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Veja o que dizem as avaliações
Item arrived damaged couldn't be used . Behind with delivery date aswell and poor customer service had taken photos if the item damaged with the box it came in and your receipt for proof the item was... Ver mais
A empresa respondeu
Customer service nonexistent. I’ve sent 5 emails asking for returns address something so simple but yet to get a response. I can’t find phone number on the website. I would of left 5 star review if it... Ver mais
A empresa respondeu
I ordered 2 pairs for £30ish in march and it didn’t arrive then I complained that nothing had arrived all of a sudden one pair arrived cheap looking silver earrings! I complained again now I’ve to sen... Ver mais
Detalhes da empresa
Sobre Luvero
Escrito pela empresa
PROVOKE YOUR SENSES
Explore your fantasies and redefine the meaning of pleasure with sex toys, lingerie and bondage. With thousands of treats ready and waiting to play, discover pleasure-promising lines for all tastes, kinks and preferences at https://luvero.co.uk
About Luvero
Information written by the company
About Luvero
Luvero is an adult retailer founded back in 2019 straight out of the founders home office in North Wales. Today, we are now are proud to make a fun, fulfilling sex life available to everyone. We ship orders in discreet, boring brown boxes direct from our warehouses in the UK, straight to your door. We’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and many leading adult brands including Lelo, Jimmy Jane and Fleshlight. Our range of strokers and masturbators for him has made us a leader in men’s pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too. Luvero is now the best place to buy sex toys online Cheap and luxury sex toys available online with fast delivery and backed by 12 months guarantee and excellent customer service is exactly our ethos. Our sex toy selection has also grown in leaps and bounds since we began all those years ago. We’re always adding brand new toys and essentials, and our excellent relationships with local and international brands mean that you can usually find sex toys and products right here before they’re released anywhere else. We’ve also struck up exclusive deals with luxury brands, giving our customers first access to fantastic new sex toys at incredible prices. You’ll find favourites like Doc Johnson, Big Teas Toys, Colt, Rocks Off, Tenga and more. Luvero is always evolving Our brand new sex toys celebrate advances in modern technology while our passionate team has grown. Our growth means that we can stock even more toys and brands at even better prices for even faster delivery, and we’re aiming to enhance our product selection and customer service, even more, every year. What makes Luvero different?- We stock over 6000 products from brands across the world.
- Fair and consistent pricing, no flash sales, every week!
- Forces, NHS and Student discount.
- We deliver to customers 7 days a week worldwide.
- We have a 30 day returns policy and a 1 year product guarantee.
- Flexible payment options including buy now pay later options from Clearpay, Klarna and PayPal Credit.
- All our parcels are tracked as standard, and if you place an order before 2pm it’ll be dispatched the same day.
- We offer free delivery on all orders to mainland UK addresses.
- Our team are on hand to help, no matter how small the query almost 24/7, contact us via the website or social media.
- Don’t just take our word for it, our customers rate us excellent, find us on Trustpilot.
Informações de contato
Unit 10 Edison Court Ellice Way, Wrexham Technology Park, LL13 7YT, Wrexham Technology Park, Reino Unido
- 03301334346
- customercare@luvero.co.uk
- luvero.co.uk
1,8
Ruim
65 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awful service.
Awful service.
No response form customer service and refunds aren’t given even though they had confirmed the order had been cancelled!!!
3 de outubro de 2022
Resposta da Luvero
Hi Lauren,
As discussed via email, we had refunded immediately but there was an issue with PayPal, you reached out to them and they sorted it.
You've tried to remove this review but can't find the option to do so.
Glad we could get things sorted for you.
Regards
Adam
I have not received the product
I have not received the product! the product was not delivered to my house! the product did not reach me!
7 de outubro de 2022
Resposta da Luvero
Hi Lorena,
As discussed via email we have delivered your order to the address you submitted with the order. You have since advised us the address was incorrect, unfortunately there is nothing we can do about that and we have advised you to contact the original address to ask for your delivery.
Many thanks
Adam
Resposta da Luvero
Thanks for the review George, we appreciate it!
The doxy wand is the best toy I have…
The doxy wand is the best toy I have ever bought
5 de setembro de 2022
Resposta da Luvero
Thanks for the review Rosemary, we appreciate it!
Horrible service
Horrible service, received broken item, sent it back, no refund, no replies. Been emailing customer service for a few months now, no response.
