They promised bonus credit when I made a deposit. They never issued the bonus. The customer service is designed to send you around in circles. I deeply regret ever visiting this site as I think it may... Ver mais
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Veja o que dizem as avaliações
Awful casino! So disappointed I chose this casino as it had 100% deposit match. I went to deposit witn the 100% match bonus activated. Checked the bonus code said my bonus And then after I deposited... Ver mais
They deserve 0 stars .I have never know such an appaling disgusting site .They do not play remotely fair or give anything remotely good neither constantly spin outs and constant poor gameplay the win... Ver mais
A empresa respondeu
Made account 27th April. Won a significant amount. Made a withdrawal, went into pending status mode. Like everyone else, you get slightly paranoid when the money does not land after a few hours.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We believe your online gambling experience should be exciting, challenging, and most of all, rewarding. At Lord Ping, the ‘pings’ keep coming, and your bonuses keep building. Lord Ping calls for a cool head, a steady hand, and sense of style – just like our noble penguins. Pull on your black and white and join our web-footed players in one of the top online casinos around. What we Deliver, Lord Ping never lets you down. We offer more than 1,000 games from leading game providers, combining sharp graphics, exciting soundtracks, and cutting edge gameplay to deliver an adrenaline-pumping, heart-racing gambling experience. Our classic table games create an atmosphere of elegance, intrigue, and suspense, all at your fingertips.
Informações de contato
Reino Unido
- support@lordping.com
- lordping.com
2,2
Ruim
535 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
deposited over £600 and played £1 a…
deposited over £600 and played £1 a spin slots. I didn't even receive 1 single bonus. numerous times I'd go 20-30 spins without winning a single penny. NO MORE!!!
1 de dezembro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Kieran,
We’re sorry to hear that your experience hasn’t met your expectations. Please know that our games are regularly audited to ensure fairness and use certified Random Number Generators (RNG) to produce random outcomes. This means that results are entirely unpredictable and based on luck rather than being controlled by the system.
We understand that gaming outcomes can be frustrating at times, but luck plays a huge role in these games. If you’d like more information on how RNG ensures fairness, our support team would be happy to assist.
The Lord Ping Team
Worst casino I've ever signed up too
Worst casino I've ever signed up too. Avoid them and all there sister sites. Absolutely rigged to death.
Bonuses paying £1.20 on 50p stake is a disgrace and it's every single time. Dead spins after dead spins!
I've had over 30 bonuses on various slots and not a single one as paid over 10x
DO NOT PLAY HERE! TRUST ME
25 de outubro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Ryan,
We’re sorry that you feel this way. Please allow us to assure you that fairness is a priority for us, and all our games are run using certified Random Number Generators (RNG) to ensure that every outcome is completely random and unbiased.
If you have concerns or would like more information on how the system works, please don’t hesitate to reach out to our support team.
We value your feedback and hope to regain your trust in our platform.
The LordPing Team
thieves
thieves , pure scam site , deposited £100 , soon as i did the site went blank nothing loaded , so contacted them via email so far two emails back one saying delete caches etc even though iasked for my money back totally ignored that part of my qwuestion and today totally blanked all emails asking where my momey is, SCAM SITE RUN BY THIEVES
9 de outubro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Ross,
We’re sorry to hear you’re experiencing issues with our site. We understand how frustrating this must be and want to ensure you have a smooth, enjoyable experience every time you play.
Our technical team works hard to maintain a stable platform, so if you’re encountering issues, please let us know more details on chat or by sending an email to support@lordping.com so we can investigate and resolve this for you. In the meantime, clearing your browser cache or trying a different browser or device may help.
Thank you for your patience, and we’re here to help get things running smoothly for you.
