Honestly, I thought this was a scam but I'm very impressed with the website, selection of ceramics and detailed updates in shipping. I bought during the mother's day sale so the shipping was free and... Ver mais
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Veja o que dizem as avaliações
Incredibly fast and accurate. Well-packaged while at the same time using minimal packaging. Everything arrived correctly, safely, and quickly. Which is extra amazing since it shipped from Japan! Items... Ver mais
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Originally my order split into 2 shipments with only 1 out of 4 items making it out of the warehouse. After a little over a week, I contacted them because the tracking info for my remaining 3 i... Ver mais
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Excellent website. The Imabari cotton bath towels were very soft and did not shed a lot of lints. The FedEx international courier was friendly and on time. However I still have to receive my 2nd pa... Ver mais
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Detalhes da empresa
Escrito pela empresa
Delivering Japan's Artisanal Excellence to the World! Discover the refined beauty of Japanese products, honed by the unique culture and lifestyle of Japan. Embrace a new perspective by incorporating these treasures into your daily life. Our MISSION Crafted with meticulous attention to detail, our Japanese-made products exemplify quality and craftsmanship that enrich your daily life with radiance. We promise to deliver a lifestyle that is both bright and of the highest caliber.
Informações de contato
Japão
- luxcras.com
4,4
Excelente
35 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great products so quickly
Great products so quickly. No problem with duties or anything from Japan was just awesome!
Socks are so warm and also cute.
26 de novembro de 2025
Resposta da LUXCRAS
Thank you very much for your wonderful review.
We are so happy to hear that your order arrived quickly and that there were no issues with duties. Knowing that your experience was smooth and “awesome” truly means a lot to us.
We are also delighted that you love the socks and find them warm and cute. We hope they keep you cozy and comfortable throughout the colder season.
We sincerely look forward to serving you again.
A good experience
Nice and special choice of japanese ceramic plates,cups,bowls. Good quality, very speditive delivery with an ongoing updating. Trustworthy.
I'm satisfied with my shopping.
13 de novembro de 2025
Resposta da LUXCRAS
Thank you very much for taking the time to share your review.
We are truly delighted to hear that you had “a good experience” shopping with us. It means a great deal that you appreciate our special selection of Japanese ceramic plates, cups, and bowls, as well as the quality of our products.
We are also grateful for your kind words about our speedy delivery and ongoing updates. Especially for international orders, we strive to provide careful communication so our customers can shop with confidence. Hearing that you found us trustworthy is a true honor.
We sincerely look forward to serving you again in the future.
Excellent service and fast delivery!
7 de outubro de 2025
Resposta da LUXCRAS
Thank you very much for your kind words.
We are delighted to hear that you were satisfied with our service and fast delivery.
We will continue to do our best to provide a pleasant shopping experience,
and we look forward to serving you again in the future.
The best company!
You are one of the best companies to shop with. I love it! I had a small issue and you took care of it, even though it was not your fault or your business. Still, you stepped in to ensure I was able to get my purchase, going above and beyond. I have never had a company do what you did for me so I will be shopping here again and again. Thank you for being one of the beautiful people!
25 de setembro de 2025
Resposta da LUXCRAS
Thank you very much for your warm words.
We are also truly grateful for the valuable feedback you shared to help us improve our website and services.
Even though an unexpected situation arose, you listened to us and accepted our proposal, and for that we are deeply thankful.
The world is constantly changing, and at times unforeseen challenges may arise. Yet, we will always strive to stay close to our customers and provide the best possible experience.
We are proud to have you as our customer, and we truly look forward to welcoming you again.
Luxcras has lots of beautiful Made in…
Luxcras has lots of beautiful Made in Japan items. The quality superb, the customer service prompt, and the shipping super speedy. Highly recommend this store.
3 de setembro de 2025
Resposta da LUXCRAS
Thank you very much for your wonderful review!
We are delighted to hear that you are satisfied with the quality of our items, our service, and the speedy shipping.
We will continue to do our best to bring you more beautiful Made in Japan products, and we look forward to serving you again.
Quality made in Japan towels with…
Quality made in Japan towels with excellent customer service from Luxcras for high customer satisfaction. Prompt response to my inquiry regarding my shipment. Fast shipping to USA. I am definitely a repeat customer.
18 de agosto de 2025
Resposta da LUXCRAS
Thank you very much for your kind words.
We are truly honored to know that you are satisfied with the quality of our Made-in-Japan towels as well as our customer service.
We are also glad that our prompt shipping and support could be of help.
