Luxaflex Australia - JSF Interiors Kiama Avaliações 12

O TrustScore é 2.5 de um total de 5

2,5

Terralong Street 138, Shop 1, 2533 Kiama, New South Wales, AU


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My Luxaflex duet is a beautiful addition to my stairwell window, offering privacy and class. We ordered and had installed our Duet in a 3-week period which is an amazing timeframe. JSF interiors were... Ver mais

Avaliado com 5 de um total de 5 estrelas

The staff were very knowledgeable, helpful & efficient. They made the whole process seamless & allowed numerous options around style & function for our house

Avaliado com 5 de um total de 5 estrelas

After completing our new build, we wanted to maximise our ocean views to the north by choosing window coverings that both enhance the panorama and maximise our privacy. Jennifer at JSF Interiors rec... Ver mais

Avaliado com 5 de um total de 5 estrelas

From our first enquiry with Joann at JSF Interiors we knew we were dealing with a professional business, and a business who cared about providing us with the right information and high quality product... Ver mais


Detalhes da empresa

  1. Loja de cortinas e persianas
  2. Fornecedor de Toldos
  3. Loja de Persianas
  4. Loja de Artigos para Curling
  5. Loja de Cortinas

Informação fornecida por fontes externas variadas

Luxaflex window coverings are synonymous with quality craftsmanship, innovation and value. Our suite of window fashions includes Blinds, Shutters and Venetians, Sunscreens and Awnings – all with a focus on beauty and durability. Our blinds collections includes Duette Shades, famous for their energy efficiency, beautiful Pirouette Shadings, Modern Roman Shades, and traditional favourites such as Panel Glide Blinds and Roller Blinds. Nobody knows Shutters and Venetians like Luxaflex - whether it's Aluminium Venetian Blinds, Timber Shutters or our durable, easy-clean PolySatin Shutters, we have an option to suit your windows. And our exterior collection of Awnings and Exterior Shutters is unrivalled - we offer Folding Arm Awnings, Canopy Awnings, Shutters and many more fantastic outdoor products.


Informações de contato

  • Terralong Street 138, Shop 1, 2533, Kiama, New South Wales, Austrália

2,5

Ruim

O TrustScore é 2.5 de um total de 5

12 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Buyer Beware

I needed curtains for my apartment- privacy was not a factor- they just had to provide warmth and colour at night. I chose a fabric that was reasonably sheer and I stipulated that I didn’t want to lose my view. As the curtains weren’t lined I expected they would pull across into a compact shape. How wrong I was. The curtains spring across the window and can’t be pushed back! It’s like they’re spring loaded and eat up half the window. These curtains were expensive and I have been very disappointed. When I wrote to point out the problem they offered to supply tie backs- at a cost of course. I feel they are a company that does not communicate any potential negatives to their product. And they are no bargain! One would expect more for the cost! Buyer beware!

10 de julho de 2025
Avaliação não solicitada
logotipo da Luxaflex Australia - JSF Interiors Kiama

Resposta da Luxaflex Australia - JSF Interiors Kiama

Hi Gail, We’re so sorry to hear your curtains haven’t met your expectations. We understand the importance of window coverings that not only look beautiful but also function as you envisioned, and we regret that this hasn’t been your experience. We’ll follow up with the dealer regarding your situation. If you have any queries, please don’t hesitate to contact us at info@luxaflex.com.au so we can assist you directly.

Avaliado com 5 de um total de 5 estrelas

My Luxaflex duet is a beautiful…

My Luxaflex duet is a beautiful addition to my stairwell window, offering privacy and class. We ordered and had installed our Duet in a 3-week period which is an amazing timeframe. JSF interiors were professional and reliable. Great job guys!

27 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent Service

The staff were very knowledgeable, helpful & efficient.
They made the whole process seamless & allowed numerous options around style & function for our house

13 de setembro de 2023
Avaliado com 1 de um total de 5 estrelas

IF WE COULD GIVE NO STARS WE WOULD

If we could have given no stars we would.
We ordered 16 roller blinds, both double and single and our main bedroom shutters in November 2020.
We were told the timeframe for the blinds would be before Christmas 2020 and the shutters end of January 2021.
The roller blinds were installed in December but after the installers left we noticed some blinds were installed with the chains on the wrong side, one blind was rolled under and catching on the door handle and many of the blinds rolled unevenly on the roller and unable to be rolled up without creasing/fraying the fabric.
We rang JSF and were told they would fix them when we had the shutters installed...
The shutters didn’t arrive until the beginning of March 2020 and they were too small so weren’t installed.
Nothing done about the roller blinds.
Someone came and re measured and we were told another 10 weeks.
At the beginning of June the new shutters arrived; unfortunately we couldn’t open our windows the way the shutters had been configured.
We had them installed anyway as we needed to move into the house.
The installers said they would get someone to contact us.
We waited for someone to come and sort it out but with lock downs etc it appeared to be low on their priority.
We phoned JSF Interiors in December 2021 and they explained it was too close to Christmas but would come first week back in January.
...put off as they had shortage of staff re Covid and at the end of January JSF re measured for the shutters.
My husband mentioned again about the uneven rolling of the blinds and was told it could be fixed...still nothing done. Told 10-12 weeks wait for shutters.
We are still waiting for the shutters (17 weeks) and have not been able to open our (only) bedroom windows for over 11 months and it’s now over 18 months since we paid for the shutters.
Bitterly disappointed both with products and service.

19 de maio de 2022
Avaliação não solicitada
logotipo da Luxaflex Australia - JSF Interiors Kiama

Resposta da Luxaflex Australia - JSF Interiors Kiama

Hi Jill, We are sorry to hear that you have not had a pleasant experience with your Luxaflex. We will investigate and come back to you with an update. If you have any further queries, please contact our customer service team on info@luxaflex.com.au. Regards Carly

Avaliado com 1 de um total de 5 estrelas

Non-existent service

No call back after wanting them to quote on a rebuild … crap service (well in fact non-existent service) - I had to give 1 star to initiate the review - so that’s what the one star is for …

24 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New build window coverings for both views and privacy

After completing our new build, we wanted to maximise our ocean views to the north by choosing window coverings that both enhance the panorama and maximise our privacy.
Jennifer at JSF Interiors recommended the Luxaflex Double Roller Blinds, and we chose the Neotec Black Pearl Sunscreen to reduce the glare while keeping the view, with the Faroe Foam Blockout for privacy.
Very happy with the results - makes a huge difference in temperature with the Sunscreen blinds down, and the Blockout ensures our seclusion when needed.

7 de fevereiro de 2022
Avaliado com 5 de um total de 5 estrelas

Window blind faith

From the start of our experience we have been very pleased with the service and updates prior to installation. The product is as we imagined and required and we were happy with the quote to enable us to decide.
Very happy with our experience.

24 de novembro de 2021
Avaliado com 5 de um total de 5 estrelas

We recommend JSF Interiors to everyone!

From our first enquiry with Joann at JSF Interiors we knew we were dealing with a professional business, and a business who cared about providing us with the right information and high quality products. We were building a new home and Joann was always available to answer our questions, and Odile was very helpful with the measuring and quote. The installers were on time, very friendly and courteous - the results are stunning curtains and blinds throughout the house. We highly recommend Joann and the team at JSF Interiors to everyone.

8 de junho de 2021

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