Lovelydays Avaliações 

258
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Lovelydays are scammers who deviously swindle building owners. They have huge rent arrears with landlords, make a mess of their flats and they are unreachable. They take out leases on companies whic... Ver mais

Avaliado com 1 de um total de 5 estrelas

We rented a villa in the South of France at a premium price. The property was run down and did not provide full cleaning service as listed. More importantly we are still awaiting our 10% bond to be re... Ver mais

Avaliado com 1 de um total de 5 estrelas

Sous réserve de la suite des évènements, Je crois que je viens de me faire arnaquer, J'avais réserve il y a un an, pour 5 jours en mai 2024, une villa à Portofino J'ai été prévenu fin 2023 et avert... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great location! Nice apartments! Superb and quite helpful host, Santi! Needs a bit of refurbishment, sofa and sofa pillows need washing, some paint pealing, carpet needs cleaning, light bulb fel... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Aluguel para férias
  2. também em
  3. Agência de Viagens

Informação fornecida por fontes externas variadas

Are you ready to experience something new by having all the advantages of a five star hotel while staying in an exceptional private estate or apartment? For a few days or a few weeks, live like a true Londoner or a resident of Saint-Tropez following the advice of your own personal concierge.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

258 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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1,5

Todas as avaliações

(258)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

All good

All good-check in and out and Alex was very helpful and good to deal with.

14 de outubro de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you for this fantastic feedback!

Avaliado com 5 de um total de 5 estrelas

Brilliant

Second time we have stayed here. Fab location, really great flat, Alex was really helpful. Everything you need and more for a stay in London.

30 de setembro de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you Catherine for your feedback! It was a real pleasure to welcome you and we hope to see you again soon!

Avaliado com 1 de um total de 5 estrelas

Avoid Lovely Days

My partner and I were celebrating our anniversary and wanted something special. Due to Covid, we decided to have a staycation. I live in an apartment in Kensington without any outdoor space, and have always wanted to see what it must be like to have a balcony or outdoor space, not least because Covid has been incredibly difficult - I looked after my 82 year old mother who has been shielding so we had to stay indoors for first three months with no outdoors space to sit in.
The place at Lovely days was perfect - central London and 2 fantastic balconies. The check-in process was smooth and Vitalie, the agent, was great. However.... within an hour of me unpacking, a mouse ran across the living room from the kitchen under the sofa. I have had to deal with mice in my own Kensington apartment and there was no way I was going to stay for the relaxing staycation we had so looked forward to. Mice are impossible to eradicate unless all egress and exits are blocked, especially in Central London. There ensued countless communications with Lovely Days. Essentially, we had to book our own hotel for the first night. The next day, various emails and offers of alternatives, either in the same building or in apartments with no balconies. I had to explain in over half a dozen emails that we had booked this apartment specifically for the outdoor space, otherwise I may as well have stayed in my own place in Kensington. In the end, my partner and I had to find our own alternative accommodation at the last minute - not an easy task in Central London - with the outdoor space that we craved.
Aside from the stress and inconvenience, the doubt on whether I saw a mouse in the first instance which was outrageous accusation - why on earth would I lie. We were so looking forward to staying at this place (!) - more unbelievably I still have yet to receive any apology, any compensation for the nightmare experience, the substantial additional costs and even my £500 deposit.
I'm looking forward to planning our next mini-staycation break soon. Needless to say, it will be with another reliable and respectful agency who have their customer interests at heart. We will be avoiding Lovely days at all costs.

5 de setembro de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Dear Stephanie,

First of all, please note that celebrations are forbidden in our properties, we don’t accept any noise or any kind of gatherings inside the properties as we have other clients in the same building and this home rule is mentioned on our website.

Regarding the mouse, this is the first time we had this type of complain, it must have come in from the terrace. We sent our team to solve this problem. Moreover, it would have been nice to mention that we offered a relocation and a voucher for a future stay as you were not happy with the relocation.

As I explained through the emails, if you contact us when you face the problem we will send our team and relocate you right away, you wouldn’t need to go to a hotel. Please note we are a management company, all the services are initially paid by our company from check-in to professional cleaning, our duty is to find you a solution and that’s what we did.

Finally, we find this review dishonest as we did offer two solutions, a relocation and a voucher with the amount paid for a future stay.

Regards,

Lovelydays' team

Avaliado com 5 de um total de 5 estrelas

Perfect rental !

