Luna Lash London Ltd Avaliações 

65
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I still do not have my order despite contacting Luna 3 times & being told that it was coming. I will never buy anything again from this company & will be making sure I tell everyone I can to avoid usi... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Great Product especially if your looking for a cheaper alternative to individuals lashes. Didn't give full stars because not 100% sure about the glue and I've reapplied 2 sections already. That being... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered glue on the 27th June, it is currently the 20th July and it has still not arrived so I've had to shop with another semi perm lash brand.

Avaliado com 5 de um total de 5 estrelas

Absolutely stunning lash products that come with ultra volume mink individuals. These lashes are revolutionary & I have found that I will be only using them for future lash extension purposes! The p... Ver mais

Detalhes da empresa

  1. Fornecedor de Produtos de Beleza
  2. também em
  3. Fábrica de Cosméticos
  4. Serviço de Comércio Eletrônico

Escrito pela empresa

At Luna Lash, we embrace self-sufficiency. We’re a team of experts who believe in sharing our skills to empower others. We want our customers to achieve the look they want by their own hand, so they can always feel their best – inside and out. We’ve spent a long time carefully building our brand before launching ourselves upon the world. We’ve researched the latest in lash technology, sourced the finest materials available, and curated a range of the classiest styles out there. We provide the tools for a fully independent beauty routine because self-sufficiency is power.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

65 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(65)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely great lashes always getting…

Absolutely great lashes always getting compliments I’ve been using them since the company started have never had any issue there easy to use and last for at least 10 days if applied properly. great tutorial videos on site and great support if needed I would definitely recommend them and do so whenever I’m asked.

23 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No Delivery despite chasing

I still do not have my order despite contacting Luna 3 times & being told that it was coming. I will never buy anything again from this company & will be making sure I tell everyone I can to avoid using them

17 de dezembro de 2024
logotipo da Luna Lash London Ltd

Resposta da Luna Lash London Ltd

Hi Jo we will email you your tracking code, we have had multiple issues this year affecting us which was out of our control, the last one being that our system was hacked. I can assure you that although late your order was sent out. We are sincerely sorry about this and hope that the New Year will be a more positive one for us.


Kind regards
Andy @ Luna Lash

Avaliado com 1 de um total de 5 estrelas

Order missing with no response

I repeatedly contacted Luna Lash to say I never received my order and I received no acknowledgement or response

10 de dezembro de 2024
logotipo da Luna Lash London Ltd

Resposta da Luna Lash London Ltd

Hi Kate can you please confirm whether you received your refund? We are sincerely sorry for this as explained in the email our system got hacked and unfortunately the system was ticked to allow orders for out of stock items. I believe this has subsequently been rectified. Please do accept our sincere apologies.

Kind regards
Andy @ Luna Lash

Avaliado com 1 de um total de 5 estrelas

Hi i have placed an order 27th of aug…

Hi i have placed an order 27th of aug while i was abroad so when i come London i can pick it up, i still dont have my order and i will be leaving soon i wanted them for an event as i love this brand and i always order of you guys im quite disappointed to be honest, ive emailed around 4 times and no one got back to me. I do need to know whats going on and when i will receive them just so i can buy from else where if i dont get them by end of this week. Please do let me know i really want them for this coming up event. Thanks for your help
Order number 2175
07956346907
115 lewis gardens
Stampford hill
N16 5pj

20 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

Best DIY Lashes on the market x

No other cluster lash company like Luna Lash. Truly the Best! Last for over a week, kind to your own lashes & great quality! So many amazing styles to choose from & the starter kit is just what you need! If you haven’t already started using Luna Lash, what are you waiting for?!! Thank You xx

10 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

Delayed order

Ordered glue on the 27th June, it is currently the 20th July and it has still not arrived so I've had to shop with another semi perm lash brand.

27 de junho de 2023
Avaliado com 3 de um total de 5 estrelas

Cheaper Quality Alternative to individuals

Great Product especially if your looking for a cheaper alternative to individuals lashes. Didn't give full stars because not 100% sure about the glue and I've reapplied 2 sections already. That being said I will probably stick with these and get individuals on special occasions.

7 de janeiro de 2023
Avaliado com 5 de um total de 5 estrelas

Brilliant customer service team

By far the best customer service experience, I have ever received. I ordered the starter kit, when it came it was missing the eyelashes, I used the messenger chat on their website and they replied straight away and were very apologetic, they sorted out next day delivery for the eyelashes and refunded part of my order due to the inconvenience, the team are brilliant! I normally get individual eyelashes and thought I’d give luna lash a go, Eyelashes look fab on doesn’t feel like I have anything there and received loads of compliments. Thank you so much will deffo be using Luna Lash from now on xx

17 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Absolutely stunning lash products that…

Absolutely stunning lash products that come with ultra volume mink individuals. These lashes are revolutionary & I have found that I will be only using them for future lash extension purposes!
The packaging is quality prestige as it comes boxed with a gift. I will be re-using these lashes after soaking them in water to remove residue.

15 de outubro de 2022
Avaliação não solicitada

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