I purchased one item from your online store in 2024 and have just realised you have been direct debiting 8.99 from my account each month - total of 252 EURO deducted from my account without consent.... Ver mais
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Veja o que dizem as avaliações
Misleading information on the website and hidden membership, went straight to buy a product and noticed after the payment that to my bill membership wad added. No pop up message. As well they have mi... Ver mais
A empresa respondeu
I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver mais
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Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were... Ver mais
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Detalhes da empresa
Escrito pela empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito pela empresa
Informações de contato
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Ruim
2 mil avaliações
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I purchased two products for my wife…
I purchased two products for my wife from them as gift and a membership was bundled into the purchase without me adding it. And I was charged 89kr for two months until I noticed it. This is as scammy as it can get! Ridiculous!
19 de maio de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
Thank you for taking the time to share your feedback 💗
We’re sorry to hear that your experience felt frustrating, especially regarding the membership.
We would like to clarify that the membership details are clearly communicated throughout the purchase process, including next to the products, in the shopping cart, in the terms and conditions that must be accepted before completing the order, and in the order confirmation email.
We also want to highlight that your membership has provided clear value during the period in question. You have saved 223 SEK on product prices and 69 SEK on shipping, meaning your total savings exceed the membership cost 💸
We can also see that my colleague has already responded to your inquiry via email 💌 Please feel free to get back to him if you have any further questions , we are always happy to help 🌸
Best regards,
Mia - Team Luxplus
The item arrived and looks very good…
The item arrived and looks very good and the service was excellent many thanks again 👍,.......
4 de maio de 2026
Resposta da Luxplus United Kingdom
Hi James
Thank you so much for your kind review ⭐
We’re really happy to hear that your item arrived safely and that you are pleased with both the product and our service 👍😊
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, we’re always here to help 💞
Best regards,
Mia - Team Luxplus
I did not order or receive anything
I did not order or receive anything, yet my account was charged for both a product and an ongoing subscription. Even after explaining this situation clearly, customer support has refused to issue a refund. Clearly a money stealing spam.
30 de abril de 2026
Resposta da Luxplus United Kingdom
Hi
Thank you for your review ⭐
We are sorry to hear that you feel disappointed with your experience.
However, we can confirm that the profile, membership, and order were all registered under your name, and that the package was successfully delivered and received on 07-04-2026 📦✅ The product was purchased at a discounted member price, which allowed you to save several pounds compared to the regular retail price 💷✨
As clearly stated during checkout, the order included a membership subscription. The membership can be cancelled at any time, and we truly wish you had contacted us earlier if you did not wish to remain a member, we would have been more than happy to assist you with the cancellation 😊
If you believe that someone else placed the order using your information without your consent, we kindly recommend reporting the matter to the police, as this would be considered unauthorized use of personal information.
We always strive to provide clear information and helpful customer service and we are sorry to hear that you feel this was not your experience 💞
Best regards,
Mia - Team Luxplus
Unlike all the 1 star reviews I can read. Great Prices, great service
Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were a great price already and they quickly resolved everything. The only reason they are getting bad reviews is because people didnt read what they had clicked on to make savings. most of these people complaining will have saved more than the £8 by using the free trial. Ignore the bad reviews, use luxplus and cancel the trial like i did. great service, great prices.
Thanks to Nathalie and Wilde who helped us over email
8 de maio de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Zakariya
Thank you so much for your kind and detailed review 💗
We truly appreciate you taking the time to share your experience with us. We’re sorry to hear that some of your items arrived damaged, but it’s wonderful to hear that our customer support team was able to help you quickly and resolve everything for you 💬✨
We also really appreciate your thoughts on the membership and how it works.
I’ve shared your lovely feedback directly with Wilde and Nathalie, they were both very happy to hear your kind words 💕🌸
Thank you again for your support and for choosing us 💗
Best regards,
Mia - Team Luxplus
Stay away!
Bought a Christmas present in October. Was charge £8.99 per month subscription until I realised yesterday.
Legal but morally wrong to have to opt out of subscription rather than opt in. It is also unclear how you can pay the one off "normal" price as Luxplus state and make you feel stupid when emailing to complain.
In all they have had over £80 from me for a £23 bottle of perfume. Outrageous!
6 de maio de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the membership charges 🙏
We want to kindly clarify that information about the membership is clearly presented in several steps throughout the purchase journey. This includes a pop-up window when entering the website, on all product pages, in the shopping cart, and on the order confirmation. In addition, customers must actively tick a box confirming acceptance of the membership terms when placing their first order.
That said, we are very sorry that this was not your impression, and we understand how upsetting this situation must feel for you. It is absolutely not our intention that customers should feel misled or “stupid” when contacting us, and we sincerely regret that you feel this way 🥰
We have also tried to locate your profile based on the review, but unfortunately we are unable to identify your account from the information provided.