We will continue to do our best to meet your expectations, and we sincerely look forward to serving you again.
No stock holding of certain items
Paid for several items , told will take a while as some take time to make / come back into stock . No website should be selling stock they don’t have for immediate delivery. Very disappointing. Pearl necklaces and knives just to know which items didn’t arrive as yet
18 de agosto de 2025
Resposta da LUXCRAS
Thank you very much for sharing your feedback regarding your order.
We sincerely apologize for the inconvenience this has caused.
Regarding one of the items in your order, it was unfortunately out of stock at the time of purchase, and we deeply regret the trouble caused by our oversight. We truly appreciate your kind understanding and agreement to change the design as a solution.
In addition, concerning the pearl necklace and knife, we sincerely apologize once again for the delay in shipping, which caused you worry and discomfort. We recognize that we did not adequately communicate the impact of Japanese national holidays and long weekends in a way that would be clear for our overseas customers.
We take your comments very seriously, and going forward, we will work to ensure that any potential shipping delays are communicated more clearly on our website in advance.
We are truly sorry for causing you this unpleasant experience. We will continue to make every effort to ensure that you can shop with us with greater confidence and peace of mind. We would be most grateful for your continued support.
Resposta da LUXCRAS
Thank you so much for your kind words! We're happy to hear you’re satisfied with both the quality and price of our products, as well as the shipping speed. We look forward to serving you again soon!
Love the imabari towels
We love the soft lightweight cotton feel. Waffle design absorbs very well. Will be interested in purchasing other sizes as well! Your free shipping to US for the 4th of July was great! Our package arrived promptly after we placed our order. Thank you very much! Definitely will shop with you again!
8 de julho de 2025
Resposta da LUXCRAS
Thank you so much for your thoughtful and detailed review! We're delighted to hear that you love the soft, lightweight feel and the absorbency of the waffle design. We're also happy that the free shipping campaign and prompt delivery met your expectations. We look forward to welcoming you back again soon!
I received women's striped shirts…
I received women's striped shirts instead of the men's striped shirts I ordered.. Sorry this is a review of another vendor.
10 de julho de 2025
Resposta da LUXCRAS
We’re sorry, but at LUXCRAS, we do not carry any men’s or women’s striped shirts. According to our records, you ordered a different item from us, and it has already been delivered.
If there was any issue with the item we sent, we would be happy to arrange a replacement immediately. Please don’t hesitate to contact us.
Follow-up on your update:
We truly appreciate you taking the time to clarify that the review was intended for another vendor.
If you ever have any questions about your LUXCRAS order, please don’t hesitate to reach out.
Thank you again, and we look forward to serving you in the future!
Extremely fast shipping
Extremely fast shipping. Looks beautiful on my wall above by Daisho set
4 de julho de 2025
Resposta da LUXCRAS
Thank you very much for your order.
We’re delighted to hear that the piece looks beautiful on your wall above your Daisho set.
We’ll continue striving to offer pieces that bring inspiration and joy.
We look forward to serving you again.
Fast shipment and lovely merchandise
Fast shipment, the ordering is simple. A smooth sail overall.
As always, I love my imabari towels. I'm looking forward to a double size Imabari towel blanket to be available at Luxcras!
26 de junho de 2025
Resposta da LUXCRAS
Thank you very much for your kind review.
We’re delighted to hear that your shopping experience was smooth and satisfying.
We also truly appreciate your continued love for Imabari towels.
Regarding your request for a double-size towel blanket, we will take it into consideration for future product development and sourcing.
We look forward to serving you again soon.
I love my new towels
I love my new towels! When I first placed the order one evening, I changed my mind by morning on how many and which ones (exactly), so I sent an email requesting a cancellation. I received the kindest email back honoring my request. I then placed a new order, and I was pleasantly surprised by how fast the shipping was to California (just a few days). The quality of the towels is sensational, and I couldn't be happier with my purchase!
18 de junho de 2025
Resposta da LUXCRAS
Thank you very much for your thoughtful review.
We’re glad we were able to accommodate your request to change your order and that your new towels arrived safely.
It means a lot to us to hear that you’re pleased with their quality.
We’ll continue striving to offer both excellent products and attentive service.
We look forward to serving you again in the future.
Beautiful and fast shipping!!
15 de junho de 2025
Resposta da LUXCRAS
Thank you for your lovely review!
We’re so glad to hear you’re happy with the product and the quick delivery.
We truly appreciate your support and look forward to serving you again.
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