The Loot Company Avaliações 

I ordered two Junji Ito crates back in August and December of 2021 on a subscription. Neither of these crates were received. By June 2022, the company cancelled my crates on thier end and did not notify me of this. I have submitted countless tickets for my two ordered to receive no replies. No refund of my £80 has been sent, nor have thr crates.

This website has provided crates in the past however is mismanaged and untrustworthy.

Would have zero stars but it won't let me, do not use this company, I've been waiting over 2 years for my missing deadpool crates (2 of) with no correspondence from this joke of a company

Very disappointed.. I'm from the UK and waited many months for my Fallout Crate to arrive and it wasn't worth the wait.

Only received four items, not worth the price at all and this is coming from a die hard fallout fan who has a large collection and was looking for unique finds.

Words cannot describe how disappointed I am!!

If your thinking of getting a Fallout Loot Crate.... DON'T!!!

Kinda Hopeful I would get my Items but after reading all the Comments on here I can Now see why it deserves a 1 Star or less review I have waited weeks for my order for the MARCH Anime crate and its now may with no update of shipping contacted support with little to no luck kinda sad as I thought it would be legit after seeeing it in a Youtubers video.

They didn't send through 5 crates of the 12 month subscription I purchased. I had to keep following up and complaining and they eventually gave me a 6 month subscription credit. Although, they initially wanted me to pay for postage again and I had to keep going through support again as I wasn't willing to pay anything further as they hadn't delivered what I had already paid for. They then proceeded to not send any of the 6 month subscription to me and now all pending shipments have a message "cancelled Reason: other". I've made a couple of attempts to contact support about the still missing crates, but they haven't even bothered to respond.

This has been going on for years and I have given up on getting a response or the items I have paid for. I will just put in a complaint to the ACCC, even though it probably won't do much.

They just seem to be a scam of a company now who will take money and not deliver the items promised.

Why can we not give these scam artists no stars? For the no replies their customer service send when you’re missing things for over two years. That would be fair.

If I could give zero stars I would. Absolutely the worst company I've ever encountered. Incompetent at their job and even worse at customer service. Why NECA keeps working with them is beyond me. I waited TWO years for pre-order ls that were advertised to be a few months and they didn't even include the items advertised.... No refund STILL and constantly not replying to my emails.

They did not fulfill the subscription and ghost you when you are asking for updates. Purchased a quarterly subscription for my son and 3 of 4 boxes arrived. The 4th box was delayed and they ETA kept getting pushed out. They tracked it on their Delayed FAQ, and there the ETA kept being changed for the next month or two out. Finally, when contacting their customer support, instead of answering, they started saying "check the FAQ" and after that, they stop responding altogether.

Avoid avoid avoid!!!!!

Took longer than it would have done for the second box In the subscription to be sent. I asked for it to be cancelled refunded BEFORE it was sent days later it's shipped then they state there's nothing to be done.

The rubbish that arrived in the box is just utter trash and when asking to return it they decline and do nothing.

PLEASE DON'T WASTE YOUR MONEY

ABSOLUTE SCAMMERS!!!

I am in a 2 year arguement with them. They never notify you when items have been shipped. When you haven't received it they refuse to give you a refund and offer you something else you have to take. When that doesn't arrive they send you a link that doesn't work claimingit has been posted and delivered. I am out of pocket and nothing has been resolved.
No self respecting human being should work or deal with this company.

I used to get loot crate when i lived in PA but as soon as I moved to TX things went down hill. I cancelled after losing about $200 in shipments i never got but really wanted the Deadpool Crate. My card company had cash back from lootcrate so tried my luck again. Where is my Tshirt ? Where is my Funko pop? Why the hell did i pay for a deluxe box for and get crap i could get at walmart..i got 4 things...4 ÷ by 70 is 17.50.. I paid 17.50 for a baseball hat?? I dont wear them its wasted. 17.50 for a lapel pin!! NO HeLLz NO maybe the ramen bowl i could see that.. but the little juice glass??? What da what!!! never again

