The initial customer response took 3…
The initial customer response took 3 emails before anyone responded. Then, several people emailed me regarding my issue. I was told to track my package, which never came, by going to yhe post office. Really??!! It's your responsibility to rack a package sent that never arrived. I was finally sent a replacement arriving a mo th after my initial order date. I the interim, I was being asked to complete a customer satisfaction survey with yet having receive my package.
Overall a terrible experience!!!!!
Resposta da Lumeppo
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@lumeppo.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!