Paulo and the Team at Southampton, were amazing, I walked in on Friday looking awful, scalp showing, thin hair, not my best self. I walked out feeling transformed, beautiful delicately highlighted ha... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’ve been going to the Solihull branch for almost a year now and I can honestly say that the customer service is amazing. I was so anxious about starting my hair journey but all the staff immediately... Ver mais
Been coming to Lucinda Ellery Manchester for over 10 years and the service ,expertise, care professionalism is superb All the staff are so good Tracy, Tom ,Gemma who generally do my hair are just... Ver mais
LE Intralace system changed my life! Edinburgh branch people are absolutely lovely and caring! I am struggling with the cost though as it is very expensive to start with and ‘aftercare’ cost can give... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thankyou Southampton!
Ive been a client at Lucinda Ellerey for 10 years now, and used to travel to London for appointments, so I was so happy when a salon opened up in Southampton! I enjoy my visits to Southampton where the team are so welcoming and attentive, everyone makes me feel welcome and are very professional in what they do, I've never felt so relaxed and always leave the salon feeling gorgeous ! Excellent team and service.
Thank you, thank you, thank you. Southampton branch.
Massive shout out and sincere thanks to the fabulous Lettie at LucindaEllery Southampton, for a superb new parting. Despite my initial reservations, the colour is spot on, I really should just trust these fabulous professionals as they know what suits me best. A thank you to all the staff too as they make me feel at ease and so comfortable and allow me to live my life to the full.
I’ve been a client of Lucinda ellery…
I’ve been a client of Lucinda ellery for 13 years, originally using the London salon. Now been coming to Bristol since it opened.
To me as a client I find it homely, comfortable and relaxing. I find the staff very engaging and professional and they make me feel listened too and have given me so much confidence.
The team are all so kind and have made the Bristol salon a lovely place to come too where you feel empowered and uplifted. I look forward to coming to my appointments every few weeks!
Brilliant Southampton Team!
Paulo and Sylvia at the Southampton Lucinda Ellery have a brilliant team and are true professionals. They make you feel relaxed and at home and their salon is a very friendly environment. I am always so happy with my hair when I walk out and would never go anywhere else! Thank you ⭐️
Not what I expected! Salon was grubby and unhygienic.
I am so glad that I have read these reviews! The following review is my experience only of the initial consultation and quoted costs. I have been completely “taken in” by information I’ve read on the Lucinda Ellery website and watching various videos about how wonderful the results are. I visited the Bristol salon/studio for a consultation by a professional advisor, which I was expecting to be a full hour with tests done on my hair to see how strong it is, as stated on the website. I arrived early and was immediately taken to speak to a young woman who asked me a few questions about the state of my hair, and she also answered all my questions. Then after about 10 minutes she told me that she would print off the quote and terms and conditions for me to read and think about at home. During this time I realised that it was all just a formality, and very little to do with personal treatment. I asked if I could have a test done which she was happy to do. I was taken to another room like a hair salon. She left me for a moment so I was able to look around while I sat there. I was really shocked at the state of the floor…..there were clumps of hair caught in the wheels of my chair, grubby corners, bits of elastic bands on the floor and just generally messy and unhygienic. It needed a good clean and mopping!! I actually said it out loud and the woman and the girl who was doing a clients hair heard me, but she didn’t comment. I was then taken to another room which was in much the same state, untidy and grubby. The girl did the test extensions and I was escorted back to receive my quote. I actually laughed as I left…there were even some clumps of hair on the outside door mat and more elastic bands.
I was in the consultation for about 25 minutes and my impression of the place was….a second rate hairdressers with young unprofessional girls working there with very little experience of working with older women who have lost confidence. I felt old and patronised. Nothing worse than a young girl saying “ohh bless” to me. 🤐.
Needless to say I will not be returning to spend the £2095 quoted. And that’s just for the initial payment. There are lots of £110 hourly rate costs added to this during the various maintenance appointments and other costs to consider for new partings required every 6 months or less if advised of between £365 and £845
All in all I’m thinking …an extremely expensive procedure for a very second rate experience.
Really lovely experience, the right solution for me
Whilst relatively early in my LE experience (only had my system fitted last week), I wanted to say that everything so far has been wonderful. Everyone at the London branch has been so welcoming and friendly. My initial consultation with Julie and Chantelle was very clear and never felt in any way pressured or 'sales-like'. Indeed, Chantelle suggested that I opt for a smaller system initially (no side sections), as having always had very fine hair (even before losing it to frontal fibrosing alopecia) it would feel like 'too much hair' if we went for everything in one go - this gave me real confidence that they had my best interests at heart and weren't just looking to maximise spend. In response to those commenting about the cost - yes, it is expensive, but I feel that the costs are transparent, so you should have a good idea of what you're getting into.
The intralace system fitting itself was fine, all of the technicians were really lovely and clear in explaining what was happening, whilst Amanda did a great cut and styling. The colour match to my own hair was exceptionally good, so no colour-work was needed.
It did feel pretty overwhelming when the system was first fitted to suddenly have lots of hair, but don't panic! It takes a while to get used to, and after the first wash, everything calms down a bit. It will take some time and effort to get used to how to style the new hair - there's not only more of it, but it's a different texture to my own - but what a lovely challenge to have, after watching my own hair slowly disappear over a number of years.
From my own experience so far, if you have alopecia of any type, I would really recommend having a consultation with LE - you may find that it's the perfect fit for you too.
Ihave been going to the Southampton…
I have been going to the Southampton Lucinda Ellery Hair Salon for 6 months now. I had the Intralace System fitted.
