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Luxe Mattresses & Beds UK Avaliações 

158
•
O TrustScore é 4.5 de um total de 5

4,6

Loja de colchões
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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The mattress is excellent; it’s exactly what I ever wanted, firm but not too hard. I am very pleased with the order. I was really reluctant to purchase such a big item online without even trying it bu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought this mattress after having purchased a Tempur mattress for over £1600. The Tempur was awful. Luxe have given me exactly what I wanted - a firm, memory foam mattress where you don't sink into t... Ver mais

Avaliado com 5 de um total de 5 estrelas

The mattress is perfect for me and my partner needs. The engineering put to produce the mattress magnificently solved my back pain from the first day I started sleeping on the mattress till now has ch... Ver mais

Avaliado com 5 de um total de 5 estrelas

Friendly team and quick action, delivery and questions. Replaced mattress free of charge when originally was found to be too stiff. Great service, much better value for money than other name brands. D... Ver mais

Produtos populares

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LuxeOrganic™ Hybrid - Latex Mattress

LuxeOrganic™ Hybrid - Latex Mattress

O TrustScore é 5 de um total de 5

5

(1)

Detalhes da empresa

  1. Loja de colchões
  2. também em
  3. Loja de Camas
  4. Loja de Móveis para Quartos

Sobre Luxe Mattresses & Beds UK

Escrito pela empresa

About Luxe Mattresses

Welcome to Luxe Mattresses, where comfort meets craftsmanship. Since 2010, we have been manufacturing premium mattresses and luxury beds in London, combining innovation, quality, and style to deliver the perfect sleep solutions. Specializing in memory foam, hybrid mattresses, Organic Latex, and Divan & ottoman beds, our products are thoughtfully designed to cater to diverse sleep preferences and storage needs.

At Luxe Mattresses, we believe that a great night’s sleep is essential for a healthier and happier life. That’s why we use only the finest materials, ensuring that every mattress and bed we create is durable, supportive, and indulgently comfortable. Our memory foam mattresses contour to your body for personalized support, while our hybrid mattresses blend traditional and modern technologies for the best of both worlds. For added convenience and elegance, our ottoman beds and divan beds combine functionality with stunning designs, offering stylish storage solutions.

Customer satisfaction is at the heart of everything we do. Backed by long warranties and a commitment to superior craftsmanship, we strive to exceed expectations with every product. Whether you're upgrading your bedroom or seeking the ultimate sleep experience, Luxe Mattresses has you covered.

Discover the difference of luxurious, handcrafted sleep solutions today!

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(158)

103 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Clearly a scam

Clearly a scam, we bought from this site after seeing the reviews and what looked to be good quality mattresses..however, there was hardly any communication regarding delivery/processing of the order. We then received contact that it was going to be delivered on wednesday and we would receive a call on tuesday to tell us the delivery time.
We received no call for delivery timeslot and the mattress has not been delivered. My partner took a day off of work for this mattress so the lack of communication is ridiculous, we have tried contacting via phone, WhatsApp, email, contact form yet still nothing. If this is not resolved ASAP we will be going to trading standards regarding the company.

3 de junho de 2026
Avaliação não solicitada
logotipo da Luxe Mattresses & Beds UK

Resposta da Luxe Mattresses & Beds UK

Hi Piran,
my name is Garret, I am resolution manager at Luxe Mattresses,
First, I want to sincerely apologise for the delay with your delivery and the frustration it caused. That isn't the experience we want any customer to have, and I'm sorry we fell short on this occasion.

By way of explanation rather than excuse: we deliver to the TR postcode once a week. The first scheduled week fell during the Eid holiday period, when several of our drivers were away, so a number of routes, including yours, couldn't be covered. We rescheduled for the following week but weren't able to reach you by phone to confirm, so that slot couldn't go ahead. We then arranged delivery for this Wednesday and let you know, but we completely understand that by then you said it will be too late for you and you want the refund.

We offered a cashback as a gesture of goodwill, and when that wasn't what you needed, we've now issued a full 100% refund of the £479 you paid. You should see this back in your account within 3–5 working days, depending on your bank.

We normally pride ourselves on well-scheduled, on-time deliveries and on keeping customers informed by email and phone, our reviews reflect that, so I'm genuinely sorry this fell below our usual standard. Should you ever wish to give us another try, we'd be glad to welcome you back.
If you have any further questions about your refund, please email our payments team at payments@luxemattresses.co.uk and George will be happy to help. For anything else, you can reach us at resolution@luxemattresses.co.uk or message us on WhatsApp at 07404 978052.
Thank you again for your patience.

Avaliado com 5 de um total de 5 estrelas

The delivery was smooth

The delivery was smooth, the team was extremely kind, helpful and knowledgeable on the product which helped a lot to understand how to manage it and if I need any helpful advise on the days ahead with the mattress. I had a great experience receiving this mattress.

23 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Arrived much earlier than expected but great delivery crew

Five stars to the actual delivery guys. Shame that they were sent to deliver the mattress nine days earlier than I had carefully scheduled for.

Seven hours AFTER delivery, Luxe sent me an email telling me to "carefully open the plastic packaging along the seam" or else a cleaning fee might apply to any eventual return. That sounds like a flawed system with clear beneficiaries.

16 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delivery late


The delivery was 2 hours late, I had to cancel an appointment to wait for my mattress.

8 de abril de 2026
Avaliação não solicitada
logotipo da Luxe Mattresses & Beds UK

Resposta da Luxe Mattresses & Beds UK

We sincerely apologise again for the delay with your delivery. After looking into the matter, we found that earlier in the route the delivery team had to wait over 30 minutes at another address because the customer was unavailable at the scheduled delivery time. Unfortunately, along with a few other unforeseen delays, this pushed the schedule behind for the remaining deliveries that day.

We completely understand that customers take time out of their day to receive their mattress, which is why we always aim to deliver on time and keep disruptions to a minimum. As you can see from our reviews, punctual delivery and customer service are something we genuinely care about. We truly appreciate your patience and understanding.

Avaliado com 3 de um total de 5 estrelas

Great mattress, bad customer support

Wanting to get a new mattress, I found luxe, however upon picking the "home trial" I was curious about the leniency of the payment window. I tried to email them as well as call their number, however the latter seems to either be disconnected or won't accept mobile numbers while the former I didn't get anything back

31 de março de 2026
Avaliação não solicitada
logotipo da Luxe Mattresses & Beds UK

Resposta da Luxe Mattresses & Beds UK

Hi,

Thank you for your feedback and for considering Luxe Mattresses.

We’re really sorry to hear about the difficulty you experienced trying to reach us, that’s definitely not the experience we aim to provide. It sounds like there may have been a temporary issue with our phone line, and we’re currently working to resolve this as quickly as possible.
Regarding the home trial, we completely understand your question around the payment window. Our aim is to keep the process as flexible and straightforward as possible, and we’d be happy to explain everything in detail and answer any questions you may have.

Please feel free to contact us directly at info@luxemattresses.co.uk, or message us on WhatsApp at 07404 978052. We’re available on WhatsApp from 10am to 10pm, and via email from 9am to 6pm.

We truly appreciate your patience and hope to assist you further.

Kind regards,
Luxe Mattresses Team

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