I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the si... Ver mais
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Veja o que dizem as avaliações
I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable... Ver mais
A empresa respondeu
I have been buying scents from the Stratford branch for over 5 years after a trip form Crete where this type of perfumery business is rampant so I was glad when I found this and I have not been dis... Ver mais
A empresa respondeu
I bought 3 distinct mens fragrance recently. I found them to be rich and exquisite. When I go out I wear my fragrance with pride, knowing that it's long lasting and make me feel good. London perfume f... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
What we do is we use original ingredients (jasmine, vanilla, passion fruit, musk, saffron and many more) and we mix them in a way that they smell like the most famous fragrances from different brands such as: Armani Gucci Chanel Dolce & Gabbana Pa...
Informações de contato
4,4
Excelente
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Would recommend
I did write an extremely negative review based on my experience, however the company has since contacted me and offered refund and compensation. Admittedly it was months afterwards, but the communication was excellent and they ensured I was happy with how I was compensated. 🙂
16 de abril de 2025
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you for updating your review and for giving us the opportunity to put things right. We have to hold our hands up regarding the mistakes on your order and we fully acknowledge that your experience should have been better from the start.
While we regret that it took longer than it should have, we’re really pleased that our communication, refund, and compensation resolved the situation and left you satisfied in the end. Feedback like yours genuinely helps us improve our processes and customer experience going forward.
Thank you again for your understanding and for allowing us the chance to make things right.
Resposta da London Perfume Factory
Thank you for your review! We’re really happy to hear you’re enjoying the perfume, we truly appreciate your support.
Would recommend
My perfume didn't arrive on time unfortunately, but I contacted LPF and they refunded me the postage cost which was great. It wasn't their fault, just slow mail around Christmas time. The perfume itself smells lovely and really close to the original. The recipient likes it. The only thing I would recommend was to use a slightly larger box for the perfume as it was stuck in there and was impossible to get out without ripping the box open.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you for taking the time to share your experience. Unfortunately, sometimes things don’t go according to plan, but we’re always happy to step up and rectify the situation where we can.
We’re glad we could refund the postage and that the fragrance itself was enjoyed and well received. Thank you also for your helpful feedback regarding the packaging — we’ll certainly take this on board as we’re always looking to improve. We really appreciate your understanding and support.
Lady was very sweet helped me find a…
Lady was very sweet helped me find a specific scent I was looking for
The upselling of the fragrances was done well too
11 de dezembro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you for your lovely feedback! We’re really pleased to hear our team member helped you find the scent you were looking for and that you felt the recommendations were helpful. We truly appreciate you taking the time to share your experience.
The best inspired by fragrance you will find!
I don't usually wear inspired-by fragrances; however, these are amazing. I have had multiple compliments around the office. I now wear them daily for work, and they last all day. It has saved me using my £150+ fragrance every day, but there is no difference in scent lasting. I will be using these now forever. Also, no 102 has a great kick to it! Thank you!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you so much for such a great review! We’re really glad to hear the fragrances exceeded your expectations and that you’re getting compliments at work, that’s always the best feedback. It’s great to know they’re lasting all day and helping save your high-end bottles too. And yes, No.102 definitely has a kick! Thank you for your support, we truly appreciate it.
Not impressed one of the fragrences…
Not impressed one of the fragrences smells like bisto gravy! And i'm trying to get a return even that is not looking too promising?
14 de outubro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you for your feedback, and we’re sorry to hear that one of the fragrances wasn’t to your liking. Scent perception is very subjective, and unfortunately not every fragrance suits every nose.
We do offer a 100% money-back guarantee, provided the bottle is returned with at least 90% of the product remaining, and we’re always happy to assist with returns. In this case, we were unable to locate your order details, otherwise we would have reached out to you directly to resolve this.
If you could please contact us with your order number, we’ll make sure this is dealt with promptly and fairly. We’d really like the opportunity to put this right for you.