My first impressions were excellent, the salon is lovely, modern and very inviting. Most importantly the staff were all so lovely, very welcoming and so kind and considerate. I was apprehensive on my first appointment but everyone was superb at putting me at my ease.
6 months on and a few appointments under my belt and I still feel very happy with the whole Lucinda Ellery experience. It’s just so fantastic to have my confidence back. Of course nothing will ever be as good as my own hair, but this offers me a great solution. I don’t have to worry about windy days and covering bald patches any more. I am very happy that I took the plunge and it has definitely been a game changer for me.
I would really recommend the Southampton Salon, it’s just fabulous. Paolo and Sylvia are wonderful, always so helpful as are every single member of staff.
Southampton salon
I was so pleased to learn that a salon had opened in Southampton and I didn’t have to travel to London to visit Lucinda Ellery. Before my system I no longer enjoyed visits to the hairdressers but now I look forward to them! Paulo and his team are lovely! They know me by name and ensure that I am very well looked after every time I go. It’s a very friendly atmosphere in the salon and they do everything they can to ensure that my hair looks it’s very best. I would highly recommend the Southampton salon.
The team in Southampton are second to…
The team in Southampton are second to none always cheerful and so so helpful with any advice it puts my mind at ease when I go to Southampton and it’s made such a difference to my life
Amazing Southampton salon 😍
I began visiting the Southampton salon just over a year ago for an intralace system. Right from the very first appointment, Paulo and his team made me feel so welcome and relaxed in the lovely salon. The salon is beautifully decorated but does not feel pretentious or stuffy and I always receive a genuine warm welcome.
Having issues with my hair has made past visits to other salons an uncomfortable and awkward experience but now I look forward to my appointments and always come away feeling pampered and with hair I never dreamt I'd have, thanks to the sensitivity and expertise of the staff.
Paulo and his team are a credit to the company and I cannot praise the Southampton salon highly enough.
Amazing team and great advise
The Southampton team were absolutely amazing, to go through a period where you are anxious about your hair loss and walking in they make you feel wonderful. Every transition through my hair loss was treated with respect and advice given to what would suit and be better for my hair. When it started to recover I was lucky to transition from the systems to extensions. Thank you Southampton
Southampton you are amazing
I have been using the Southampton salon now since 2018 when I moved down to the south coast. I now have the same incredible service but on my relative doorstep.
And get this the lady who did my first system in 2016 is now the manager there. It's a win-win for me x
An amazing team all round.
Thank you
Veronica
A year has gone by and I’m still so…happy days
A year has gone by and I’m still so happy I made the decision to go for the interlace system, I love my hair it makes me feel fantastic. I tell anyone about the system , lots of people ask me about it . The experience is enhanced by the amazing Darren and the fabulous girls . Everyone is so welcoming, I love to catch up with them all they make me laugh so much.
So if your thinking about a consultation go for it , it has changed my life.
Dt 20
I have found staff are very approachable and sensitive to how you feel having problems with hair loss. I'm about to have my system replaced and have been coming to Lucinda Ellery for 2 years now.The hair system has totally improved my confidence and I feel is natural looking. I would recommend to anyone with hair loss. Take time to think about the colour you want and what will suit you.
Southampton you are amazing!
I always love my appointments at the Lucinda Ellery Studio in Southampton – Paulo and team are just fabulous, so friendly, attentive and I always come away with a great cut that last like new until the next one. I used to be really anxious about visiting the hair dressers until I found Lucinda Ellery, now I look forward to it! Couldn’t recommend the team at Southampton enough! Thank you guys you are amazing!
Southampton branch is fantastic
Southampton branch is fantastic. Swift accurate and friendly service. They take the time to listen to what you want and use there skills to make it happen. Been going for a couple of years now and never had a negative experience. Could not recommend any stronger.
Simply the best
I have been a client of Lucinda Ellery Southampton, for the last 3 years. Today I had my normal appointment, plus a trial run for my wedding hair.
As a normal, the team are fabulous. Nothing is too much trouble, and they are genuinely miracle workers. I had lost all my confidence and a part of me when I lost my hair. The team made me feel so comfortable on my first visit, and ever since I have always left my appointment a happy customer.
Today I felt like a Princess!! with the trial run of my wedding hairstyle. The work gone into both my normal appointment and the extra styling was amazing.
The Southampton team, have truly given me a new lease of life, as they have given me my hair and confidence back. Honestly can't thank them enough. H.Matthews
I can’t thank Paolo and his Southampton…
I can’t thank Paolo and his Southampton team enough. I used to travel to a different company in London for 9 years. Due to health reasons I had to find a salon closer to home. I didn’t realise Lucinda Ellery had a Southampton salon! I wish I had known this 9 years ago!
Paolo, Sylvia and the team at Southampton have made a huge impact in my life, they are so welcoming, nothing is too much trouble. Expertise is second to none.
I have had so many compliments on my hair. I actually feel “normal” again. Regained my confidence and feel so much happier.
Having the Intralace system is worth every penny! I will be frequenting the Southampton branch of Lucinda Ellery for many years to come!
Thank you so much Paolo and team!
Sheena x
Individual and thoughtful service
I have been going to Lucinda Ellery for a couple of years now and had a new system fitted yesterday in the Edinburgh salon. The bespoke nature of the way Darren built the intralace and the colour and styling by Channon (I hope I have spelt her name right), left me feeling so good about my hair. Thank you both, and to everyone in the team who are so friendly and welcoming. Liz
Simply the Best
Paulo and his team at Southampton are EXCEPTIONAL,
I had a slight problem with my Intralace System which was corrected to my complete satisfaction…..I have been a client of Lucinda Ellery since 2017…..they are a Company dedicated to ensuring that their stylists are talented and professional……..Thank You…….
,
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








