EDITED: I purchased one item from your online store in 2024 and have just realised you have been direct debiting 8.99 from my account each month - total of 252 EURO deducted from my account without... Ver mais
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Veja o que dizem as avaliações
Misleading information on the website and hidden membership, went straight to buy a product and noticed after the payment that to my bill membership wad added. No pop up message. As well they have mi... Ver mais
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I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver mais
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Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were... Ver mais
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Detalhes da empresa
Escrito pela empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito pela empresa
Informações de contato
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Ruim
2 mil avaliações
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The fees are CLEARLY displayed
I can't believe how many people clearly don't pay attention to what they're buying. Unless Luxplus have recently changed their website, it is very very clear throughout the buying process that you can buy at a more expense price OR get it cheaper but signing up to a 2 week free trial, which, if not cancelled, will charge £8.99 a month until cancelled. People who said it was taken for a year clearly don't keep on top of their finances! I tried to cancel the free trial after my purchase, but it said you cannot cancel within 24 hours of signing up. I set myself a calendar reminder for the next day and cancelled it no problem. I did make the purchase on credit card for extra reassurance as it felt a little too good to be true, but the product arrived as promised. I'm very happy and can't believe how many numpties there are out there!
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Emma
Thank you so much for your nice feedback.
We’re pleased to hear that you found our pricing options and free trial terms clear throughout the purchasing process, and that cancelling the trial worked smoothly for you. It’s also great to know that your order arrived as expected and that you’re happy with your purchase.
It really means so much to us to hear that you are satisfied with Luxplus and our products. It makes us so happy.
Don’t hesitate to get in touch if we can help you with anything else.
Wish you a wonderful day!
Kind regards,
Luxplus
Terrible company
Terrible company, dupe you into signing up for a subscription, it was showing as £0.00 but they took £8.99 for a year! Very expensive blusher, very rude on email
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Sophie,
I am very very sorry for our late response, for some reason some reviews got lost and we've only noticed them now - our mistake! :((
We would never want our members to feel duped into getting our subscription! We try to make it clear before buying with our member prices that your free trial will start right after, which is also why it showed up as £0.00 whenever you made your first purchase. We wouldn't want anyone to think they'd be paying straight away. A miscommunication like this can unfortunately happen, but we do our best to avoid these situations so we are very sorry and we'll look into our signup process to make sure it doesn't happen in the future.
We'd never ever want to be rude on mail, so I am very sorry that we've come across this way to you! 😣
I have requested your contact info so we can look into the problem!
Kind regards,
Manuel - Team Luxplus
Membership service clearly stated
I’m surprised by all the negative reviews regarding unauthorised membership charges and believe this to be unfair on the company. It is very clear throughout the site that this is a membership service which gives you membership prices (or higher guest prices). It clearly states that you will be charged £8.99 per month until you cancel following the 14 day trial period. Email received in item purchased confirming 14 day trial and easy to log into account where it VERY clearly shows the cancellation button. I think people forget to cancel hence after the trial and are peeved to not get a membership refund (which isn’t the companies fault) I’ve had no issues with them and no problems understanding the terms and conditions.
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Lollyp
Thank you for your review and for sharing your experience!
We appreciate you pointing out that our service is clearly presented as a membership, with transparent pricing, trial details, and easy cancellation✨
We’re glad to hear that you’ve had a positive experience with us, and we truly appreciate you sharing your perspective. Thank you for shopping at Luxplus 💖
Kind regards,
Alessandra- Team Luxplus
Tried take money without buy anything !!!!
Lucplus tried take money my account even I didn’t buy anything
Once i order something here but when i get my parcel week later luxplus tried take 8.99 £ on my bank account even i didn’t buy anything
Recommended no one buy anything because they gone save your account details so they will take money
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Khattab,
We’re sorry to hear about your experience and appreciate you sharing your feedback. Luxplus is an online webshop where customers can choose to shop at either normal prices or discounted member prices. When an order is placed at the member price, a Luxplus membership is created on the account, which includes a 14-day free trial and then renews at £8.99 per month unless cancelled. In your case, it appears your order was placed using member prices, which activated the membership and allowed you to save on your purchase.
Of course we will be happy to help you further. We have reached out to you via email to provide further assistance and ensure everything is resolved correctly.
Kind regards,
Maaike, Team Luxplus
No stars
No stars. Automatically signed up for membership without knowing. Charged £8.99 for renewal with no warning and no email to inform of this.
There is no email reminder for a payment of membership you have apparently agreed to. Very dishonest. Many bad reviews for exactly the same issue. Extremely misleading. This company will thrive due to misleading and dishonest behaviour. The fact they will not refund one day after payment is taken and membership cancelled is another sign of this unfortunately
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Louse
We’re sorry to hear that your experience didn’t meet your expectations. We always aim to be as clear as possible about our membership, with information shown throughout the website and during checkout.
As the membership wasn’t cancelled within the trial period, we’re unfortunately unable to offer a refund. That said, we truly appreciate your feedback and will take it into account moving forward 💖
Wishing you a nice day,
Alessandra- Team Luxplus
still being charged after cancelling membership
cancelled my membership after I saw that money was withdrawn monthly, and then the following month, money was still withdrawn. went to check my profile again and saw that my membership was still somehow active on my account even though i had cancelled it the month prior.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello Rachel,
Thank you for reaching out and for explaining the situation in detail. We completely understand how concerning and frustrating this must feel, especially after you believed the membership had already been cancelled. We are very sorry for the inconvenience this has caused you.