2 de setembro de 2022
Resposta da Luvero
Hello Eva,
We have not recieved any response from you to our emails dated 28th July, 1st August, 3rd August and 4th September. We asked you to confirm the fault because we had inserted batteries and the toy worked fine. If we do not hear from you by 20th October we will destroy the product.
Please check your spam folder for our emails.
Many thanks
Adam
VERY QUICK DELIVERY VERY CHEAP PRICES…
VERY QUICK DELIVERY VERY CHEAP PRICES GREAT PRODUCTS AND A VERY GOOD CUSTOMER SERVICE
30 de julho de 2022
Resposta da Luvero
Thanks for the review Peter, we appreciate it!
Customer service nonexistent
Customer service nonexistent. I’ve sent 5 emails asking for returns address something so simple but yet to get a response. I can’t find phone number on the website. I would of left 5 star review if it wasn’t for this case as everything else was all good.
29 de junho de 2022
Resposta da Luvero
Thanks for the review Matt, we appreciate it and we are glad you found the returns form in the end and were able to return your items for a refund.
Amazing products fast discreet delivery
17 de junho de 2022
Resposta da Luvero
Thanks for the review Lee, we appreciate it!
Resposta da Luvero
Thanks for the review Cinthia, we appreciate it!
Great product and service excellent
27 de maio de 2022
Resposta da Luvero
Thanks for the review David, we appreciate it!
Both rings were too small to get on :-(
Both rings were too small to get on :-(
I have been asked if I could edit my review as Adam was sure they didn't deserve a negative review, unfortunately it won't allow me to give zero stars!!
9 de maio de 2022
Resposta da Luvero
Hi Steve,
Thanks for your review, I’m sorry to hear your rings didn’t fit. Did you check the sizing of the product before ordering? Next time we would recommend you measure and compare the sizes before ordering, we're not sure we deserve the negative service review, unfortunately we can’t offer a return for hygiene reasons but we hope you find the right size in the future.
Please think what your unfair review can do to small businesses relying on reviews for the right reasons.
Thanks
Adam
Can't see how they could have done it any better
They cancelled my order when I realised I placed a wrong one, and they returned the money immediately.
The corect order was also delivered almost overnight. I will order from them again with joy, and confidence.
3 de março de 2022
Resposta da Luvero
Thanks for the review B, we appreciate it!
Good Service
17 de fevereiro de 2022
Resposta da Luvero
Thanks for the review Richard, we appreciate it!
I did nit receive my delivery but still…
I did nit receive my delivery but still had to pay no way of saying and now losing out on money
17 de fevereiro de 2022
Resposta da Luvero
Hi Gav, we can see your order was delivered and signed for on 03/02/2022. You can track your order and review the signature in your online account.
Thanks
Adam
Great wee shaver
Great wee shaver, this is my second one, I love it so was delighted when I managed to find it on here again
1 de fevereiro de 2022
Resposta da Luvero
Thanks for the review Janis, we appreciate it!
Item arrived damaged couldn't be used …
Item arrived damaged couldn't be used . Behind with delivery date aswell and poor customer service had taken photos if the item damaged with the box it came in and your receipt for proof the item was from you. and proof the item was damaged . If you want better customer service shop else where
9 de janeiro de 2022
Resposta da Luvero
Hi Scott,
I'm sorry you received a defective product, unfortunately a small percentage of defective products do slip through the nets and we report all such products to our suppliers.
For the record, we have offered to refund or replace your product as long as you follow our returns policy. Unfortunately you've thrown the item away before reviewing our policy or contacting us so we're unable to support your return.
We understand this has frustrated you and we're saddened to read your emails threatening us with a negative review if we didn't refund you without returning the item.
As we stated via email we cannot simply offer a refund because you've said it's damaged without physical proof it actually was.
I hope you understand this is fair.
If you do happen to come across the defective item, our product guarantee covers you for 12 months, feel free to raise the return and we'll happily exchange or refund - depending on the timeframe.
All the best
Resposta da Luvero
Thanks for the review Sheena, we appreciate it! Remember to check the sizes on our product pages to give you an indication of the size.
Resposta da Luvero
Thanks for the review Robbie, we appreciate it!
I still haven’t received my package…
I still haven’t received my package that I ordered nearly 2 weeks ago, please can you look into this.
13 de dezembro de 2021
Resposta da Luvero
Hi Claire,
As discussed via email, the separate delivery address you entered was incorrect and Hermes did try to contact you. We have since refunded you and are awaiting Hermes to return the order to us.
All the best
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