We truly hope you will reach out to us by email again if anything is unclear or if you need any assistance. We are more than happy to look into your case and help you further ✨
Kind regards,
Mia - Team Luxplus
PLEASE AVOID - forced subscription scammers
They think they are clever with their marketing tactics to avoid scrutiny.
I placed an order on 11 January, not knowing all this time I was paying £8.99 a month. It was only until I randomly noticed an odd transaction today in my statement, that I immediately cancelled. So that's 3-4 months worth of my money they have stolen, when I didn't use any of their services.
This is very disingenuous customer service and am willing to take it further, if need be. You should do more to let your consumers know of any active memberships, especially if they are unused.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Michael
Thank you for your review and feedback.
We’re sorry to hear about your experience and understand your concerns regarding the charges 💗
We’d like to clarify that Luxplus offers discounted member prices, and when an order is placed using these, a membership is automatically created. It includes a 14-day free trial, after which it renews at £8.99 per month. Customers can always choose between member and regular prices.
Membership details are communicated throughout the purchase process, including next to products, in the cart, in the terms and conditions, and in the order confirmation email ✨
I haven’t been able to locate your customer profile based on your review, so I’ve reached out via Trustpilot to request a bit more information. That way, I can take a closer look and assist you further 🔍
Best regards,
Mia - Team Luxplus 💗
Good products and affordable prices
Good products and affordable prices
16 de abril de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
Thank you so much for your 5 stars ⭐️⭐️⭐️⭐️⭐️!
We’re really happy to hear that you like our products and find our prices affordable 💖
We truly appreciate your support and hope to see you again soon 😊
Best regards,
Mia - Team Luxplus
The subscription fee
The subscription fee, £8.99 pcm, is tied to all purchases, and, it's a devil to release yourself from this fee. For an initial saving, you'll actually end up paying over treble the cost of the basic price. Plus, you'll get no a single email notification of this subscription. It's a terrible scam. Avoid at all costs.
1 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
We’re sorry to hear that your experience has led to this impression, as it is never our intention for customers to feel misled or unaware of the membership 💗
Luxplus is an online store offering discounted member prices on thousands of products. When an order is placed at member price, a membership is automatically created for the account. It includes a 14-day free trial, after which it renews at £8.99 per month. Customers can always choose between member price and regular price when shopping.
We don’t recognise the claim that no information or email notification is provided. Membership details are clearly communicated throughout the purchase process, including next to products, in the shopping cart, in the terms and conditions that must be accepted before completing the order, and in the order confirmation email ✨
We understand that subscriptions can sometimes be overlooked, but we always aim for full transparency and a clear customer journey. If you need any help with your account or membership, our customer service team is always happy to assist 💗
Kind regards
Mia - Team Luxplus
Product is not fit for purpose, and customer service is unhelpful
I purchased the ANSWR Keratin Treatment Kit from Luxplus, and it was a complete waste of money. I followed the instructions precisely, but after the very first wash, my hair returned to its original frizzy, curly state with zero lasting results.
The product is clearly not fit for purpose. When I contacted Luxplus to request a refund under the Consumer Rights Act, they refused, hiding behind a "no satisfaction guarantee" and ignoring their legal obligations. Their customer service is dismissive and unhelpful.
Save your money and shop elsewhere. This company does not stand behind the products it sells.
31 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
Thank you for taking the time to share your experience 💗
We’re truly sorry to hear that the product did not deliver the results you were hoping for. We understand how disappointing this must feel, especially when you have followed the instructions carefully.
Results from hair and beauty products can vary from person to person depending on hair type, condition, and other individual factors ✨ This means that a product may work differently for different users, and it does not necessarily indicate that there is an issue with the product itself.
As stated on our website, we do not offer a “satisfaction guarantee.” This means we are unfortunately unable to accept returns or process claims for opened or used products based on individual results or expectations.
That said, we truly appreciate you sharing your feedback 💗 It helps us continue to improve both our product information and overall customer experience.
If you ever need guidance before making a purchase, our team is always happy to help you find the right product for your needs.
Kind regards
Mia - Team Luxplus
Hidden Subscription Costs and Poor Customer Service
I recently ordered two products from Luxplus.co.uk, and while the initial purchase seemed straightforward, the aftermath has been incredibly frustrating.
The Issue: Forced Subscriptions
After receiving my items, I stopped closely monitoring my inbox since I was satisfied with the physical products. However, I soon discovered that a subscription membership had been added to my order without my explicit consent or knowledge. I did not select this option; it appears to have been automatically bundled into the checkout process.
Refund Refusal
When I contacted their customer service to explain that I never intended to sign up for a recurring fee and requested a refund for the £8.99 charge, they flatly declined. It is disappointing that a company is willing to lose a customer permanently over a small fee that the customer never agreed to in the first place.
