Incorrect items sent. Took 2 3 days and seven pictures to have them admit to the mistake. Items were NOT RETURNABLE at any other retailer. Sent them back. Waiting for a refund. Also, in the same shipm... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Can't say enough good things about the support Dustin Sauter gave us as we organized our 50 year High School Reunion. Dustin connected us with one of the LD store staff (Niaz Ahmed ) to take photograp... Ver mais
I had a photo book made recently for a funeral. London Drugs team was so good, they rushed the shipping and made sure I had my photos in time. I am so appreciative and grateful that they went way abov... Ver mais
I am absolutely thrilled with my experiences with London Drugs. They fill my orders with care and shipping is done quickly and packed to avoid any and all damages and they include a Thank You note wit... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
London Drugs Ltd. is a Canadian retail store chain with headquarters in Richmond, British Columbia.
Informações de contato
Horseshoe Way 12251, V7A 4V4, Richmond, Canadá
- londondrugs.com
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from Leanne.
Great service from Leanne.
She helped me with some makeup.
She was cheerful when I approached her.
She showed what would suit my skin
Thank you Leanne.
Amazing job Hiring this guy named Jil…
Amazing job Hiring this guy named Jil at the Tech department of London Drugs down here in Kamloops. I am a frequent shopper at L.D in Kelowna but i made a short visit to find a couple items while I was in kamloops and he was helpful. Fantastic kid! Will shop at this store location in Kamloops tech department pretty frequently from now on!!
Petty ante nonsense
Not sure why, but it seems that the randsomeware attack was the demarcation point for a London Drugs that now provides poor customer service. At the time of the randsomeware attack I realized how much I relied on London Drugs. Now I don't want to deal with them at all. The 30-Day Price Match Guarantee has become a hassle. New staff don't understand the wording and provide their own interpretation. Can't be bothered with the petty ante nonsense that characterizes the new London Drugs.
Best employee I have encountered
Recently went to London Drugs Cambie to the Computer Service Centre. How lucky you are to have a wonderful, helpful, friendly employee like Sergio. His knowledge, care and attention was outstanding. Certainly the best I have had in a very long time!
On Sunday February 9 around 2PM I went…
On Sunday February18 around 2PM I went into London Drugs At Victoria and 41st. I asked a clerk with a ladder in her hand a clip board where the Kleenex located ?
Her response was "We do not sell Kleenex any more we have tissue." What a stupid thing to stay to a customer is like telling to go some place else and buy your product and I will. She was an Asian female with long straight hair and a stocky over weight build with false eye lashes.
The staff in this store is rude in every department, from cosmetic, pharmacy, computers,. Will not be back.
Paying for my items
I went to check out and the self check outs are so sensitive that I said f it and went to use the one customer service person as there was nobody to fix the machines issues with using my own bag. She was in a long conversation with the person in front of me and no regard to finish and help me, I wouldn't even have cared if she kept talking and rang me through but that wasn't the case. If your going to have one person on cashier than please have one person doing the self check out! All day! I won't be returning until I see that there's more than one person running the front of store
The pharmacy at Park Royal
The pharmacy at Park Royal, is the best of any pharmacy in west Vancouver . LISA and her team are so very helpful. I was having lunch with friends, one person was asking a medical? One of the other ladies said ASK Lisa at Park Royal, if she doesn’t know she would defiantly find out . Hats off to Lisa and Team THANK YOU.
Londondrug store works as KGB…
Londondrug store works as KGB INTELLIGENCE SERVICE FOR MAFIA OR GOD KNOWS. ..
Everyone who get a online service like photo attachments get VIRUSES
They destroy my device with there viruses just to download 6 pictures who even be downloaded. .
Agreement was just to attach online by email But after I reformat the device theyear sent a email to go to pick up in the store ...I go in the store to ask ..
ALL THERE QUESTIONS WAS WHAT DIVIDE DO YOU USE IF HAS SPACE OR NOT EVEN AN IDIOT CAN UNDERSTAND THERE WAS TRYING TO ADOPT THE VIRUSES BASE ON MY DEVICE. ..
MY DEVICE HAS 250GB nothing is about space but all is you are targeting with VIRUSES
OTHER PEOPLE who listen this conversation has the seem concerns. ..
