Refund Process
Placed an order initially but had to cancel cause I realized that getting the large ZX may end up being a problem for me since website states that it's 63" total all across + the weight of the luggage that I'm not used to. Within the hour, I received the email that the tracking number has been initiated but I wanted to cancel the order. I sent an email and I chat with the chatbot from their website, but of course, that did not help me aside from sending an email. Following day, they I received an email notification saying that they initiated the refund and that I should receive it in 7-10 days but I got the refund back 4 days later.