Perfect rental. The house is the reflection of the photos, it is decorated with great taste. The garden and the swimming pool are a real plus. The house is located in a peaceful area and 2 minutes from the tram is very practical. Timothy and Fanny are very friendly and always available. I highly recommend

30 de agosto de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you for your feedback! It will be a pleasure to welcome you again

Avaliado com 5 de um total de 5 estrelas

Perfect apartment.

Location great, apartment great. Very happy to stay again.

13 de agosto de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Hello,
Thank you for your feedback! It will be a pleasure to welcome you again!

Avaliado com 5 de um total de 5 estrelas

Excellent

As always , an excellent apartment in a great location. Easy check in and departure. Recommended.

3 de agosto de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you Simon for this great feedback!

Avaliado com 5 de um total de 5 estrelas

Stunning apartment in Soho.Great…

Stunning apartment in Soho.Great location, really spacious and well decorated apartment with everything you will possibly need for your stay. Effortless checking and really good communication prior to arrival. Highly recommend.

31 de julho de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Dear Marek, thank you so much for your feedback! It was a real pleasure to welcome you and we hope to see you again soon!

Avaliado com 1 de um total de 5 estrelas

Don’t book with Lovelydays

After my review below I had an email from Clarisse saying that “as stated previously we will provide you with 50% cancellation refund”. It is not true that they had ever offered a 50% refund (I have every email received). I have sent 3 emails in response to ask how I will receive that refund and have had no response. Do not book direct with Lovelydays.

6 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just perfect

Just perfect! Easy going meet and greet with everything you need in a beautiful apartment. Completely satisfied! Stay there treat yourself!

28 de maio de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Dear Stuart, thank you for your feedback! It was a pleasure for us as well and we will be more than happy to welcome you again!

Avaliado com 5 de um total de 5 estrelas

This apartment was very clean and…

This apartment was very clean and modern. Great location. Very easy communication with the host. I would rent this apartment again if I came back to London.

2 de abril de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you Annie for your feedback! It will be a pleasure to welcome you again! Take care

Avaliado com 4 de um total de 5 estrelas

Goodge St Fitzrovia

Fantastic apartment, location, and the point of contact was very polite and helpful. I enjoyed my stay here. My only complaint is that the beds are very cheap and the mattresses were extremely uncomfortable - I tried them both. If they would spend a little more on the beds and bedding this apartment would be 5 stars :)

24 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you Emma for your feedback, we take your remark into consideration regarding the beds and bedding :)

Avaliado com 5 de um total de 5 estrelas

We loved our flat in London!

We loved our flat in London! That was such an amazing trip and Lovelydays was great to work with! The flat was located in a perfect part of town (Fitzrovia) - close to several Tube stations, the West End and shopping. We will definitely use their services in the future as it was seamless from start to finish.

21 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you Young for this amazing feedback!

Avaliado com 5 de um total de 5 estrelas

Bright well equipped apartment

Bright well equipped apartment in great location. Perfect for access to shops, tube and restaurants. Walkable vibrant neighborhood in the heart of London. Will definitely make this our home base again.

15 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you, it was a pleasure to welcome you!

Avaliado com 5 de um total de 5 estrelas

Simply fantastic

Simply fantastic. A great add would be some milk in the fridge. Other than that, it's all here

12 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Dear Jo, Thank you so much for your review! We would be more than happy to welcome you again!

Avaliado com 5 de um total de 5 estrelas

Expérience incroyable 10/10

Expérience incroyable 10/10 !
Le personnel, l’emplacement, la décoration tout est parfait jusqu’aux moindres details. Il n’y avait aucun bruit alors que nous étions pas loin d’oxford street et il y avait des bars à proximité.
Lovelydays est un service de qualité à des prix abordables pour le service proposé. Je suis restée 2 nuits dans un appartement à Soho et j’ai passé un agréable séjour 🙂
Je n’hésiterai pas à le conseiller à mes proches lors d’un voyage et à revenir à Londres dans un appartement comme celui ci !
Un immense merci ! 🙏🏼

9 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Merci beaucoup Eloïse pour votre superbe commentaire ! Nous serions ravis de vous accueillir à nous !

Avaliado com 5 de um total de 5 estrelas

Perfect

Perfect apartment for 3 guests, didn't miss a thing, great location as well. Highly recommend it.

9 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you, it was a pleasure to welcome you!

Avaliado com 4 de um total de 5 estrelas

Lovelydays London

The location of the apartment was fantastic. Near the shops, the center and the metro but still very quiet. Ideal with the children. We really enjoyed our stay in London.

6 de março de 2020
Avaliação não solicitada
logotipo da Lovelydays

Resposta da Lovelydays

Thank you so much Dominique for your great feedback! We are glad that you enjoyed your stay with us.

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