From start to finish, absolutely seem less. Smooth application and amazing customer service. Very highly recommended and will try to get my wife a car also. So nice to find a company that want to help... Ver mais
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Veja o que dizem as avaliações
Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... Ver mais
A empresa respondeu
Great finance company, i love the car, its realy exactly what i wanted for my family. I commend Luv Car patient with me, but finally i have the car i wanted through LuvCar.
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Escrito pela empresa
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Informações de contato
The Blue Tower, MediaCityUK, M50 2ST , Salford, Reino Unido
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very pleasant staff and gets work done…
Very pleasant staff and gets work done very quickly and professionally.
Even though I didn't like 2 or 3 cars you would come back with another 1 and never give up 10 stars
23 de setembro de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Peter, thank you for your positive feedback. We are happy to hear that you had a good experience with our staff. We wish you all the best with your new car!
Polite staff non pushy but happy to…
Polite staff non pushy but happy to help always. A rapid and painless experience.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi John, thank you for your positive feedback. We are happy to hear that you had a good experience with our staff. We wish you all the best with your new car!
Luvcarloans are good and got me a nice…
Luvcarloans are good and got me a nice car,,, there homework on where they get it from could do with upgrading. I ended up with a missold car that went back after months of stress. They mean well though and did talk to me on the phone alot to try and sort things out and I had emails back and for also. I was new to it all and if I was to get an other car in future I would do my own homework so this didn't happen again. I thank everyone for their time
30 de dezembro de 2025
Resposta da Luv Cars
Hi, thank you for taking the time to share your feedback.
We’re truly sorry to hear that you feel our research is not up to par. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so
we can assist you directly.
Customerserice@luv-group.co.uk
Thank you again for bringing this to our attention.
Very good staff
All staff made the whole experience easier and smooth no worries with it all.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Mohamed, thank you for your positive feedback. We are happy to hear that you had a good experience with our staff. We wish you all the best with your new car!
From start to finish on the finance…
From start to finish on the finance sourcing the vehicle LUV cars where exceptional.
Everything was very quick and easy.
If you are looking for a car without the hassle I recommend them
11 de setembro de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Billy, thank you for your positive feedback. We are happy to hear that you found the experience quick and easy. Enjoy your new vehicle!
Great service from start to finish
Great service from start to finish. Everything was so smooth and everything was explained clearly. Will definitely be back
19 de setembro de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Robin, thank you for your positive feedback. We are happy to hear that you felt everything was explained to you clearly. We wish you all the best with your new car!
Keeping me in touch with all the…
Keeping me in touch with all the necessary things.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi, thank you for your positive feedback. We wish you all the best with your new car!
Borderline Harrassment
Did an online quote, apparently I've been "approved" for finance. Then follows countless calls per day from different 0161 numbers.
I eventually answered and explained that I was working and could they call back - "it only takes 2 minutes to speak to our expert who can then help you search for cars", said again that I'm working and I can't do it now, "we just need to speak to you now via our expert who can search for a car for you", explained again that I was working and I can't be discussing it.
I asked if they could text, email, or give me the figure I was "approved" for, told no unless I speak to an 'expert'.
Avoid - won't tell you how much you can get finance for and just spam you silly.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Tony, thank you for taking the time to share your feedback.
We’re truly sorry to hear about unwanted contact that you have received. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
Great service
Great service, definitely recommend, thank you for a beautiful stress free service, very happy
17 de julho de 2026
Resposta da Luv Cars
Hi Jo, thank you for your positive feedback. We are happy to hear that you found this process stress free and truly appreciate your recommendation. We wish you all the best with your new car!
Absolutely hounded
Made the mistake of going through to Luv Cars when weighing up finance deals for a new car, all I wanted was a rate indication through Experian and I’ve had 18 calls since Monday, asked to be removed from their system earlier and still had a further two missed calls.
31 de julho de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Iain, thank you for taking the time to share your feedback.
