LRM Goods Avaliações 

227
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Customer service doesn’t exist unless you’re some sort of influencer!!! Been chasing my order for over a week now and got nothing back. Need the items for a holiday, asked when to expect shipping,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fabulous products, bags for every occasion. So pleased with my purchase, only wish I could afford one in each colour. Price very reasonable, quality exceptional, delivery excellent and communicatio... Ver mais

Avaliado com 5 de um total de 5 estrelas

The personal touch that the owners extend to you when you e-mail them with a query. Love the updates on Instagram and look forward to their new arrivals. Have many different bags, in different colo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos de couro

Escrito pela empresa

Personalised leather bags and accessories


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

227 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 47% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(227)

75 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

I have to say

I have to say, I’m shocked by some of the reviews here. I’m on order five totalling 10 items and I can’t fault a thing. Beautiful quality, outstanding customer service. Huge fan!

11 de janeiro de 2025
Avaliação não solicitada
logotipo da LRM Goods

Resposta da LRM Goods

Thank you so much for this lovely review.

Avaliado com 1 de um total de 5 estrelas

Customer service and wrong strap

I ordered a bag, paid for 3 days delivery, it never came, after numerous phone calls and emails and the promise of it being posted I eventually received the bag about 4 weeks later but not with the right strap, I have now emailed 5 times with no response to any of these emails, customer service is terrible!

12 de dezembro de 2024
Avaliação não solicitada
logotipo da LRM Goods

Resposta da LRM Goods

Hi Marie

We have just responded to your email around 10 minutes ago- and we have received a reply from yourself.

As agreed we will refund you for the incorrect chain that was sent, that will be processed today.

Sorry for the delay with dispatching your pre-order before Christmas, we had really long delays with our shipments but we did deliver in time for Christmas.

Many Thanks
LRM

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Hi, I just wanted to say thank you so much for adjusting my delivery to come after our holiday. The bag has arrived and it is beautiful. Thank you so much your customer service has been amazing. This is my 3rd purchase and I will definetly be coming back for more.

18 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Fabulous Ellen bag exactly as described. Arrived very quickly. I needed to contact them (on chat) regarding delivery, they were very helpful and I would not hesitate to buy from them again. Good price too .

4 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous bags & amazing customer service

I recently bought a Pippa bag which is the perfect size with gorgeous leather I did however prefer another colour I contacted LRM Rachel was unbelievably helpful couldn’t do enough and sourced the colour I wanted I also bought 2 more pippa bags I love the soft leather and gold zip and buckles looks so expensive would love a bright yellow to go with my DM ‘s

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Fleur Hip Bag of dreams

I went to their new shop and bought the lovely new the new Fleur Hip Bag in cream. It is such a great size as you can fit a lot in it but it doesn’t seem to bulky to wear. Looks great with the selection of straps I already had. The adjustable strap lengths are really handy for someone who is very tall.

16 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will be buying more bags soon!

Love the Rosie and Pippa bags I recently bought for my sister and I. The style, colours and finish are amazing. Love the personalisation of the bags too! Very happy with the service and our purchases, we will be buying more bags soon!

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my LRM bags!

I have many bags from LRM and they are all such great quality. Delivery was fast and when I had a small issue with the zip of one bag the customer service team were excellent and sorted the issue quickly.

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely quality bags

Very efficient, personal service. I have invested in many bags and finally I have found a bag from LRM that is made from the best materials, looks great and is very practical. I have 3 teenagers that don’t believe in putting anything in a bag but now they have a Pippa hip bag they take it everywhere.
I intend to invest in more LRM bags to add to my collection.Well done LRM

10 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The BEST bag

I can't say enough good things about my LRM bag—it's the perfect blend of style and functionality! The quality is top-notch, with every detail thoughtfully designed. I absolutely love mine and can't wait to purchase another!

30 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Bags and Customer Service

Ordered a bag from LRM and absolutely love it. I contacted the team as I had a couple of queries before purchasing and they were super helpful! Could not recommend this company enough!

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and products

Excellent service and products. I have been so pleased with everything, thank you LRM! Great care is taken with orders and the quality all round is impressive indeed.

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love my LRM bags

I absolutely love my LRM bags! I have three bags, a purse, and a makeup bag, and I use them all regularly. The quality is outstanding—the leather is incredibly soft, and the personalization adds such a special touch. LRM is a brand I always trust for beautiful, high-quality products that stand the test of time, and I often give them as special gifts!

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful bag

Beautiful bag, perfect cross body style in navy with my initials Plenty of room for essentials. Service was excellent.

18 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am completely the target market for…

I am completely the target market for these bags. I love the quality and that they do not have massive logos all over them which I find tacky. The designs look great, are practical and I’m often asked where my three bags are from so I absolutely steer people to the website. The personalisation is also a lovely bonus, included in the price. Looking to buy a heart shaped one for my daughters birthday. LOVE!!!!

1 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful bags

I have bought several bags from LRM.
Beautiful bags with good quality leather and perfectly described as on their website.

Fantastic service with immediate delivery, I highly recommend thus company

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The worst company

The worst company I have ever had the misfortune of dealing with. I sent back a FAULTY bag at my expense. I received a credit note code which didn't work to buy another bag. I was promised £39.99 will be refunded to me and I am now at 24 emails to company. The ladies are running this comapny into the ground item by item and losing clients left right and centre. Shameful treatment of clients and still have the nerve to ask on IG "why do you only buy bags on sale from us? " I suspect I will never be refunded. Out of pocket too for over £100.

15 de agosto de 2024
Avaliação não solicitada
logotipo da LRM Goods

Resposta da LRM Goods

Hi Agnes,

Sorry to read your very negative review. You purchased a sale item that you weren't happy with the quality, understandably we sent a credit note out to use on our website as our sale items are non-refundable. Unfortunately, after several attempts, the credit note didn't work on your end. So we suggested you purchase the item and receive a refund, which was actioned this morning. I am a little confused as to why you have left us such a negative review when we have done exactly what was asked and your replacement bag arrived yesterday. Communication has been a little slower than usual as we are a very small team and balancing summer holidays like most small businesses. I hope you are pleased with your new Phoebe Phone Bag and if you need anything else please contact us at hello@lrmgoods.co.uk

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