I ordered a couple of bags from Lulu G a few weeks ago only for them to be “lost” by EVRI (status is out for delivery and has been for a while, prior to that there was lies about an attemp... Ver mais
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Veja o que dizem as avaliações
Order number : Your order UK347796 Well I was very sceptical about using this company as I read some bad reviews but had promised my friend I would buy this for her birthday . I had read re... Ver mais
A empresa respondeu
I have several Lulu items and I absolutely love the brand. Always good quality products. I’ve never had any problems until recently and that’s through no fault of LG, and down to the courier being... Ver mais
Absolute joke! I ordered a “flurry of kisses” tote bag on 11th June. Order number UK336708 and their advert says 2-3 working days for delivery but 17 days later I am still without my order. I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them. Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style. Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Informações de contato
2,7
Ruim
401 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Contacted Lulu Customer Service to resolve a problem I had.
Contacted Lulu Customer Service to resolve a problem I had regarding a return.The help I received was excellent and resolved my issue immediately with no fuss.Thank You Lulu Guinness for delivering the standard of service we all want to receive though too often don’t.
19 de janeiro de 2022
Avaliação não solicitada
Very helpful when using chat
Very helpful when using chat. Got a quick answer to my question.
19 de janeiro de 2022
Avaliação não solicitada
Brilliant customer service
Brilliant customer service. Fabulous products and the speediest delivery ever. Lucy is a credit A++++++
18 de janeiro de 2022
Avaliação não solicitada
So helpful & efficient
So helpful & efficient. Great service
16 de janeiro de 2022
Avaliação não solicitada
Amazing customer service
Amazing customer service, very helpful and polite
16 de janeiro de 2022
Avaliação não solicitada
Amazing service
Thanks so much for a speedy resolution to my issue. Lucy was fantastic and I can’t praise the service received enough. Very much appreciated =)
15 de janeiro de 2022
Avaliação não solicitada
Prompt response
Very happy with the response from Lulu Guinness. My issue was resolved very promptly. Thank you Daniella.
9 de janeiro de 2022
Avaliação não solicitada
Excellent customer service from Lucy
Excellent customer service from Lucy. Issue sorted out very quickly. Thank you
8 de janeiro de 2022
Avaliação não solicitada
Excellent customer service
Wanted to cancel an order due to price reduction of item so emailed customer service and within the hour received an email back to say that although the order had left they had recalled it and would process a refund.
Would have no hesitation in ordering again.
Thank you lulu Guinness.
8 de janeiro de 2022
Avaliação não solicitada
Fab customer service - shout out to Lucy!
A big fan of Lulu Guinness products and even more so after today - fabulous customer service from Lucy who went above and beyond to ensure I got the bag I have had my eye on!
6 de janeiro de 2022
Avaliação não solicitada
Very quick response and resolution-…
Very quick response and resolution- very pleased.
31 de dezembro de 2021
Avaliação não solicitada
Excellent Customer Service
Excellent Timely Customer Service Thank You
31 de dezembro de 2021
Avaliação não solicitada
Quick response and very polite too.
31 de dezembro de 2021
Avaliação não solicitada
Excellent, quick, efficient and issue resolved
The customer service team were quick at responding and gave clear, consice feedback. Dates were provided for clear indication of any Christmas gift deadline if there was one. Exactly the experience you want when you have a slight issue to resolve.
23 de dezembro de 2021
Avaliação não solicitada
Made contact because of a mistake on my…
Made contact because of a mistake on my end, they responded within 1 working day and had resolved the issue, delivery arrived 2 days later. Excellent and efficient customer service.
1 de dezembro de 2021
Avaliação não solicitada
Very prompt and accurate customer…
Very prompt and accurate customer service!!
26 de novembro de 2021
Avaliação não solicitada
Fast shipping & great party bag
Fast shipping & great party bag. Perfect for upcoming christmas parties!
26 de novembro de 2021
Avaliação não solicitada
Love the red lips travel crossbody bag!
Recently ordered and took delivery of the lovely red lips travel crossbody bag. I forgot to enter the code for the 20% reduction offer. When I realised, I emailed Lulu Guinness to see if I was too late. I had an almost instant response and a very fast refund! The bag arrived incredibly quickly and I absolutely love it. Without the strap it can also become a quirky clutch bag. This is lovely addition to my collection of Lulu Guinness bags, shoes and clothes! Thank you Lulu for your super designs, and thank you to the team for being unfailingly helpful and friendly.
21 de novembro de 2021
Avaliação não solicitada
Really prompt and good customer…
Really prompt and good customer service. Really impressed with the Lulu Guinness team. Thank you. Can’t wait to receive my order now!
19 de novembro de 2021
Avaliação não solicitada
Every time i have rang to speak to them…
Every time i have rang to speak to them they have been great .Nothing is a problem
12 de novembro de 2021
Avaliação não solicitada
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