Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Ver mais
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Ver mais
A empresa respondeu
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
North Orange Street 1209, 19801, Wilmington, Reino Unido
- lookfantastic.ae
3,3
Bom
4 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
My order did not arrive in full
My order did not arrive in full. There is an eye cream missing from the order. Please contact me on the phone number 50101051
What is the matter? Why haven't I received my order yet? Will I pay customs fees again? If this is the case, I would like to refund the amount to my bank account.
20 de março de 2026
Resposta da Lookfantastic
Hi Kawthar,
Thank you for leaving your review.
I have tried to call you but you were unavailable.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
My purchase was quick and easy
My purchase was quick and easy, all the products I wanted were on the site
27 de março de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Professional and quality products 🫶🏽
1 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ntokozo solved my issue in 10 minutes
Ntokozo solved my issue in 10 minutes, i received a perfume that was defect and in 15 minutes of letting them know and sending them the info they issued me a refund & apologised for any inconvenience!the best experience, thanks Ntokozo!!
24 de março de 2026
Avaliação não solicitada
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
A great selection including the Eid discount.
A great selection including the Eid discount.
22 de março de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I use my welcome 15% discount code and…
I use my welcome 15% discount code and it did not come off of the price at all. I did not receive the discount.
22 de março de 2026
Resposta da Lookfantastic
Hello,
We're so sorry the welcome discount didn't work during checkout. We appreciate you bringing this to our attention, and we'll look into it.
A message has been sent to your account.
Kind regards,
Liam
Excellent quality of products plus…
Excellent quality of products plus super fast and efficient delivery. I recommend 100%
22 de março de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I’m really disappointed
I’m really disappointed with my experience with lookfantastic.ae. I placed an order on 7th March and had no indication at checkout that there would be additional delivery charges on arrival. It was only after I queried this that I was told these were taxes, which should have been made clear from the outset. Although I agreed to pay to avoid further delays, the whole process was frustrating.
To make matters worse, when my order finally arrived, one item was missing. It’s now been at least five days since I received an email acknowledging that part of my order hadn’t been sent, and I’ve heard nothing since. I’m still waiting for an item I could easily have bought locally without all this hassle. While I was happy with the items that did arrive, the lack of transparency and poor communication have really let the experience down.
7 de março de 2026
Avaliação não solicitada
Resposta da Lookfantastic
Hello Ms. A,
I am sorry that you have faced this problem.
If you send a message to us through your account, we'd be happy to assist.
Kind regards,
Liam
Giving 2 stars just to say thank you…
Giving 2 stars just to say thank you that everything I received was original.
Now the bad part.
1. Before the delivery I received an email asking me to pay “taxes.” It looked very suspicious. Thankfully I saw it only after my parcel had already arrived. I have been living in the UAE for 4 years and this was the first time I received a message like that related to an order. It made me think that order information might be leaking somewhere.
2. The parcel was packed terribly. The box arrived opened and damaged, and several items inside were also opened. When I saw the condition of the package, I honestly thought the eye palette would be completely broken.
I understand that packages can be damaged during delivery, but proper packing would make a huge difference. Other retailers like Sephora and Gold Apple pack their orders very securely, and their parcels usually arrive in perfect condition.
28 de fevereiro de 2026
Resposta da Lookfantastic
Hello Anna,
Thank you for your feedback. We appreciate you confirming the authenticity of your items.
We are concerned to hear about the issue that you have faced. A message has been sent to your account.
Kind regards,
Liam
I loved the website because I found all…
I loved the website because I found all the products I was looking for.
24 de novembro de 2025
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The best service best price best product
The best service best price best product
19 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
too much Delivery charges.
too much Delivery charges.
There is no offers for free deliveey from LookFantastic to its Customers.
Sad.
7 de março de 2026
Resposta da Lookfantastic
Hello Khurram,
We appreciate your feedback regarding the delivery charges and lack of free delivery options. We will review our policies to improve customer experience.
A message has been sent to your account.
Kind regards,
Liam
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Great website for cosmetic needs
Quick easy website to navigate.
Extensive range of products...and deliver to the UAE!
Offers are explicit and easy to apply.
4 de março de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I wish I could give this platform zero…
I wish I could give this platform zero stars, the worst e-commerce experience I’ve had.
It feels like they put random prices on products, and once you order, you’re stuck waiting 2–3 weeks while they “check the warehouse” and do “investigations,” only to cancel your order in the end.
Honestly, I’d stay away and save yourself the time, frustration, and disappointment.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lookfantastic
Hi Nat,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Great range and specifically shop here for prices
Always have everything you are looking for, I shop around as every retailer adds additional markups, look fantastic charges fair prices. And they have express delivery at no extra cost depending on your location
27 de fevereiro de 2026
Resposta da Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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