PEOPLE DO NOT USE ANY ONLINE PRODUCT BY THIS CRIMINAL GANG WHO TRY TO CONTOL US IN THE SEEM MANER COMMUNIST KGB DID.
A pleasure to shop there
I never have any problems with my LD stores (there are two nearby. My most recent experience was typical and as smooth as silk. Walked in, found what I was looking for and checked out smoothly.
My order went to the wrong address
My order went to the wrong address. Still waiting for a refund. This is not the first time I’ve had problems with them.
Not the brightest people...
Not the brightest. First off, I wanted items that came to $70. They offer free shipping on orders over $75, or charge $12.00 for smaller orders. I added another item for $5.00 to take advantage of the free shipping. I placed the order a few days before (a planned and publicly announced Canada Post Strike). The day before the planned strike they charged and shipped the $70.00 items by Canada Post, knowing that a strike was planned the next day. A month later, I still haven't received the items, and they subsequently cancelled the $5 item.
Exceptional customer service..
In general I’m always satisfied with customer service at London Drugs. But recently I had exceptional encounters with 3 staff members when I was creating a photo album. Each one of them went far above and beyond my expectations. Two were staff members in the photo department at the Dunbar, Vancouver location and one was a tech support staff member (Leah) for the lower mainland. Unfortunately I didn’t get the names of the other two. They were all extremely competent, professional and best of all, solved my problems!
Donna
Bought a curling iron, didn’t work. Took it back to exchange next day, man at the counter no problem. Got home didn’t work. Took back next day, had receipt, lady at counter tries it, says it works, great but not in my condo, tell her my condo is old “ so is my house and it would work there”, she is so condescending, that I feel guilty of what I don’t know. I felt she thought I was trying to scam them but if I was why wouldn’t I want the cash, I just wanted to exchange. So after getting treated poorly asked her name because I’m writing a review. She automatically covered up her name tag, asked her name again would not show me, why not. Finally saw it and her name is Donna. I am thirty years in customer service for a large company and if I was ever to treat a customer in this manner I’m sure I would be let go.. Finally manager came and had no problem exchanging. All of this took thirty five minutes for what. So now after roughly forty years i will no longer be visiting this store. Lucky me Shoppers is across the street, I will build up my point. All because of one nasty cashier/ customer service.
Rude staff at the St Albert location.
Rude staff at the St Albert location.
Shyrose at the Kingsway Location
Shyrose at the Kingsway Location - Customer Service always give excellent customer service
Always helpful and ready to assist
lousy company poor service poor products
COSMETIC DEPT IN LD UNITY SQUARE
Vallerie in cosmetic department at London Drugs Unity Square is very helpful, professional and patient. See this awesome lady for your skincare needs at London Drugs. Her extensive knowledge in make up and skincare is phenomenal. She handles customers very well. Thank you Vallerie ❤️
excellent technical support
My daughter had a problem with her lap top we bought from London drugs last year , she uses it for her online university course. she needed it for tonight after work her class begins at 630pm. i took it to the local Kamloops store on Lansdowne. It was my good fortune a young technician names Andrew was able to assist immediately. He spent 20 minutes troubleshooting and had the computer fixed in no time. he was super courteous, and he explained the process. the problem was a broken piece of plastic inside the power switch he removed and now it works great, my daughter will be able to resume her studies without any delay. This young man named Andrew needs to be promoted to management he provided the best customer service i have recieved in many years, I have repeated my experience to 6 people so far., Thankyou Andrew for turning a stressful, time sensitive issue into such a positive experience. I wish you all the best in any career you pursue but I hope its always related to customer service.
sincerely Kathy Manning
Racial Discriminations at London Drugs customer service counter
I was at London Drugs No. 3 Road, Richmond, BC Canada to return an item of $15. An old white female customer who stood behind me started to use "F" word and "Bxxxx" word and etc. to my face... She was very rude and inappropriate. No one could stop her from abusing me (a Chinese female customer). Very unpleasant experience at London Drugs. When I pointed out that she is a racist, she claimed that I used "that" again... I replied that racism is so serious nowadays, specially in Richmond, BC Canada!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








