB

•
+44207821 8080

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... Ver mais

Avaliado com 5 de um total de 5 estrelas

The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... Ver mais

Detalhes da empresa

  1. Loja de Bolos
  2. também em
  3. Confeitaria para casamentos
  4. Loja de Cupcakes
  5. Padaria
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Victoria

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contato

  • Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, Reino Unido

  • +44207821 8080

4,6

Excelente

O TrustScore é 4.5 de um total de 5

323 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(323)

5.830 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 5 de um total de 5 estrelas

Really great communication from start…

Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery was going to be tricky due to time limits but I was able to collect from a Victoria close to the event. The staff at Victoria were delightful, friendly and really interested about my event. The cupcakes were branded perfectly and what a great colour match. Absolute pleasure doing business. The

12 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Amazing cake by Lola’s as always

Amazing cake by Lola’s as always. Beautifully decorated and the cake was fresh and very tasty.
Pre ordered and collected easily from Victoria.
Gentleman that served me was very kind and chatty.
Highly recommend.

25 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

Lola’s Victoria place

Asked for a non chocolate cake. I ordered the lemon cake (no choc) however the writing on the cake was in chocolate. Ruined the cake and the staff were unable to help. Staff at Victoria not helpful. All new staff and not helpful.

For the last 2/3 years I have order 2-3 cakes a year from Lola’s Victoria place as the service has been amazing staff are welcoming and friendly. Sometimes I want buy a cake for no reason just because the staff are great. Now I wouldn’t bother anymore. I will find a new provider.

23 de janeiro de 2024
logotipo da Lola's - Lola's Victoria

Resposta da Lola's - Lola's Victoria

Hello,

Thank you for taking your time to place your review.

I am sorry to hear that you were unhappy with your recent order and service experience.

We currently use either a chocolate or white chocolate icing for our hand piped messages on our regular cakes depending on whichever colour would contrast more with the icing option for the cake.

Due to guidance under Natasha's Law restrictions our team would have been unable to use an alternative from what is listed on the ingredients.

We do list the icing being used on the confirmation email for your order and this should have been information clarified by our staff on ordering.

I do apologise sincerely for any confusion or inconvenience caused by this on our part and will be sure to pass on the details of your feedback to the relevant teams to review further.

If you have any further questions or if you would like to discuss this further with our team please do get in touch with us at hello@lolascupcakes.com

Kind regards,
Wesley

Avaliado com 5 de um total de 5 estrelas

Bought an Under the sea themed birthday…

Bought an under the sea themed birthday cake for my daughter it was absolutely beautiful and it was delicious. It’s always possible to find cakes that have bought qualities. Lola’s had become my go to for all celebration cakes for our family!!

7 de janeiro de 2024
Avaliado com 3 de um total de 5 estrelas

Good but rather small..mini but very…

Good but rather small..mini but very mini

15 de janeiro de 2024
logotipo da Lola's - Lola's Victoria

Resposta da Lola's - Lola's Victoria

Hello,

Thank you for taking the time to share your feedback with us.

I am very sorry that you felt your cupcake was smaller than you expected.

I will be sure to note and log your feedback for relevant teams for review.

if you would like to discuss further please feel free to send an email to hello@lolascupcakes.com

Kind regards,
Marta

Avaliado com 5 de um total de 5 estrelas

Online Order + Collection

Ordered cupcakes online for collection the next day after 3.00pm. Email received to let me know they we ready earlier which was a great help. The cupcakes were amazing, super quality and beautifully presented.
Overall excellent product & service. Thank you.

29 de novembro de 2023

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