Love For Sleep Avaliações 177

Resposta de Love For Sleep

Há 6 dias

Dear Chris,

Thank you for your feedback.

Your order was originally shipped via next-day recorded delivery, which requires a signature upon receipt to ensure it reaches you safely. This delivery option was later changed by the customer directly with the courier to “leave in a safe place.”

When this option is selected, the courier asks the recipient to agree that the parcel can be left without a signature and that responsibility passes over once it has been delivered. In this case, the parcel was delivered as requested, however, it appears it may have unfortunately been taken by a third party.

We completely understand how frustrating and disappointing this must be and we’re very sorry for the situation. Unfortunately, as the delivery preference was updated directly with the courier under their terms, they are unable to accept liability in this instance.

This is also why we send all parcels via recorded delivery by default, although any changes made directly with the courier are outside of our control.

We truly regret the outcome and appreciate your understanding.

Warm regards,
Team LFS

Resposta de Love For Sleep

Há 6 dias

Chère Essiet,

Merci beaucoup pour votre retour! Nous sommes ravis que le lit et notre service après-vente vous aient satisfaite. Votre satisfaction est très importante pour nous !

Cordialement,
L’équipe Love For Sleep

Resposta de Love For Sleep

20 de mar. de 2026

Gentile Martina,

Siamo davvero felici di sapere che, anche dopo anni, il nostro lettino continua ad accompagnare la Vostra famiglia. È stato un piacere potervi aiutare con il set di viteria.

Saluti,
Team LFS

Resposta de Love For Sleep

20 de mar. de 2026

Cher Jean-Bernard,

Nous vous remercions sincèrement pour votre avis positif. Nous sommes ravis d’apprendre que notre service client a répondu rapidement à votre demande et que la pièce de rechange est arrivée dans les meilleurs délais.
Votre satisfaction est notre priorité !

Merci beaucoup pour votre confiance,
Team LFS

Resposta de Love For Sleep

31 de mar. de 2026

Hello,

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you’re happy with your Tokyo Cot Bed and that our customer service team was able to assist you with the replacement parts. It truly means a lot to us that you would recommend us.

If you ever need anything else in the future, we’re always here to help.

Kind regards,
Team LFS

Resposta de Love For Sleep

31 de mar. de 2026

Dear Silvio,

Thank you so much for your wonderful feedback.

We’re delighted to hear that you had an excellent experience with us and that our customer support team was helpful and professional throughout.

Thank you for your recommendation, it truly means a lot to us.

Kind regards,
The Love For Sleep Team

Resposta de Love For Sleep

31 de mar. de 2026

Bonjour Théodore,

Merci beaucoup pour votre retour positif.

Nous sommes ravis d’apprendre que notre service client a pu vous aider rapidement et que la pièce de rechange vous a été envoyée dans les meilleurs délais. Votre satisfaction est très importante pour nous.

Merci encore pour votre confiance et votre recommandation.

Cordialement,
L’équipe Love For Sleep

Resposta de Love For Sleep

10 de jan. de 2026

Dear Vicky,

Thank you so much for your lovely review!

We’re delighted to hear you had such a positive experience with our customer service, even after owning your cot bed for over two years. Your recommendation truly means a lot to us.

Thanks again for choosing Love For Sleep 💛

Warm regards,
Team LFS

Resposta de Love For Sleep

2 de dez. de 2025

Dear ART,

Thank you for your lovely feedback!

We’re delighted to hear that you’re happy with the product, the fast delivery and the quality. If you ever need anything else, we’re always here to help!

Warm regards,
Team LFS

Resposta de Love For Sleep

13 de out. de 2025

Dear Mark,

Thank you for your kind words! We’re glad we could resolve the issue quickly and that you’re happy with the replacement. We truly appreciate your trust and look forward to serving you again! 💛

Best regards,
Team LFS

Resposta de Love For Sleep

31 de mar. de 2026

Dear Kayla,

Thank you so much for your fantastic feedback.

We’re really glad we could help get everything sorted for you quickly and that you were happy with the support you received. It’s great to hear the crib is now complete and ready to use.

Your kind words truly mean a lot to us.

Kind regards,
The Love For Sleep Team

Resposta de Love For Sleep

31 de mar. de 2026

Hello,

Thank you so much for your lovely feedback.

We’re delighted to hear that you love the Jacob cot bed and that you had a great shopping experience with us. It’s wonderful to know everything from delivery to the product met your expectations.