The Lord Ping Team
Well I’m very interested to of read the…
Well I’m very interested to of read the you can only withdraw 1 amount at a time I was away last week on holiday I won 112 pounds and withdrew on 100 I then won another 40 pounds and withdrew that also . Well the 40 pounds I received the next day but not the 100 . Now the department team keep feeding me the same bull crap lies and still not paying me yet it says 100 pound pending on the front screen also they asked me to check my playing history like that’s my job but hey ho I went through a lot of time finding it stating on the 25/08/2024 I won £112.12 . They replied saying thanks for sending the pictures as this helps the team . Well 7 days later I’m getting no replies and ignored . What a pathetic fraud site and I will be taken legal action as they feed you the rubbish on the chat that they only see your messages through a messenger. They say they will reply to you in the hour more like 3 days
3 de outubro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Lord Ping, we strive to provide a fair and enjoyable environment for our players, and we’re disappointed to hear that you felt let down.
Our withdrawal processes are designed to ensure safe and secure transactions, and we aim to resolve any issues as quickly as possible. If you’ve experienced delays or if there are specific concerns regarding your account, please reach out to us directly on chat or by sending an email to support@lordping.com so we can investigate and address this matter thoroughly.
We value your feedback and are here to help make things right. Thank you for giving us the opportunity to improve.
The Lord Ping Team
Y can u only withdraw 1 at a time I…
Y can u only withdraw 1 at a time I want to withdraw 2 and it won’t let me
2 de outubro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Michael,
We are sorry to hear you are unhappy with our withdrawal procedure.
As you can only have one withdrawal at one time, once the current withdrawal is processed, you will then be able to place a new withdrawal.
In the meantime, we recommend placing a cooling off period on your account while waiting for your first withdrawal in order to protect your other funds while you are waiting for them, you can do this by going to the responsible gaming area of your account.
Please know that we’re continually working to ensure smoother, faster transactions for all our players. If you need any further assistance, don’t hesitate to reach out to ur support team, they will be happy to help.
The LordPing Team
Attention scammers
For two months no winnings, only losses. I lost a lot of money in this casino. The games freeze when the bonus is supposed to enter and the winnings are maybe 1%. Watch out for this casino. I'm reporting them to the Gambling Commission. Let them check them out. They are fraudsters.
20 de setembro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There,
We’re sorry to hear about the technical issues you experienced. Please rest assured that any issues like this are purely technical and unrelated to your gameplay or wins. Our platform is designed to offer a fair and consistent experience for all players.
If you’re still facing any issues, we’d love to investigate further. Please contact us on chat or by sending an email to support@lordping.com with more details, and we’ll look into it right away.
Thank you for your patience, and we hope to resolve this for you soon.
The Lord Ping Team
Lord ping is a great site
Lord ping is a great site. But my withdrawals hasn’t been processed and I can’t withdraw my remaining balance till that does. It says instant bank transfer but I take it isn’t instant
6 de setembro de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Alexander,
We are sorry there has been a delay with your withdrawal.
all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We would like to check this further so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you further.
Thanks for understanding,
The LordPing Team
Delayed withdrawals
The live casino is decent however my withdrawal still hasn’t be processed. I could only withdraw some of my balance too.
24 de agosto de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There,
We are sorry to hear there has been a delay with your withdrawal.
Please can you join us on chat, Facebook or send an email to support@lordping.com and we will be happy to check this further for you.
Thanks for understanding,
The LordPing Team
Can't withdraw £6170 in the account
can I have a contact number to talk to someone ?
I have £6170 in my account but I can do the withdraw.
5 de agosto de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There,
We are sorry to hear you are having issues with your withdrawal.
Please join us on chat, Facebook or send an email to support@lordping.com so we are able to assist you further.
If you would prefer to be called, please update the review with your username and a convenient time to contact you and you will be called on the registered number on your account.
Thanks for understanding,
The Lord Ping Team
Rubbish site avoid
Rubbish site avoid, laggy games, laggy reels, 1% change of bonuses they’re practically non existent, slow payout times just an overall crap casino!