We’re truly sorry to hear about unwanted contact that you have received. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
I used Luv Cars and what i love is they…
I used Luv Cars and what i love is they take the hassle out of everything. They do all the leg work. All they need you to do is prepare to drive away in a new car. Special mention to AHAD who was diligent and strong in his work ethic
28 de julho de 2026
Resposta da Luv Cars
Thank you for the positive feedback for Ahad, we are happy to hear that he was able to make this a great experience. We understand how stressful this process can be and are thrilled to hear that we were able to take the hassle out of everything for you. We hope you consider us again should you need a new car in the future!
The help with Scott guiding me through…
The help with Scott guiding me through from begging to final stage guiding me through it all and answering my daft question was superb I forget who I dealt with last but she was so friendly and made sure I was happy with everything from service to the ownership if the car
30 de julho de 2026
Resposta da Luv Cars
Hi Kenneth, thank you for the positive feedback for Scott, we are delighted to hear that he was able to assist with your car buying journey from start to finish; this is exactly the level of service that we strive to achieve. We wish you all the best with your new car.
The process was very quick and thanks…
The process was very quick and thanks to scott for his customer relation ,excellent job
29 de julho de 2026
Resposta da Luv Cars
Hi Kebba, thank you for the positive feedback. We are glad to hear that the process was quick and we are delighted to hear that Scott did an excellent job in helping your car buying process. We wish you all the best with your new car!
My experience at Luv Cars was really…
My experience at Luv Cars was really good . Thinking about finance is always a scary feeling especially when it’s your first time, looking about it. The staff at Luv cars made it easy to choose a vehicle and the entire process was smooth. They were also quick in responding and they tries their best to match you with the vehicle you like with a payment you can afford. Thanks to , Caleb for walking me through the entire process, Reece, Louise and Charlotte for assisting me through to the end. It was indeed a good experience for me.
24 de julho de 2026
Resposta da Luv Cars
Hi Renaye, thank you for taking the time to leave such positive feedback for our team. We understand how worrying it can be to look for a car for the first time and are happy to hear that our team have been able to make this process as easy as possible. We would like to wish you all the best with your new car!
Excellent Customer service
This was my first ever experience with LuvCars and I'm really impressed with how smooth the whole process has been from the very helpfull Kyle searching for the cars I was interested in to securing the funds and finally concluding my purchase. Thanks LuvCars Kyle you're a 🌟 😊
28 de julho de 2026
Resposta da Luv Cars
Hi Steve, thanks for the positive review! We are glad to know that Kyle has been able to assist with your car buying process. We will make sure to pass on this feedback! We wish you well with your new car and hope that you think of us should you need a new car in the future!
Staff at platinum car sales 👍 had to…
Staff at platinum car sales 👍 had to keep sending pics of license with car outside platinum car sales 😤
28 de julho de 2026
Resposta da Luv Cars
Hi Michael, thank you for the feedback. We are glad that everything was easy to arrange and that our team were able to help throughout!
I have contacted your team several…
I have contacted your team several times. Every time I call, I am told that someone will call me back later, but I never receive a callback.” “If you are unable or unwilling to offer finance to customers with bad credit, it would be much more professional to say so clearly from the beginning, rather than keeping people waiting. It wastes people’s time and creates false hope.” “I would appreciate an honest and clear response rather than being told to wait for a callback that never comes. Thank you
27 de julho de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Forhad, thank you for taking the time to share your feedback. We’re truly sorry to hear about your lack of contact from our team. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so we can assist you directly. Customerserice@luv-group.co.uk Thank you again for bringing this to our attention.
Excellent service
23 de julho de 2026
Avaliação não solicitada
Resposta da Luv Cars
Hi Ryan, we appreciate your positive feedback! We are glad to know that you were happy with our service, this is exactly the level of service that we strive to achieve.
Professional and organised
They were very professional, helpful and ensured the process was clear. The communication was great and the agent Caleb I dealt was amazing in how he approached everything
23 de julho de 2026
Resposta da Luv Cars
Hi Mrs Foster, thank you for the positive review for Cale, we are delighted to hear that he ensured your car buying process was clear and was able to help throughout! We wish you all the best with your new car.
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