Placed an order that was cancelled 8 days later due to a confirmation process that wasn't explained on the website or order email confirmation. But will give 5 stars for the specific customer servi... Ver mais
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Veja o que dizem as avaliações
Great selection, awesome Black Friday sale, surprised by little extra goodies in my shipment, and timely shipping! I would definitely shop here again and recommend it to friends!! Only thing is could... Ver mais
A empresa respondeu
Luvoqa has an awesome, curated collection of body-safe sex toys and accessories. I appreciate their gender-neutral and inclusive marketing. And they have free shipping! (I got my packages within a w... Ver mais
A empresa respondeu
We got our product earlier than expected, and it was in perfect condition. The price was comparable, if not a little lower, than other sites we checked. The only reason I’m not giving 5 stars is becau... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
LUVOQA enhances everybody's pleasure through body safe sex toys. We curate the best items from premium brands, so you can shop assured that you are choosing from well-reviewed, award-winning, and only body safe products.
Informações de contato
New York, Estados Unidos
- (646) 450-2788
- customerservice@luvoqa.com
- luvoqa.com
Order issue, but good customer service in the end
Placed an order that was cancelled 8 days later due to a confirmation process that wasn't explained on the website or order email confirmation.
But will give 5 stars for the specific customer service in responding to the issue. Although it took extra time and steps, the problem is being resolved. Will update again when all goes through with placing my order again.
Update: Order was placed, shipped & received promptly without further issue
5 de dezembro de 2020
Avaliação não solicitada
Resposta de LUVOQA
We're glad that we were able to remedy this experience for you. Our customer service team is always there to provide support, and never hesitate to reach out! We look forward to helping you with your next purchase.
Some much needed entertainment
Ordered something fun for me and my husband since we're all at home 24/7 with coronavirus. reached out to customer service about something and they were so nice and helpful! Will def be buying from here again!!
29 de julho de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your kind words. Let us know if we can be of any help with your next purchase.
Quick shipping of a great product
The product was shipped fast and was definitely with the price. I would definitely do business with them again.
4 de março de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We're glad you liked the item and that it reached you quickly. Let us know if we can be of any help with your next purchase.
Wife loved it
22 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business and we're glad she loved it. Let us know if we can be of any help with your next purchase.
Easy and convenient
Easy and convenient, discreet, will use again.
22 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business. Let us know if we can be of any help with your next purchase.
The product arrived sooner than…
The product arrived sooner than expected!! Will definitely order from you again!!! Thanks.
21 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business and we're glad your order arrived sooner than expected. Let us know if we can be of any help with your next purchase.
Good product and fast shipping.
19 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business. Let us know if we can be of any help with your next purchase.
poor quality doesn't stay connected
19 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
We're sorry that you had a negative experience. Fortunately, the item you purchased has a 1-year manufacturer's warranty. We carefully choose brands that offer a manufacturer's warranty on their items so that, in the rare event that an item has a manufacturing defect, customers have a means to seek a replacement . Please reach out to us directly via email and we would be happy to provide you with the information necessary to fulfill the manufacturer's warranty claim.
Great service
Great service. Came a little earlier than I expected. Was discreet for my privacy.
18 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business and we're glad your order arrived a little earlier than expected. Let us know if we can be of any help with your next purchase.
Not the first time I'll be ordering from Luvoqa
Great experience with customer service! Super satisfied with the purchase and will be back for seconds!
6 de fevereiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much for your kind review! We're glad you had a great experience and we look forward to helping you with your next purchase.
The product purchased doesn't work.
21 de janeiro de 2020
Avaliação não solicitada
Resposta de LUVOQA
We're sorry that you had a negative experience. Fortunately, the item you purchased has a 1-year manufacturer's warranty. We carefully choose brands that offer a manufacturer's warranty on their items so that, in the rare event that an item has a manufacturing defect, customers have a means to seek a replacement . Please reach out to us directly via email and we would be happy to provide you with the information necessary to fulfill the manufacturer's warranty claim.
My order arrived as intended and I’ll…
My order arrived as intended and I’ll be ordering this again
21 de dezembro de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business. Let us know if we can be of any help with your next purchase.
Luvoqa wont stand behind the products…
Luvoqa wont stand behind the products they sell.They sold me toys that would not take a charge. $140 worth of junk that did not last for two uses.
15 de dezembro de 2019
Avaliação não solicitada
Resposta de LUVOQA
We're sorry that you had a negative experience. We are unable to provide replacements for items outside of the exchange window, per our Return Policy. Fortunately, the items purchased have a 1-year manufacturer's warranty. We specifically carry brands that offer a manufacturer's warranty on their items so that, even if a customer is outside of the exchange window, there is still a means to seek a replacement. We encourage you to reach out to the manufacturer directly.
Amazing customer service and A-mazing…
Amazing customer service and A-mazing product. Ope! Silly me had no idea what I was in for when I bought... well what I bought. Free shipping was a serious plus for my husband and myself as well. We'll be ordering from Luvoqa again.
9 de dezembro de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much for your kind review! We're glad you had a great experience and we look forward to helping you with your next purchase.
Good service, bad communication
We got our product earlier than expected, and it was in perfect condition. The price was comparable, if not a little lower, than other sites we checked. The only reason I’m not giving 5 stars is because after receiving an invoice for the order, we never received any kind of shipping info to know when it would arrive.
8 de outubro de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you for your review! We're so sorry that you didn't receive a shipping confirmation email. We've since identified and corrected the issue (there was a system setting that needed updating), and all customers should get shipping confirmation emails going forward. Let us know if we can be of any help with your next purchase!
Fantastic stuff
Fantastic stuff! Que rico!
Honestly, best orgasm i've had from a product maybe ever. The body safe guarantee makes me feel comfortable as well and put any anxiety to rest so I can focus on pleasure!
Would recommend 11 out of 10 for any woman.
26 de julho de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much for your kind review! Body safe, non-toxic, and hypoallergenic sex toys are what we're all about here at LUVOQA. Let us know if we can be of any help with your next purchase.
Great Service
Great Service. Loved their customer Support as well
25 de maio de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much for your kind review! We're glad you had a great experience and we look forward to helping you with your next purchase.
Great service and great product.
22 de maio de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We appreciate your business. Let us know if we can be of any help with your next purchase.
Outstanding customer service
Bought a product that failed on the second use. Customer service was outstanding. Very very quick reply and and outstanding resolution.
Will definitely use them for future purchases.
21 de maio de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much! We've passed along your kind words to our Customer Service team. Don't hesitate to contact us if we can be of any help with your next purchase.
Excellent service and products for all…
Excellent service and products for all your special desires !!!
5 de março de 2019
Avaliação não solicitada
Resposta de LUVOQA
Thank you so much for your kind review! We're glad you had a great experience and we look forward to helping you with your next purchase.
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