2 de agosto de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There,
We are sorry to hear you have this impression of us and the issues you have faced.
Please join us on chat, Facebook or send an email to support@lordping.com with details of the issues you are facing so we are able to assist you further.
Thanks in advance.
The LordPing Team
Withdrawal times are shocking
Withdrawal times are shocking. Can be anywhere between 24 and 72 hours. (Usually the latter)
You cannot request another withdrawal in this time. I believe this is shocking and needs to be dealt with to fall in line with other casinos and their instant withdrawal systems. Customer service is also shocking and is BOT generated. You will not get answers to your questions there. Even if you ask a specific questions you will get an automated response. No matter how many times you ask it.
31 de julho de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Carole,
We are sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We understand that the verification process might create a temptation to use other winnings before the current pending withdrawal is approved. Therefore, we recommend setting a short Cooling Off period on your account. This option restricts your ability to play for a set time, safeguarding your winnings.
This is available to set at all times in the responsible gaming section of your account.
Thanks for understanding,
The LordPing Team
It’s so fixed
It’s so fixed, worst casino experience ever…it’s so funny how they seem to get 21 from 5 and 6’s all the time on blackjack and then 31 3 times in a row on roulette…absolute rip off merchants…avoid at all costs
29 de julho de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi James,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The GentingCasino Team
£14,000 case now reported
I won a small amount and requested a withdrawal of £100 leaving £132 in my balance.
I then continued to play and won over £7000. I then tried to withdraw £7000 leaving around £800 on there to play further, but I kept receiving an error message stating I couldn't withdraw because I had a pending withdrawal and had reached limit on pending withdrawals!
I then wrote in chat that I would like to withdraw £7000 and continued to play the amount above that, so I would always have at least £7000 in that balance to withdraw.
I went on the win over £14,000 in total. Having still not received a reply on chat regarding withdrawal issues and requesting for over an hour and then went on and stated I wanted to withdraw £14,000 from my balance and can someone please please respond.
I left the site then for a while and when I came back later still no response. I looking at some online reviews and felt sick to see that some reviews said they had issues with larger withdrawals here. I assumed I would never get the money and played that £14,000 and lost it all within an hour!!
Knowing if I was on any other site I would have had £14,000 in withdrawal that could then not be reversed as per Gamling Law I then went onto the Gamling Commissions website, which states-
" Operators must allow players to withdraw funds from their deposit balance, even if they are allocated to a bonus including when a bonus is pending or active in the account. We recognise that numerous small withdrawals can be costly for an operator, therefore, operators are not prevented from deducting a cost-reflective processing fee for withdrawals. However, this must be made clear to players before they deposit. Any charges for a withdrawal must not exceed the direct processing cost. "
AND
" Example of what not to do:
"Your withdrawals are limited to one per day and no more than five per week"
"You may withdraw up to £5,000 per day once you have wagered your original deposit"
"Before making any withdrawals from your deposit account, you must first wager the value of this 5 times" "
Not only was I stopped from withdrawing the £14,000 in balances because I have a £100 pending withdrawal which the Gamling Commission clearly states is against the Laws, I also never received a reply even to this point hours later than my original message in chat when I first faced the withdrawal issue. I should never have been restricted from withdrawing the £7000 and the additional £7000, totalling £14,000 and therefore would NOT have been able to play. It is clear in black and white that I requested it. I then got a message following loosing the £14,000 saying "we would like to chat to make sure you're being responsible" only after I lost the whole £14,000.
The key points are, I won and was restricted from withdrawing £14,000. I tried withdrawing through the withdrawal page, kept getting error error because of a single £100 pending withdrawal and then even went on chat and said I had £14,000 I wanted to withdraw. Once a withdrawal is placed in the UK a player should not be able to legally reverse it. The casino stopped that being that case by restricting the option to withdraw through the usual site process.
