Easy to navigate website good choice and quick delivery... One thing to mention which will obviously help understand the moral compass of the company... The rug I chose was priced incorrectly on the w... Ver mais
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Lovely rug at great price. Was waiting for a restock on this rug but it came earlier than expected and was dispatched immediately. Customer service is fantastic with fast response to any questions.... Ver mais
Lord of Rugs were the cheapest supplier of the rug that we wanted and also had the best reviews. After placing our order, we were concerned that it wouldn't be delivered before we went away. When w... Ver mais
Great service, lovely affordable rugs. Kept us well informed , well packaged, competitive prices, much cheaper than other rug shops. Highly recommend.
4,5
Excelente
51 avaliações
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Gorgeous rug, amazing service
Likewise the other good reviews, I was really worried to order because of the bad reviews but my order is perfect. Delivery was super quick and the rug is so similar to one I found on Rowen homes for nearly double the price. the rug is absolutely gorgeous. Couldn’t be happier thankyou so much.
4 de abril de 2024
Avaliação não solicitada
I panicked after placing my order and…
I panicked after placing my order and reading reviews however couldn’t be happier with my rug. Arrived super quick, exactly as it looks on the website and great quality
18 de março de 2024
Avaliação não solicitada
Horrific customer services
The rug sent, looks like a cheap knock off of the photo advertised. Customer services are awful to get hold of. I have called over 10 times and no one has answered. Got through to someone on Friday to insist on a full refund (after having to quote I’d got my bank involved as a fraud case as rug was mis sold). They advised I would hear back today in regards to a courier being arranged to collect the rug for full refund. Despite emailing again today I have heard nothing back. Total sham
11 de março de 2024
Avaliação não solicitada
Ordered runner on 29th December as of…
Ordered runner on 29th December as of 6th January still not been delivered. They don't answer phone or emails. So sorry I dealt with them. Want my money back!!
29 de dezembro de 2023
Avaliação não solicitada
Resposta da Lord of Rugs
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order placed on December 29th. We understand your frustration regarding the delay in delivery and the difficulty in reaching our customer service team.
We are pleased to inform you that this matter has been resolved. We have taken steps to ensure that such delays and communication issues do not occur in the future.
If there are any remaining concerns or if you need further assistance, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for your understanding and for giving us the chance to address this issue.
Positive Experience
Ordered a rug from LordofRugs on Friday the 3rd of November, then read the negative reviews and thought "what have I done". Very pleased to report the rug was delivered on Wednesday the 8th of November exactly as described and very competitively priced. My personal experience dealing with this company has been very positive with no issues. Keith
8 de novembro de 2023
Avaliação não solicitada
Total scam company don't respond no…
Total scam company don't respond no phone number no working email mark items dispatch when they haven't as this was confirmed by couier after they have a fake tracking number they give out
15 de maio de 2023
Avaliação não solicitada
Be very careful
I purchased a rug and received an email advising that it had been delivered, however nothing had been received. I sent an email regarding the situation and a reply was received saying that it had been delivered to the wrong address! I tried to contact them by telephone but the number given on the website seemed to be a call answering service who said they had never heard of them. Thankfully the purchase was made through Amazon who have issued a full refund.
Something doesn't seem to be quite right about this companny....be very careful.
18 de janeiro de 2022
Avaliação não solicitada
multiple addresses
multiple addresses . phone does not work .. had to go through PayPal resolution just to get to return it when I received it .. bad quality ... PayPal told me they are looking into this company stay away
They keep changing there name because PayPal keep suspending there account
20 de setembro de 2021
Avaliação não solicitada
awful
awful , they are on amazon , rug bobbling after 4 months , tried to say we are not looking after it , elderly couple no pets no children bought new for bungalow ,refused refund as usual brilliant amazon came through and refunded, very unscrupulous seller ,
24 de agosto de 2021
Avaliação não solicitada
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