Incredible service and quality! Ive been looking for a quality trackie set for ages and was referred by my trainer to Luther. Absolutely in love! Cant wait to get a different colour. Paying for the... Ver mais
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Veja o que dizem as avaliações
Disappointing 2026 winter sale - won’t be purchasing anything from here anymore. I paid $69.99 for my trackies and hoodie last year and yet they’re now on sale for $79.99…? Make it make sense. The mar... Ver mais
A empresa respondeu
Purchased a hoodie and pant set. When completing my purchase I accidentally put my old address, contacted via email asking to change my address to current address. Lucy replied very quickly and change... Ver mais
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I ordered the grey tracksuit for my teenage son, and he loves mooching around the house in it. He says that it feels really soft and comfortable to wear. I was also impressed with the polite service... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.
Informações de contato
VIC, 3000, Melbourne, Austrália
- -
- customerservice@luthermelbourne.com
- luthermelbourne.com
Pede aos clientes que avaliem
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Respondeu a 41% das avaliações negativas
Normalmente responde dentro de 1 semana
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Great customer service and quick…
Great customer service and quick response time to my questions. Thanks for your help guys.
Incredible quality
Easy to shop and order, came within a few days. Amazing quality and fit. Best streetwear I’ve ever come across.
Trendy street/lounge wear at affordable prices
Good quality and trendy street wear at affordable prices; items as described.
SO COMFY and amazing quality
SO COMFY and amazing quality. Great service and fast delivery
First Class Service
I really can only comment on the ordering and delivery process as the pants I purchased were for a birthday present and the birthday isn’t for another 9 days.
Ordering was effortless and it only took 2 days for delivery. Very impressive!
Great customer service and quality
It was easy to get exchange an item and was complete in no time. The fit and quality of the trackies are also amazing and definitely will buy more colours.
That sh*t was fire 🔥🔥
Have not received a tracking number and…
Have not received a tracking number and items
Good quality Hoodie lowkey
Good quality Hoodie lowkey, thought i would get scammed or someshit from the previous reviews but I got it in like under a week probably cause I'm from Aus.
Overall good hoodie
Just received my trackies for running…
Just received my trackies for running and they fit perfectly. Only 3 days to get to me in Bright Vic so impressive delivery time. Will definitely be back.
Customer service is awful
I ordered a pair of trackies for my boyfriend for Christmas however they were a size too small. I got in contact with Lucy and she said if we returned them it would be ok and they could send me a store credit to repurchase in the right size. After I sent them back I emailed again asking if they had been received, which they had however Lucy said there was a visible stain on the pants therefore she would not be able to exchange them but could give me a refund. This is all very odd to me as they were only taken out of the package and tried on once and there was no way a stain could’ve gotten on them in that 2 minute period. After requesting a refund and sending 3 more emails following up, I have been completely ghosted. They now have my money and the tracksuit pants. Horrible.
Great quality but did buy express…
Great quality but did buy express shipping and got it a week 8 days later
If I could rate this lower than 1 star…
If I could rate this lower than 1 star I would. Poor customer after they sent a parcel to the wrong address, their fault as we have screenshots showing PayPal transactions. It’s their issue and they don’t want to know.
If you value your money don’t bother you’ll lose it.
They are unresponsive and won’t admit they are at fault.
The quality is great and it’s true to…
The quality is great and it’s true to size the joggers are perfect and the bagginess is honestly great so don’t size up because it’s not needed at all.I got both grey and black and it’s simply incredible I would 100% recommend these.The jeans are incredible too slightly too big so I would size down but the quality and look is beautiful I would recommend this and the shipping only took 1 week with great communication by the brand.
had a great experience with my order
had a great experience with my order. I ordered express and it came in 4 days interstate (to NSW) quality of these clothes is immaculate super comfortable and super warm. I ordered a S and 30’ in the hoodie and trackies and it’s definitely baggy so i don’t recommend sizing up just get your regular size.
Terrible customer service team &…
Terrible customer service team & unresponsive communication. I initially requested an exchange for my order in which the team member Lucy responded very promptly and quick, no issues or anything. I however later emailed Lucy back on 12/11 to change it into a RETURN and shipped the items back.
Once they received the items, Lucy just replied back to my “RETURN” email saying they have received the ones I sent and have shipped out the new sizes on 19/11.
I then immediately told her that I already said I wanted a return instead of an exchange, and under their policy, my items are eligible as it was still within 14 days of the day I received the items (this was a pre-order). I didn’t receive any replies from then I started emailing the sales email & the customer service email etc. any emails i could find yet still no responses. There have been 5 emails sent to them so far.
Not to mention, when I placed the pre-order back in October 7, there was a MONTH delay until the items were shipped out.
Overall, TERRIBLE SERVICE AND OVERPRICED QUALITY.
Comfy hoodie and elite customer service
Great experience. Bought a hoodie but had to return it in exchange for a different colour. Return was simple, and the supplier was responsive and helpful. Oh and the hoodie is super comfy. 100% recommend.
These sweatpants are the best…
They came super quick 5 stars I’m happy with my purchase These sweatpants are the best sweatpants I’ve ever own there perfect not to warm and not to cold just right in the middle thanks Lachy for making these there just the perfect track pants for cozy weather and cold days now I got to get the hoodie
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