If you ever need anything in the future, we’re always here to help.

Kind regards,
The Love For Sleep Team

Resposta de Love For Sleep

19 de mai. de 2025

Dear Aps,

Thank you so much for your kind words — we’re thrilled to hear that you had a great experience!

If there's anything else we can do for you, we're always here to help.

Warm regards,
Team Love For Sleep

Resposta de Love For Sleep

9 de dez. de 2024

Dear Seda,

We are sorry to hear about your experience. After checking our records, we found no emails or messages from you regarding this matter. Had we received any communication, we would have been happy to address and resolve your concerns promptly.

Unfortunately, without key details such as your order number or contact information, we are unable to identify your order or provide further assistance. We previously reached out via Trustpilot to request this information but have not received a response from you.

If you could kindly contact us at contact@loveforsleep.co.uk with your order details, we will be more than happy to investigate and resolve any issues you may have.

Your satisfaction is our top priority and we look forward to hearing from you soon.

Kind regards,
Team LFS

Resposta de Love For Sleep

30 de nov. de 2024

Dear Svitlana,

Thank you so much for your glowing review! We're thrilled to hear that you’re happy with our high-quality products and competitive prices. Your recommendation means the world to us and we’re so glad you had such a positive experience.

We look forward to serving you again in the future!

Warm regards,
Team LFS

Resposta de Love For Sleep

30 de nov. de 2024

Dear Amye,

Thank you so much for sharing your feedback! We're delighted to hear that our team at Love For Sleep was able to assist you quickly and efficiently. Providing excellent customer service is always our top priority and it's wonderful to know we could help resolve the issue and ensure you received the correct model of cot.

If there's anything else we can do for you, please don't hesitate to reach out.

Warm regards,
Team LFS

Resposta de Love For Sleep

30 de out. de 2024

Hi Paul,

Thank you for sharing your feedback with us.

We investigated your case and I can confirm that we received only a single email from you (not five, as mentioned in your review), sent on Monday, 21 October 2024, at 17:38. Unfortunately, due to an attached JPEG file, your message was redirected to our spam folder, causing a brief delay in our response. Upon discovering it on 23 October, we promptly replied to your email and shipped the missing screws via next-day delivery at no additional cost. The screws were delivered on Friday, 25 October.

Please accept my sincere apologies for the initial oversight with the missing screws and for any inconvenience caused by the two-day response delay.

We tried to contact you via email on 25 October to discuss this matter in more detail but have yet to receive a response. If you have any further questions, please don’t hesitate to reach out.

Best regards,
Team LFS

Resposta de Love For Sleep

25 de out. de 2024

Gentile Bianco,

La ringraziamo moltissimo per la Sua gentile recensione e per la pazienza dimostrata durante il processo. Siamo felici di sapere che è soddisfatto della qualità del nostro lettino e che il nostro servizio clienti ha soddisfatto le sue aspettative. Ci impegniamo a fornire il miglior supporto ai nostri clienti, ed è incoraggiante sapere che siamo riusciti ad assisterla tempestivamente con la sostituzione del pannello. Ci assicureremo di trasmettere i suoi complimenti alla signora Sandra, e le siamo grati per la sua raccomandazione. Se avesse bisogno di ulteriore assistenza, non esiti a contattarci.

Cordiali saluti,
Team LFS

Resposta de Love For Sleep

25 de out. de 2024

Chère Aneta,

Nous vous remercions beaucoup pour votre excellent avis ! Nous sommes ravis que le lit bébé évolutif réponde à vos attentes et que votre enfant s'y sente en sécurité et à l'aise. C'est une grande joie pour nous de savoir que la fonctionnalité et le design du produit vous plaisent.

Si vous avez besoin de plus d'assistance ou si vous avez des questions supplémentaires, n'hésitez pas à nous contacter, nous sommes à votre disposition.

Cordialement,
Équipe LFS

Resposta de Love For Sleep

16 de out. de 2024

Ciao Aurora,

Grazie per aver dedicato del tempo per condividere il tuo prezioso feedback con noi. Siamo lieti di sapere che sei soddisfatta del nostro prodotto e che il nostro servizio clienti è stato in grado di aiutarti a risolvere il problema. Se in futuro dovesti avere ulteriori domande, non esitare a contattarci.

Distinti saluti,
Team LFS