Avevo già ordinato da loro più volte svariati anni fa ed ero molto contenta di com'era andata, visto che i pacchi erano arrivati nei tempi previsti e il contenuto era ottimo. Sfortunatamente, ho fatto un nuovo ordine da loro nel 2021, a novembre, e la crate non mi è mai arrivata. Inizialmente, la crate fu spedita, tracciata fino in belgio tipo e poi sparita al confine con l'Italia, dove il codice di tracciamento che avevo non risultava più valido. La crate non si è mai vista. Allora contattai il servizio clienti, che mi disse che a causa del covid le spedizioni stavano riscontrando problemi (cosa relativamente plausibile visto che durante il covid qualsiasi sito online segnalava problemi con le spedizioni), ma che mi avrebbero rispedito il pacco. Aspetto per un po' e nulla, quindi li contatto di nuovo, e di nuovo, e di nuovo. Ogni volta mi dicono che la crate arriverà, ma stanno avendo ritardi con le spedizioni. A finale sono passati due anni. Li ho ricontattati qualche mese fa, vicino al secondo anniversario dell'ordine, chiedendo di tenersi il pacco e ridarmi i soldi. Stavolta nessuno ha ancora risposto. Sono estremamente delusa perché la mia prima esperienza con loro era stata positiva e non pensavo sarebbe successo tutto questo. Questa esperienza mi è bastata per sempre, non ordinerò mai più da loro.

If I could leave no stars, then I would. Trust me. I should have read the reviews before making a purchase with this company but I was naive and stupid enough to think that it would be different for me. I purchased a full lot of MCR crates from Loot Crate and spent a stupid amount of money getting them. The release date kept getting pushed back - which wasn't a problem, I can forgive that - but even now months after the second box has allegedly been shipped out (no word on the first) I have not been contacted ONCE. Not the whole time. I had to go looking for this information to find it and even after emailing them countless times for shipping information on my particular order, I have had nothing but automated response emails to show for it. I have demanded a refund but doubt I will ever hear back from them. I am not an easy person to anger but I am FURIOUS. I wouldn't mind if it took longer to arrive, but the least they could do is provide tracking information so that I know I hadn't wasted my money at a time when money is not easy to come by. Disguised. I wouldn't recommend this company to anyone and shall be spreading the word amongst my friends and others to never give them their custom.

It’s just a massive scam. I waited two years!!! Two years for my lootwear for her, to be sent the wrong items for both orders. They don’t care, refuse to refund and only offered socks as compensation! Like I want to wait another two years to get some socks.

Ich habe vor 1 1/2 Jahren eine Neca Sonderfigur bestellt die bis heute nicht angekommen ist. „Kundendienst“ vertröstete ständig und jetzt funktioniert nicht mal mehr die email!
Bloß die Finger davon lassen!

I made an order for 3 month subscription, the advertizement said "4-6" items, the first box took months to arrive and only came with 3 things, I brought it up as this is false advertizment, and they instead of fixing the issue, changed the displayed ad. I have screenshots as proof of the change after I made my purchase. They kept trying to charge me after canceling, and their suppprt person Errol is telling me dispite the ad clearly saying 4-6 items, that they can not guarentee they will deliver on that. There is not phpne support line either, so its just rude emails and days wasted. Save your money.

The idea is great but in practice this company fails on many levels. Taking on average 40+ days to ship an item our after payment is just ridiculous. As it Stand I've paid for Jan, Feb and March but have received none of the items. They don't refund on unfulfilled items once paid. The customer service is laughable.

Just awful. I waited nearly a year and a half for my order for it to be completely wrong.

I ordered the Lootwear for her back in November 2021 and after multiple delays and empty promises from customer service saying it would be shipped, I finally got the complete wrong item in March 2023.

I contacted customer service as soon as I received the incorrect item and have been completely ignored. I’m now stuck with an item I don’t want.

Customer service has truly been terrible. I had to email nearly monthly to get any kind of update on my order just to be told it was delayed due to Covid and would be shipped later in the month.

Don’t waste your money. They used to be excellent but have really gone downhill. They’ll delay your order with no update and then likely send the complete wrong item.

I've never been impressed with junk crate but am an avid neca tmnt collector and had to buy these junk crates to get a few figures I wanted. Then loot crate had huge delays on shipping boxes out (if at all) every boxes have been missing at least 1 item. Shirts that do come in are frequently the wrong size. I would strongly suggest never buying from them, unless you are looking to throw away money.

Effettuato un preordine sul sito a giugno 2021, arrivati al 2022 hanno bloccato la produzione del prodotto e hanno proposto la sostituzione con prodotti decisi da loro.
Ad un mio rifiuto con relativa richiesta di rimborso sono spariti.
Praticamente mi hanno truffato.