LumivisageAvaliações 

39
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve been using the mask for over a year now to help with hyperpigmentation. Mostly the green light. I’ve seen majority of the sun spots fade. Had an issue with the batter pack after a year, and they... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Advertising shows people doing activities which would indicate their eyes are open…once you receive the unit and read the instructions, it tells you to keep your eyes closed. Main reason I purchased w... Ver mais

Avaliado com 4 de um total de 5 estrelas

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be par... Ver mais

Avaliado com 5 de um total de 5 estrelas

The multiple light settings really interested me in the Lumi Visage mask over any other mask. Since I have hormonal acne and am not getting any younger, I can treat both one right after another. I hav... Ver mais

Detalhes da empresa


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

39 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,0

Todas as avaliações

(39)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Poor customer service and poor battery…

I’ve been using the mask for over a year now to help with hyperpigmentation. Mostly the green light. I’ve seen majority of the sun spots fade. Had an issue with the batter pack after a year, and they sent me a new mask.

31 de março de 2026
Avaliação não solicitada
logotipo da Lumivisage

Resposta da Lumivisage

Dear Jessica,

We sincerely apologize for the delay in responding to your emails and for the inconvenience this has caused. We completely understand your frustration, and we truly appreciate your patience while we worked on resolving this issue.

We have shipped your replacement Lumi Visage mask with express shipping so it reaches you as quickly as possible. You will receive it very soon, and we hope it meets your expectations.

At Lumi Visage, we always strive to provide the best support and experience for our customers, and we are very sorry that we fell short in this situation. Your feedback is important to us, and we have shared your experience with our team to ensure better communication and faster response times moving forward.

We would appreciate it if you replied to our email so we can assist you further.

Best regards,
Lumi Visage team

Avaliado com 1 de um total de 5 estrelas

Advertising shows people doing…

Advertising shows people doing activities which would indicate their eyes are open…once you receive the unit and read the instructions, it tells you to keep your eyes closed. Main reason I purchased was for the eye protection and not having to close my eyes. Have asked for permission to return and have not heard back.

9 de fevereiro de 2026
Avaliado com 4 de um total de 5 estrelas

Was honestly a bit skeptical when I…

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be part of the process, as the mask helps unclog pores. Now that I’ve stuck with it, I’m seeing a real improvement in my rosacea and even some subtle differences in the fine lines on my face. My skin feels healthier overall.

One thing I do wish it had, though, is a mouth hole, because it can get quite hot inside the mask. But overall, I’m really happy with the results and look forward to continuing my journey with it.

1 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best LED red light mask

Best LED red light mask! I was searching one that had the right strong frequencies and good enough for daily use and this Lumi has been amazing so far! I even got my mom one for Christmas and she loved it too. Very easy to use and effective with consistency. Highly recommend!

6 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lumivisage Fantastic quality

Lumivisage Fantastic quality — my skin looks clearer and feels smoother, and the red light feature genuinely makes a difference. Definitely something I’d recommend.

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased for rosacea

I am very happy with my purchase. First, I received the product so quickly, two days before I expected. This gave me enough time for a few treatments before I had to be gone for a week. The information states to use it for several weeks to see results, but I felt my rosacea calmed down after three sessions. It is very easy to use and comes with good instructions, but if you have questions, their customer service is excellent. I emailed them with a clarifying question and they responded the next day with helpful information. I feel I received a quality product at a great price.

25 de setembro de 2025
Avaliado com 1 de um total de 5 estrelas

Unreliable product and customer service

This note is in response to the comments provided by Lumi to my earlier 1 star.
This company has lied in their reply. They did. It offer to call to assist with the charging of the remote. They provided written instructions which were followed. The product is not reliable. I also did not refuse a phone call which was to discuss reimbursement of postage and duty as I’m in Canada I was unable to speak to them and request communication via email as I was travelling to Europe different time zone. They said they would refund the product cost and now they are rescinding even though the faulty product was retuned via ups exactly as a received. Do not buy from this company. They do not stand by their refund policy. This company is not trust worthy.

22 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I had high hopes with this product…

I had high hopes with this product after reading the reviews.first order the remote would not maintain a charge, therefore I requested another one. The company requested I pay for postage to return the product. I did receive a second order which I appreciated. However the remote was broken, same problem. I will be returning it again I require to pay for postage without reimbursement. In the end I’m out of money for postage and duty as I’m in Canada. I have no product that I paid for. Lesson, by Canadian.