Final Verdict
Adding paid memberships to a shopping cart without a clear "opt-in" is a deceptive practice that feels predatory.
Pros: Products arrived as described.
Cons: Hidden monthly fees
I would not touch this company again. Be very careful when checking out, or better yet, shop elsewhere to avoid the headache of unauthorized charges.
17 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
Thank you for your feedback. We’re sorry to hear that the membership came as a surprise — we completely understand how that can feel, and it is never our intention to mislead our customers.
Luxplus offers discounted prices on thousands of products for customers who choose to shop at member prices. When an order is placed using member pricing, a membership is automatically created. This includes a 14-day free trial, after which it renews at £8.99 per month. Customers always have the option to choose between member prices and regular prices when shopping.
To ensure transparency, information about the membership is shown at several steps throughout the purchase process, including next to the products, in the cart, in the terms and conditions (which must be accepted), and in the order confirmation sent after purchase.
We can also see that your order was placed using member prices, which resulted in a noticeably lower total price, as well as reduced shipping costs. Overall, the savings on your order exceeded the cost of the membership 🙏
We appreciate you taking the time to share your experience with us.
Kind regards,
Mia - Team Luxplus
Avoid!!!
Avoid! I purchased a product in September 2024. I did not realise or it wasn’t explained clearly that I was also signing up for a monthly subscription of £8.99. Over £160 has been ‘taken’.
Reading the Reviews it appears I am not the only one been misled. Total Scam. Do not buy from this Company.
As an add on - I’m a Pensioner 70 years old. How about refunding the £160 that I unknowingly subscribed to?
4 de abril de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.
Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a free trial, after which it renews at 8,95 GBP per month. Customers can always choose between the member price and the regular price when shopping.
To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase
If you feel anything is unclear regarding your membership, you are more than welcome to contact our Member Service. We are always ready to help!
Have a nice day.
Kind regards,
Mia - Team Luxplus
AVOID AVOID AVOID
AVOID AVOID AVOID
Absolute con they sell you goods a little cheaper then the norm then claim at check out claim you joined their membership scheme and charge you £8.99/month
11 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you’ve had a frustrating experience – that’s certainly not the impression we want to leave. We’d love to clarify that Luxplus is a membership club where you can save money on beauty and lifestyle products, along with enjoying several extra benefits. We aim to be fully open and transparent about how this works, and it’s never our intention to hide this information.
If you prefer not to become a member, you can always choose to shop at our regular prices instead 🛍️
At the moment, we’re unfortunately unable to find any record of you either contacting us or creating a membership with us.
Please feel very welcome to reach out to our customer service team – we’d be more than happy to take a closer look at your case 🥰
Wishing you a lovely day,
Mia - Luxplus
Excellent service!
Goods arrived within a week, fantastic value and good customer service :)
26 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Chantal,
Thank you so much for your review.
I’ve looked into your case, and I’m happy to see that your package is actually estimated to arrive today 🎉
Our usual delivery time is 4–6 business days, and since you placed your order just 4 days ago, everything is moving right on schedule 🥰
We truly hope you’ll love your order, and please don’t hesitate to reach out if there’s anything else we can help you with!
Best regards,
Mia - Luxplus
Sneaky subscription
Avoid if possible. I like countless others unknowingly got signed up to a subscription service I did not sight up too.
The company is sneaky!
A tube of toothpaste ended up costing me £60 due to the hidden subscription.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
Thank you for the review.
We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.
Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a day free trial, after which it renews at 8.99 GBP per month. Customers can always choose between the member price and the regular price when shopping.
To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase
If you have any questions or would like help with your membership, please feel free to contact our support team.
We are always happy to assist 😊
Have a nice day.
Kind regards,
Mia - Team Luxplus
Please be aware - Luxplus make cancelling membership difficult
Please be aware - Luxplus make cancelling membership very difficult!!!
I bought deodorant that I usually buy when abroad and I will definitely not do it again having had to spend ages trying to find how to cancel Luxplus membership.
They claimed to have an option to cancel under the membership tab but, after much searching on a couple of different occasions over a period of a few weeks (and into the payable first month!), I finally found the cancel tab in the small print.
Beware though, the cancellation is not complete until a good few steps have been completed so make sure to receive the cancellation confirmation.
Phew!
23 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
Thank you for the review and feedback 🙏
You can manage your membership anytime by logging in here: https://www.luxplus.co.uk/login
– from your account, you can pause, cancel, or update your membership details.
We wish you had contacted us earlier if you experienced any issues logging in or managing your membership, as we are always here to help 🥰
Please do not hesitate to contact us if you have any further questions, we are always happy to assist 😊
Kind regards,
Mia - Team Luxplus
There's absolutely no point in telling…
There's absolutely no point in telling u where u went wrong and how 2 improve things. U guys are a money grabbing company with your subscription charges which u have been repeatedly been told about but u keep taking the charges out of innocent people's bank account. Customers BE WARE. DO NOT BUY ANYTHING FROM LUXPLUS. YOU WILL END UP PAYING WAY MORE IN THE LONG RUN WITH THE SUBSCRIPTION CHARGES. You have been told
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.
Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a free trial, after which it renews at 8.99 GBP per month. Customers can always choose between the member price and the regular price when shopping.
To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase
We can see that your membership has been cancelled. However, since the payment was made using Klarna Pay Later, the invoice is only issued after the renewal has already taken place.
When choosing Klarna Pay Later, the payment is not made immediately, and you have up to 30 days to pay the invoice at a time that suits you.
Once your invoices has been paid, no further charges will be made, and your membership is now fully closed.
Please do not hesitate to contact us if you have any further questions, we are always happy to assist 😊
Kind regards,
Mia - Team Luxplus
Charged my PayPal acount without…
Charged my PayPal acount without authorization? i only ordered something a month ago and they set up a recurring subscription WELL DODGY
19 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.
Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.
To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase
Based on your review, I’m unable to find your customer profile and get in touch with you.
If you have any further questions or need help cancelling your membership, please contact us so we can help you further 🥰
We are always happy to assist 😊
Kind regards,
Mia - Team Luxplus
scammy and slow
They add membership into your basket without asking (I chose the "non member" price but that didn't matter). You have to cancel within 14 days or they charge you £9 , but they don't let you cancel within the first 24 hours. Also the shipping time is a lie, it's been 6 days and my parcel is still in the Netherlands.
19 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
Thank you for your review.
We’re sorry to hear about your experience, and we’d like to clarify a few things.
At Luxplus, you can always choose between two prices when shopping: Member price and Normal price.
The Member price is our discounted price available to all Luxplus members. As a member, you can save up to 80%, enjoy free shipping, and earn BeautyCash on your purchases.
If you’re new to Luxplus, you start with a 14-day free trial, giving you the chance to explore all membership benefits. After the trial, the membership renews automatically at £8.99 per month, and it continues until you decide to cancel. You can cancel at any time 😇
The Normal price is the option for customers who prefer not to have a membership. The normal price is higher than the member price but is often still lower than prices in many other stores. For non-members, shipping is £7.95, while members enjoy cheaper shipping.
From your order, we can see that the membership was selected so the discounted member benefits (including cheaper shipping) could be applied. We can also confirm that your membership has already been cancelled, so no further charges will occur 🙏
Regarding delivery, we understand the frustration with waiting. According to the tracking, your parcel is currently on its way and has an estimated delivery date of tomorrow, 21/03. If you still haven’t received your parcel over the weekend, please don’t hesitate to contact us again so we can look into the matter🥰
Your order was placed with member benefits (lower price and cheaper shipping), and the membership was cancelled within the trial period — so everything worked as intended, even though we’re sorry the experience didn’t meet your expectations.
If there’s anything further we can help you with, you’re always very welcome to reach out to our customer care team.
Best regards,
Mia-Luxplus
Scam
They had been charging me a monthly subscription for three years which I had not known about after I bought only one item in 2023
17 de março de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
Thank you for your feedback 😊
I am sorry to hear about your experience, and we do find it unfortunate that you did not contact us earlier. If you did not wish to continue your membership with Luxplus, we truly wish you had reached out to us earlier, as we would have been more than happy to assist you at any point during these three years 🙏
We would like to clarify that information about the membership is clearly presented in several places throughout the purchase process, including:
– Next to each product
– In the shopping cart
– In our membership terms and conditions (which must be accepted before completing the purchase)
– In the order confirmation sent after the purchase
It is not possible to sign up for a membership without simultaneously purchasing at member prices and actively accepting the membership terms and conditions. If you do not wish to be a member, you can shop with us at regular prices without a subscription.
You are always welcome to contact our customer service if you have any questions or need assistance – we are here to help.
Kind Regards,
Mia - Luxplus
Do not use this company under any…
Do not use this company under any circumstances. I made a one time purchase and they then stole money from my credit card. They're dishonest.... AVOID AT ALL COSTS
7 de março de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi
It sounds like a Luxplus membership was created for your account when the order was placed using member prices.
Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial and then renews at £8.99 per month. Customers can always choose between the member price and the regular price when shopping.
We’re sorry if the membership came as a surprise. It is never our intention for customers to feel misled.
To make sure this information is clear, the membership details are shown several times during the purchase process:
- Next to each product
- In the shopping cart
- In the membership terms and conditions (which must be accepted before completing the purchase)
- In the order confirmation sent after the purchase
If you have any questions or would like help with your membership, please feel free to contact our support team.
We can also help you cancel your membership, but you can also do this directly from your profile.
We are always happy to assist 😊
Have a nice day.
Kind regards,
Mia – Team Luxplus
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