Longwell & Co. Avaliações 

Easy to order and read the product descriptions

Pan arrived after quite a wait ( not a problem). The bottom is not flat and does not sit stably on the hob, the part that does touch the hob then causes a hotspot that burns the food (not on a high heat) I’ve used it once and struggling to remove the burnt residue. I’ve emailed customer services but the email can’t be sent to the address provided. I don’t believe the surface to be “hand hammered” and am not convinced it’s titanium.
Update….
Have had emails (AI generated) now asking for details etc but my emails are all returned as undeliverable.

Still awaiting delivery after two weeks, hopefully not a scam but reading other reviews I’m not sure of the authenticity of these pans. Regretting my decision and not reading the reviews on trustpilot first.

I received my order yesterday and not impressed at all. No manufacturers marking, on either of the two pans I ordered. Both came in a plane box with Chinese printed label. Handles were separate and fitting nuts loose in the box, different nuts for each pan.
Plain cardboard boxes put inside a posh Longwell bag with a card with washing and cooking instructions.
In my opinion these have been mass produced and shipped over and marketed as something rather special.

Very smooth purchase. Hopeful the product lives up to the promise - the 25 year guaranteee is excellent.

Product detail was really useful, factual not a sales pitch. Really clear product benefits without needing to scroll endlessly. Really good ‘bundle’ pricing too - as a result I’ve bought one for my daughter to take to Uni (let’s hope she gets her grades 😂) or I’ll have 3 to use at home

We brought our son one these a while back. Very good product,so we are upgrading our pan.

Very quick and thorough

Will be interesting to see if these are the real deal, or just hype. Looking forward to it!

I had a small problem but their customer service sorted it out very quickly. There was a knob missing on the glass lid.
Excellent service

FAKE COMPANY DO NOT BUY

I have another genuine titanium pan which is amazing, I wanted another one and went for this one...SCAM. I feel so stupid. They are rubbish, probably not even titanium, no chance of money back. Thats £60 going straight in the bin...literally.

It just made sense without any padding.
I’ve wanted to buy a pan like this for ages and the price was reasonable.

Very informative about harmful chemicals.

The product ( the wok) took a very long time to arrive. I was not made aware that the handle needed assembling with nuts to fasten it to the pot....never noted in the advertisements or product detail. For me, that creates a hygiene issue and a longevity issue. Customer service seemed to respond quickly until I asked if the pot was made in China.....as that is what the whole process feels like. And now, I'm not sure that the customer service isn't AI. All questions haven't been answered.......and the return process seems to be a pitfull of problematic policy statements and disclaimers. It's an International Fulfillment Center that it's to go to......which sounds a bit dystopian to me and it takes a very long time to supposedly decide if they are sending your money back or not, mentioning that if they find anything wrong with the "packaging" or anything else, they can simply discount the refund. Oh, my. Again, pointing to the far East in my opinion.
Since writing this this morning, I've just now received an email hoping that I have received my parcel and that I'm happy with it, offering me 5% off my next purchase. I have had no reply from asking their help line if the pots are made in China or from asking what the process is to return said pot that I have. But they did previously offer me 10% off to keep it. It's all rather odd. Hi Anthony,

At 3 :25 today, this arrived below. "Thank you for your email, and I appreciate you taking the time to share your concerns. I'm happy to answer your questions.

Our cookware is manufactured to our specifications through our global manufacturing network and fulfilled via our international fulfilment centres. To ensure consistency across all customer returns, every return is processed through the same international facility.

The 2–4 week timeframe isn't a delay in issuing the refund itself, but rather the typical time required for the parcel to reach our international fulfilment centre, be received by our warehouse team, and complete the inspection process before the refund can be authorised. The exact timing can vary depending on the courier and customs transit times.

That said, I do appreciate your concerns and understand why you're weighing up your options. Because international return shipping from the UK typically costs around £50, we wanted to offer the 10% goodwill refund as an alternative, allowing you to keep the cookware while avoiding both the additional expense and the waiting time involved with an international return.

Please let me know which option you would prefer, and I'll be more than happy to assist you further.

Warm regards,
Sophie

Customer Care
Longwell & Co."

Make your own decision. :)

You will now see below the reply from Longwell that I received today, 13/08026. There is no where in that message for me to say that I've already asked Longwell these relevant questions and I still haven't had them answered. So I edit my original text. Still no method of return received.

I did get worried when delivery had been delayed as I thought I was being scammed BUT my fears were erased by the very good customer service team who kept me up to date on the progress of the pan from Japan. I have since used it twice and found it really good despite not being totally flat on the base. I am sure this pan will be a great success in my endeavours to keep my food clean and as pure as possible without nasty chemicals. Thank you

Looks a brilliant product. Looking forward to getting it.

The transaction regarding the 11 inch titanium pan was very simple, swift and efficient.

While the pan looks beautiful, the original did not have a perfectly flat base and so does not sit properly on the induction hob ( a perfectly flat glass surface). My experience with their customer service initially has been very poor.
I’ve provided video of the pan wobbling on the hob and uploaded via various means. I’m pleased to say that the replacement pan, which was eventually agreed to, is perfectly flat and manufactured properly. Subsequent customer service has been very attentive.
On this basis I would recommend this company