Lower Avaliações 2.653

O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Dan Krych was amazing in every aspect of this loan. He was professional, clear and concise. Wonderful to talk too and made it all possible thanks to his persistence on making this happen where others... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our Agent Landon was amazing. He was familiar with a variety of programs, explained each one as he went, and walked us through the process in a way that was easy to understand. He was patient with our... Ver mais

Avaliado com 5 de um total de 5 estrelas

Owen and the rest of the loan team through lower were amazing to work with throughout the entire process. This is my second loan through lower and the process was smooth if not smoother than the first... Ver mais

Avaliado com 5 de um total de 5 estrelas

Mason and Sam were absolutely incredible and diligent in there efforts to push my refinance all the way to the finish line despite my current mortgage company gumming up the works as much as possible.... Ver mais

Detalhes da empresa

  1. Credor fiduciário

Sobre Lower

Escrito pela empresa

Your place for
lower rates.

Buy - Refinance - Save - Insure

I'm buying a house I want to refinance

Let's make you a homeowner


NMLS #1124061. Equal Housing Lender. nmlsconsumeraccess.org


Informações de contato

  • 8131 Smith's Mill Rd
, 43054, New Albany, Estados Unidos

  • lower.com

4,6

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Dan Krych was amazing in every aspect…

Dan Krych was amazing in every aspect of this loan. He was professional, clear and concise. Wonderful to talk too and made it all possible thanks to his persistence on making this happen where others couldn’t. Thankyou you all very much!!! AWESOME company!

1 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't "waste their time"

I spoke to Mason #1821894 this afternoon, and explained the type of loan I am looking for and he answered with "I have been doing this for 8 years and sounds like you're not convinced, don't waste my time" after I asked him to send me an email with his contact information. He was the rudest ever and has no people skills.
I spoke to him for 9 minutes and that was apparently too long for him.
He was neither friendly nor professional. I will never call Lower again.

8 de abril de 2026
Avaliação não solicitada
logotipo da Lower

Resposta de Lower

Hello Brenda, Thank you for providing your feedback. We want to apologize for the experience you had with our team. We reviewed the call and shared your experience with the sales manager to address and provide additional training. If you would like to provide more information, please contact us at your earliest convenience at care@lower.com. Thank you - Lower.com Customer Care

Avaliado com 1 de um total de 5 estrelas

I should have never refinanced with Lower.

I should have never refinanced with Lower. They made me feel like I could trust them, they would be my servicer for the life of the loan. After my first payment they immediately sold my loan to Truist and I never heard from them again. A whole lot of trouble and didn't save that much money. Now I'm stuck for 30 years with a bank I hate.

7 de abril de 2026
Avaliação não solicitada
logotipo da Lower

Resposta de Lower

Hello, Jennifer! Thank you for providing your feedback. We understand that changes in servicing can be stressful. It is industry standard that most loans are transferred throughout their lifetime - in some instances, multiple times. We want to apologize if this was not explained appropriately and led to unmet expectations. However, you will still have access to our previous customer products including Free Refi for Life even when loans are sold. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at care@lower.com. Thank you - Lower.com Customer Care

Avaliado com 5 de um total de 5 estrelas

Owen for the WIN!!!

Owen and the rest of the loan team through lower were amazing to work with throughout the entire process. This is my second loan through lower and the process was smooth if not smoother than the first time. I will continue to use lower for all of my real estate financing needs they are a wonderful company I suggest to trust them too.

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Our Agent Landon was amazing

Our Agent Landon was amazing. He was familiar with a variety of programs, explained each one as he went, and walked us through the process in a way that was easy to understand. He was patient with our questions, and made the whole process an absolute joy.

24 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chris Murray & Team were absolutely stellar!

Chris Murray was absolutely stellar throughout this process! He answered all our questions and made sure we aware of of the next steps. Great communication and service by his team! I will definitely be recommending him to friends and family!

12 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Owen made the homebuying process smooth and stress free

Working with Owen was a great experience from start to finish. As first time homebuyers, we had a lot of questions and Owen was always quick to respond, patient in explaining things, and incredibly helpful throughout the whole process. He made what could have been a difficult and stressful experience feel easy and manageable. Owen was always proactive and kindq, and genuinely cared about helping us understand each step along the way. I truly couldn't recommend him enough!

