Londonappliances Avaliações 

Excellent advice service from London Appliances when ordering our new Tumble Dryer. Ordered on Monday and delivered and installed the next day, would highly recommend them.

I had a new kitchen project with everything perfectly planned and it got severely delayed thanks to London Appliances. This meant that my entire living space was a construction site for two additional weeks due to this and I was not even been able to make a cup of coffee at home during this time. The pricing and customer service were good but the delivery was terrible. They rely on the manufacturer for delivery (for many of their products) and things become a real mess since they do not have direct control of what is happening (damaged items, missed delivery dates, unnecessary waiting for the drivers to show up, …).

To elaborate on what happened, here is a longer recap:

I ordered two appliances several weeks in advance with an agreed delivery date. One of the two appliances arrived. On the same day, I waited for the second appliance until almost 5 pm. I then called them and they contacted the manufacturer to know what was going on. The next day they found out from the manufacturer that the new washing machine will not arrive since it got damaged just before delivery. I had to order a different machine which was supposed to be delivered by them (not the manufacturer) a week later.

Then on the delivery day, I heard from the delivery person that the machine will be with me in 45 min and it just did not arrive. I heard nothing for a day. Two days later, they attempted to deliver the machine without giving any notice, so I missed the delivery. I then contacted Samuel from customer service to complain. He confirms that it was being delivered by the manufacturer again (not sure why).

Samuel was very responsive and tried to get a quick response from the manufacturer. He arranged the machine to be finally delivered on a Saturday and the old machine collected the next Monday. Samuel was extremely helpful in solving a situation he did not create. He even contacted me after posting this review offering a small refund and a nice goodwill gesture, which I appreciate.

Unfortunately, despite Samuel's intervention, the outcome was still the same - a project delayed several days and having to incur extra costs and a huge inconvenience for not having my kitchen finished when it was supposed be ready.

They were not willing to help me there was a little mess on the floor they said it not our job I am an old person 76 with copd I have to do it my self I understand that is not their job but as a human they should consider themselves but it’s ok that it life otherwise they have done a good job kind regards Raman Bhandari

I recently bought a few appliances from London Appliances, and I was very pleased with the whole experience. The staff were helpful and knowledgeable, making it easy to choose the right products for my home. The ordering process was straightforward, and everything arrived on time and in excellent condition. The appliances are high quality and work perfectly. I would definitely recommend London Appliances to anyone looking for great products and excellent customer service.

I am extremely disappointed with the quality of the product I received and the handling of my complaint.

Not only was the promised quick delivery not met, but the cooker that was eventually delivered (Tues 7th July) was and is faulty. It has now been two weeks since I received it, it's still in my kitchen and the issue still has not been resolved. Apparently delivery now after 27th July - over three weeks since we received the faulty one!

During this time, I have received little more than a brief apology, and no offer of compensation has been made for the significant inconvenience caused. As a family of five, being without a working cooker for two weeks has had a major impact on our daily lives.

I expected a much higher standard of customer service. I would appreciate a prompt resolution to this matter, along with appropriate compensation for the inconvenience and disruption we have experienced.

If you'd like, I can also make it firmer and more suitable by sending as a formal complaint.

Excellent service from start to finish from London Appliances. Communication was prompt, helpful and clear throughout the whole process. My appliances were delivered exactly as confirmed and the team kept me updated at every stage. Really appreciated the friendly and professional approach. Would highly recommend and will definitely use again. Thank you

This is the second purchase I have made. I found both the sales advice and the delivery and fitting process to be excellent. Jordon gave me expert advice helping me navigate the products to find the most energy efficient and best value, he took time to explain the best options. I would recommend this company if you live in London, value minimising your environmental footprint, want a good price for any product and appreciate the benefits of really good customer service.

Second Order from London Appliances last one in 2021
Easy online process
Placed order chose next day delivery and 8am I have a knock on my door, here’s your new Freezer Miss

Can’t ask for anything else

Sam and Mark delivered my freezer to my kitchen, unpacked installed all within 30 mins

I strongly advise avoiding London Appliances. Their workmen caused a severe leak while working in the flat above mine, resulting in water pouring through my ceiling and fusing my kitchen electrics.

While mistakes happen, their handling of the aftermath has been unbelievably bad. It took 6 months of chasing and a threat of legal action for them to finally admit liability and agree to cover the repair costs and then they stalled payment for over 6 weeks leaving me out of pocket for the repairs I had paid for.

Outstanding customer service and exceptional product expertise!

I urgently needed to replace my fridge before leaving for holiday and genuinely didn't think it could be done. However, London Appliances exceeded every expectation and made what seemed impossible happen.

From my very first phone call, the service was outstanding. The team provided knowledgeable advice and a seamless experience from start to finish. The delivery and installation team arrived later that same day, and their professionalism, expertise, and efficiency were second to none and super friendly.

It's rare to come across a company where every member of the team shares such a positive, can-do attitude and commitment to customer satisfaction. I honestly can't remember receiving service of this calibre in a very long time.

A huge thank you to everyone at London Appliances—you turned what could have been a stressful situation into an effortless experience. I wouldn't hesitate to recommend you.

Jordan on the telephone was excellant from initial contact to delivery. Always ready to help even when I changed my mind regarding the order. Good communication at all times
Delivery was prompt, on time as arranged. Telephone contact 30mins before arrival

very easy too use website quickly found products and very low prices .Very easy too booked delivery and phone call from driver 20 mins away which is handy if you nhave kids too sort would use again

Delivered faulty stove - refused to refund! Could not organise remedial repairs, would not respond to emails.

We live on the fifth floor with no lift. Carrying a washing machine up five flights of stairs is a seriously challenging task, but Bilal and Shahab did so willingly and without any complaint and did an efficient and professional job.

FOUND LONDON APPLIANCES TO BE THE CHEAPEST, I AROUND THERE DELIVERY WAS SUPER FAST AND ON TIME PERFECT WHAT MORE COULD YOU ASK FOR IM REALLY PLEASED WITH MY NEFF OVEN SOME TIMES ITS BETTER BUY FROM SMALLER REATAIL SHOPS

Very good service, very pleased

Very informative with brilliant customer service and super fast delivery. Very happy and highly recommend London Appliances

Disappoing service

after one year insulation even though their fault clearly they won't help you, for leaking washing machine to repair telling me find the Plummer we are not going help you.
shocking to hire these people. Please don't hire these people and get a disappoing service.

I highly recommend Aadil and the team at London Appliances. As Head of Operations in the real estate industry, I’ve worked with many suppliers and contractors over the years, and their service has been outstanding throughout.

We use them regularly across our properties for appliance supply and installation also repairs , and they consistently deliver a professional, reliable, and efficient service. The whole team is friendly, hardworking, and always goes above and beyond to get the job done properly.

A special thank you to Aadil , who is always available to assist — even during weekends and outside office hours. As a Property manager team dealing with someone dependable and responsive like that is incredibly valuable and appreciated.

Fantastic customer service, great communication, and a pleasure to work with. Highly recommended!