LPF Chelmsford
I’ve used LPF Chelmsford a couple of times now and the staff are always so lovely, today was Gyorgy and he was friendly and helpful. I love the perfumes here and am a definite convert
11 de julho de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you so much for your lovely review and for visiting our Chelmsford store! We’re really pleased to hear that our team always makes you feel welcome, and I’ll be sure to pass your kind words on to Gyorgy. It means a lot to know you love the fragrances and that you’re now a definite convert, we truly appreciate your support!
Resposta da London Perfume Factory
Thank you so much! We really appreciate the recommendation 👍
I'm so happy I found this company
I'm so happy I found this company, the perfumes are fantastic. Long lasting scents, better than the original. The service is helpful, patient and very kind. Thanks!
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you so much for your lovely review! We’re really pleased to hear you’re enjoying the fragrances and their longevity, and that our team made your experience a positive one. We truly appreciate your support, thank you!
Excellent service as always very…
Excellent service as always very impressed with my purchases. Also loving the 287 elixir smells so devine and will definitely be purchasing more.
This company has amazing gems that last 10x longer than the designer fragrance that are out with high quality ingredients -very happy customer.
Thanks again for your continued high standard service.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you so much for your wonderful feedback! We’re delighted to hear you’re impressed with your purchases and that you’re loving 287 Elixir, it’s a fantastic choice. We really appreciate your kind words about the quality and longevity of our fragrances, and your continued support truly means a lot to us. Thanks again for choosing LPF!
Great find
I have been buying scents from the Stratford branch for over 5 years after a trip form Crete where this type of perfumery business is rampant so I was glad when I found this and I have not been disappointed.
Even my sister in Kent and teenage children comes all the way to stock up from this branch.
Just recently I've seen that its temporarily closed due to problems with the Stratford Village shops management/owners.
I hope its resolved soon so we can continue our patronage.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you so much for your loyalty and for sharing your experience with us it truly means a lot, especially after supporting our Stratford branch for so many years. We’re really pleased to hear that you and your family continue to enjoy our fragrances and make the journey to stock up.
We’re happy to confirm that the Stratford branch is now up and running again, and we look forward to welcoming you back very soon. Thank you again for your continued support and understanding.
Apology
I would like to apologise for the previous review, I have now done my research and changed it to 5 stars. For context, I received a parcel (that I did not order) with different scents and went online to try to make sense of it. I discovered a similar company which scams by sending free cheap perfumes to random people, to get good reviews. Eventually, I found out the parcel belonged to a neighbour and the company that I researched was entirely different.
17 de janeiro de 2024
Avaliação não solicitada
Resposta da London Perfume Factory
Thank you very much for taking the time to update your review and for clarifying what happened, we really appreciate it. We completely understand how the situation could have caused confusion, and we’re grateful that you looked into it and corrected the review.
Thank you for your honesty and for updating your rating to 5 stars. Your support and understanding truly mean a lot to us.
They are very helpful would definitely…
They are very helpful would definitely use them again
1 de dezembro de 2023
The best!
The smells are amazing, last on my clothes even through washes, never had any issues and Order quite a few times a year! Quick delivery and great service, would highly recommend!
24 de novembro de 2023
Very good product
24 de novembro de 2023
Because one out of 3 the lid was bent…
Because one out of 3 the lid was bent and a bit leaked out
23 de novembro de 2023
Resposta da London Perfume Factory
Thank you for letting us know. We’re sorry to hear that one of the bottles arrived with a bent lid and some leakage, that’s certainly not how we want our products to arrive. Please contact us directly with your order number and a photo, and we’ll be more than happy to put this right for you.
I’ve been using London Perfume Factory…
I’ve been using London Perfume Factory for a few years now and can confidently say their fragrances are the best I’ve tried. All the other ones I’ve tried don’t last long and the smell fades away. These last very long. They just need to advertise more so other people know about them.
21 de novembro de 2023
Quick delivery and great smell
21 de novembro de 2023
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