13 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please do not finance through Lower

Please do not finance through Lower. They charged $6.5k for 1.4 points, poor loan officer support. Unprofessional service & when offering “free refi” for life, all they discount is only wiping an origination fee.

My poor experience was with loan officer Jared Derosa. I also struggle to believe their reviews are not simply paid for on their website and not real.

10 de março de 2026
Avaliação não solicitada
logotipo da Lower

Resposta de Lower

Hello Garrett!
Thank you for providing your feedback. We want to apologize for any unmet expectation with our "Free Refi for Life" program.
This program allows for you to avoid our origination fee when you refinance by staying with the same company.
Dependent on the company, origination fees can often times add and cost you thousands of dollars.
The 6.5K you were charged for 1.4 points, which is based on your loan amount, is required cost to acquire the rate you requested from the market.
As for unprofessional service, we pride ourselves on our customer service, please feel free to email us at care@lower.com with any additional information.
Thank you! - Lower.com Customer Care

Avaliado com 5 de um total de 5 estrelas

Joe Costello will make it happen!


My wife and I have decided to start our own business. As you can imagine it takes quite a substantial amount of money starting out. We were just over half way there and needed more. I was hesitant at first but after researching and meeting Joe Costello everything kind of just fell into place. It took him just over two weeks to get my loan closed and 2 days later I already have my loan. We are very thankful to Joe and LOWER for making this happen. If you are needing help I highly recommend you give Joe Costello at Lower a call!!

3 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience!!

Working with Nico was so easy and smooth. He was sooooo patient and informative the whole way. Answering any questions I had and making any changes I asked for. He made the whole process painless and worthwhile. I would highly recommend Lower (and Nico) and will for sure use them again if needed.

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Refinance Review

Nick makes the process smooth from start to finish and is quick to respond to any questions you have. I have refinanced with Lower twice now and would gladly recommend Nick to anyone .

4 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unsolicited cold calls even though I am…

Unsolicited cold calls even though I am on the Federal Do Not call registry. Would never do business with a company that doesn't understand that doing this is a violation of law and my privacy.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lower

Resposta de Lower

Hello Patrick, Thank you for providing your feedback. We want to apologize for any unmet expectations. You had previously worked with our company in the past. We have removed you from our calling list. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at care@lower.com. Thank you - Lower.com Customer Care

Avaliado com 5 de um total de 5 estrelas

God is Good!!!

I cannot say enough good things about my experience with this lender. From start to finish, they were knowledgeable, patient, and extremely responsive. They took the time to explain all of my options and ensured I felt confident in every decision. I truly appreciate their professionalism and dedication and would absolutely work with them again. Thank you!!!

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Watch out for Nico and new disclosures

A week into the process, we receive an email that we need to sign new disclosures. No conversation or email what this is about. We log in to review the new disclosures, and in the small print, we see that Nico has included that our FICO score dropped and they need .75% point because of it. Which is ridiculous because our scores have actually gone up. After reviewing the form, he took $5,000 out of our escrow account and put it in the origination column. Then I questioned him about it and he said he didn't know anything about it. He is a liar. I told him to close the file and want the appraisal we had to pay for.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lower

Resposta de Lower

Hello Lynn, Thank you for providing your feedback. We want to apologize for any unmet expectations.
Based on your initial credit profile based on a soft pull with TransUnion, we generated intial pricing and sent you out disclosures. However, based on a tri-merge credit report, your Equifax score was 20 points lower than you TransUnion Score. Thereby effecting the pricing for your loan what was available in the market. To keep your rate and payment the same, points needed to be applied.
As far as your Prepaids and intial escrow accounts, those were updated by our operations team to reflect more accurately based on tax amounts and due dates.
We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at care@lower.com. Thank you - Lower.com Customer Care

Avaliado com 5 de um total de 5 estrelas

Couldn’t do it without them!

Mason and Sam were absolutely incredible and diligent in there efforts to push my refinance all the way to the finish line despite my current mortgage company gumming up the works as much as possible. These guys really made it happen! Couldn’t recommend them more!

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Go with Joe!

Working with Joe on our refinance was a Godsend. He was with us through every step of the process and tolerated all of or questions and concerns.

21 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing! Landon and his team made the process easy and stress free from start to finish

13 de fevereiro de 2026
Avaliação não solicitada

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