11 de setembro de 2025
Avaliação não solicitada
logotipo da Lumivisage

Resposta da Lumivisage

Hello Simone,

We are sorry to hear about your experience. We completely understand how disappointing it must feel when things don’t work as expected. Please note that we never want any of our customers to feel like they’ve been left without support.

When an issue with the remote was reported, we immediately shipped out a replacement mask to resolve the first issue, and since then, our team has been actively following up to make sure everything works properly to ensure your satisfaction. We’ve reached out several times to guide you through the way of charging the mask and the remote, as in many cases it’s simply a setup step rather than a fault.

We’ve also been trying to schedule a call so we can walk you through the process directly, but unfortunately, we haven’t been able to connect yet.

Regarding the return postage, international orders (such as to Canada) do involve shipping costs, but we absolutely don’t want you to feel out of pocket or unsupported.

To make things easier, we’re trying to schedule a call with you to address the situation. We’d greatly appreciate it if you could kindly reply to our email with a suitable time for the call.

Your trust means a lot to us, and we’d love the chance to turn this experience into a positive one.

Best regards,
The Lumi Visage Team

Avaliado com 5 de um total de 5 estrelas

Great experience from the start

The delivery came on time. The instructions were clear and easy to follow before using. The Mask is comfortable and efficient. I like that the voice calls out the time remaining and the Mask has eye shields that won't allow it to start unless your eyes are closed. It been just three days but I feel a slight difference in my complexion already. So far so good!

31 de julho de 2025
Avaliado com 4 de um total de 5 estrelas

I’m using the LumiVisage led mask for a…

I’m using the LumiVisage led mask for a few months now and I definitely see improvement in my skin. My face looks more even and my acne prone skin is about to fade! The only thing is lacking for me is the straps, I can’t tight them enough to allow me to be mobile.
Besides that I am very pleased with the mask and happy with the purchase❣️👌🏽

31 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

My first try had a little glitch with the charger, so they sent out another one pronto! I've used it twice, looking forward to seeing the results!
Thanks!!

2 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

Superior Customer Service

I had a defective mask that wouldn’t keep a charge and customer service handled it properly and shipped another out immediately.

Kind. Courteous. Prompt resolution. I can’t wait to try the mask. I’ll update the review once I’m able to try it for a few weeks! 😊

8 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Dosent work out of the box.

Dosent work out of the box.

Update the nice people at lumivisage sent out a new mask works great. Thank you for making this right. I look forward to seeing how the mask helps my skin.

6 de maio de 2025
logotipo da Lumivisage

Resposta da Lumivisage

Hi Carl,

We’re very sorry to hear that your mask isn’t working as expected. Your experience matters to us, and we’re here to help.

In some cases, the mask simply needs to be fully charged before the first use — but if that’s not the issue, we’re more than happy to make it right. LumiVisage is proud to be the only LED face mask brand offering a 5-year warranty on manufacturing defects and a 120-day money-back guarantee on results.

You’re fully covered, and we’re ready to provide a free replacement or a full refund, whichever you prefer.

We also want to note that we hadn’t received any direct email or phone communication from you about this issue — if we had, we would’ve resolved it for you the same day. That said, we’ll be reaching out today by phone and email to assist you right away.

Thank you for bringing this to our attention — we’re committed to delivering the best customer experience in the industry and look forward to resolving this for you quickly.

Best regards,
The LumiVisage Team

Avaliado com 5 de um total de 5 estrelas

Beautiful packaging

Beautiful packaging! Hope it works wonders on this 62 year old skin!!

5 de maio de 2025
logotipo da Lumivisage

Resposta da Lumivisage

Hi Holly! 😊
We’re so happy you loved the packaging—it means a lot to us! And we’re cheering your skin on every step of the way! At 62, you deserve to feel radiant and confident, and we truly hope the results wow you. Please keep us posted—we’d love to hear how it goes 💖✨

Avaliado com 3 de um total de 5 estrelas

The directions are lacking information

The directions are lacking information. No information about how often to use the optional lights.

28 de março de 2025
logotipo da Lumivisage

Resposta da Lumivisage

Hi Christy,

Thank you for your feedback,
We do include usage instructions in the manual that comes with your order as well as on our website. However, after seeing your review, we realized we could do better.

We’ve now updated our process to include a more detailed email with clear instructions for each optional light—what it targets, how to use it, and for how long. This email is sent automatically as soon as your order ships.

We truly appreciate your input, as it helps us improve the experience for all our customers. If you ever have any questions or need support, please don’t hesitate to reach out—we’re always here to help.

Warm regards,
The LumiVisage Team

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