Any other casino would be paying that £14,000 that I should NOT have been ABLE to play had they not restricted. I have screenshotted everything and I am so so pleased I did.
10 de julho de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There,
We are very sorry to hear about your experience and that you have this impression of the online casino.
Please note that once you place a withdrawal and continue to play, the first withdrawal request must be checked and verified before you can place another withdrawal request.
If any sort of action on the account cannot be executed such as being unable to withdraw due to another pending withdrawal, the system gives an error and in this case, you would need to contact our support team for further assistance and wait for assistance with the matter at hand.
We understand that this process might create a temptation to use other winnings before approval. Therefore, we have various options to restrict your account in the responsible gaming area of the account. These options restrict your ability to play for a set time, safeguarding your winnings and are available at all times.
You can also tell our support team that you are concerned about your remaining funds while you are awaiting your current withdrawal request to be processed and ask them to process a higher amount along with your original withdrawal request. The request will be passed to our payments team by one of our agents.
We are committed to providing a transparent and secure gaming environment for our players. If you need further clarification on the process, feel free to reach out to us.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.
Thanks for understanding,
The Lord Ping Team
This site is a very poor site not only…
This site is a very poor site not only is it extremely hard to get any wins. When you do, you don't see another win until you put at least the same back in. This isn't random number generators this is something else. Also the major issue is getting money when you have won it. They say it takes a few hours for them to do checks well for me it's been two days and they still haven't done a single thing I have contacted them and they persist on writing automated responses even though they are supposed to be a manager. Please you have been warned don't play this site it's more hassle than it's worth.
17 de junho de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Tony,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The Lord Ping Team
Dyke80123
Dyke80123
Here please help I have give them everything I formation they ask for but nothing
30 de maio de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Mel,
I checked the account and see this is regarding some missing funds from your account.
Please note that all of the information you have provided has been passed to our payments team and they are currently investigating this.
Once there are updates, you will be contacted at your registered email address.
Thanks for understanding,
The LordPing Team
Pending withdrawal time???
Pending withdrawal time???? Usually takes a hour and still not finished pending, fix it now. Not happy
22 de maio de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi James,
We are sorry there is a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thanks for understanding,
The Lord Ping Team
Joined here few days ago and love the…
Joined here few days ago and love the selection of games . I won a nice bit and withdrew . It did take 24 hours to process but hit my bank no problems at all. Just wish they had a better customer service as u wait hours for a reply from the team
12 de maio de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hey There,
We are always looking for ways to improve our player's experience so your feedback is extremely valuable to us, thank you for taking the time to leave us a review!
We appreciate your continued support!
The Lord Ping Team
Appalling customer service
I would give zero stars if I could, I have been trying to get a response from customer support on chat and by email for 2 days now as I made a deposit but cannot play any games due to restrictions. They obviously do not care about their customers.
6 de maio de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi There Dena,
We are sorry to hear you are having issues with your account and also struggling to get hold of our support team.
We would like to assist you further, so please join us on Facebook or update the review with your username and we will be happy to assist you.
Thanks for understanding,
The Lord Ping Team
My Experience…
Made account 27th April. Won a significant amount. Made a withdrawal, went into pending status mode. Like everyone else, you get slightly paranoid when the money does not land after a few hours. And then read a lot of negative reviews regarding withdrawal issues and that the site is a scam.
Update 28th April. Money landed in account, so despite the paranoia, happy that the money has landed and was then able to process the second winning withdrawal.
Zagi777
👍👍
28 de abril de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Jay,
We are sorry there was a delay with your withdrawal and we are very happy to hear this has now been sorted out.
Thanks for taking the time to update your review.
We appreciate your support!
The Lord Ping Team
Probably one of the worst rtp on slots…
Probably one of the worst rtp on slots I’ve ever seen
25 de abril de 2024
Avaliação não solicitada
Resposta de Lord Ping
Hi Tyler,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thank you for understanding,
The Lord Ping Team
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