When a membership is cancelled, the cancellation is registered in our system along with the exact date and time. A confirmation email is also sent to confirm that the cancellation has been successfully processed. For this reason, we always recommend contacting us immediately if you experience any issues with cancelling your membership, so that we can assist you as quickly as possible.
To ensure that we can look into this properly and help you further, we have now requested additional information from our customer information team. Once we have reviewed this, we will be able to investigate what may have happened and take the matter further.
Thank you for your patience and for bringing this to our attention. We truly appreciate you contacting us, and we will get back to you as soon as we have more information.
Kind regards,
Wilde
Luxplus
Robbing Bastards of a company take…
WARNING ‼️ Robbing Bastards of a company take money for a membership that you are not even aware that you sign up for or don’t use even after it’s cancelled not refunded money after cancellation was processed customer service are very rude and need training. STAY CLEAR
EDIT - My membership was cancelled on the 13th December and money taken on the 20th after cancellation I know how it works you rob customers clearly read the previous reviews disgusting way to run a company and customer service need training
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Caroline, I am really sorry to hear you have had a negative experience with us,
so let me explain how our membership works:
When you first placed your order with Luxplus, you shopped at our member prices. These are our lowest prices and are available through our Luxplus Membership. The first 14 days are completely free, and after that, the membership continues automatically at 8.99 GBP per month, but you can cancel it at any time with just a few clicks.
If you prefer not to have a membership, you can also shop at normal prices without any ongoing subscription.
Merry Christmas and kind regards,
Frida, Team Luxplus 🎄
Luxplus - I lost £80. doesnt bill you, just takes your money each month.
I agree with others - I did not notice £8.99 Luxplus were taking money each month. I lost £80. All other subscriptions I get an reminder email before they take money followed by confirmation they took money. Why does Luxplus not do this? We should get a bill even if it is digital email. It should be the law. It is obvious that they are taking advantage of customers and I cant understand why this is allowed. Luxplus is here to show us how bad the world of business is. Appalling. What would an online poll for people charged like this show - how many of us have been tricked by their lack of comms? Do not use this company. I forgot there was a trial and they shamefully did not remind me. Shame on you who own Luxplus.
27 de março de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Anon,
Super sorry for the late response, I am afraid your review got lost :((
We are very sorry to hear that you have had a bad experience with us and it has led you to feel this way about us. We really don't want any of our customers and members to feel misled. Whenever you order with our member prices and therefore start your free trial, we are informing that you have started the trial and that it is 14 days. Of course we understand that this can be overlooked, so we do our best to improve our communication on that front so we are as transparent as possible.
I would love to have a closer look at your problem, so I have requested your contact info so we can speak on the matter and figure out where it went wrong, how we'll solve it and what we can do to improve to avoid these situations in the future.
Again sorry for the delayed response..
Looking forward to hearing more from you!
Kind regards,
Manuel - Team Luxplus
DO NOT USE !!!!!
DO NOT USE !!!!!! They will scam you and take all your money !!!!!!
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello Helen,
Thank you for your feedback.
I completely understand that it can be surprising to see a charge if you weren’t aware of the membership — so let me explain how it works.
When you first placed your order with Luxplus, you shopped at our member prices. These are our lowest prices and are available through our Luxplus Membership. The first 14 days are completely free, and after that, the membership continues automatically at 8.99 GBP per month — but you can cancel it at any time with just a few clicks.
If you prefer not to have a membership, you can also shop at normal prices without any ongoing subscription.
Should you want to come back, I have listed our exclusive benfeits you can enjoy by being a member:
· Big savings all year round – member prices that feel like a sale every single day
· Access to 20,000+ products – from beauty and wellness to daily essentials
· Top brands and new trends – from timeless favourites to tomorrow’s bestsellers
· Free delivery on all orders (or low-cost options you can choose yourself)
· BeautyCash rewards – earn up to 4% back on every order
· Extra loyalty discounts – up to 20% off your favourite brand each month
Feel free get back to me, should you have any further questions.
1 item that cost me £9 has technically…
1 item that cost me £9 has technically cost me £36.68! They catch you with FREE TRIAL then with no further notice for the subscription. I have trawled through my emails for confirmation, NOTHING...then only noticing in my bank account today the last 3 months have 'TAKEN' £8.99 for subscription, this is robbery. I have never used this company before, and will never again, normally would use 'All Beauty' their service is lawful and not a rip off. Then having to chat with a Robot just depicts the kind of company this is.... I do expect a full refund of £26.97 and will not accept a 'generic' AI reply that all dissatisfied people have received on this site. LUXPLUS, you seriously need to take on board all these reviews as they are significant to your underhanded cunning trading. Trading standards are being notified. Disgusting practice for a company to operate.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Yvonne, I am sorry you have had a negative experience with us.
As a Luxplus member, you get access to thousands of beauty products - from everyday essentials to premium brands - all at discounted member prices. You also enjoy free shipping on every order and earn BeautyCash, which you can use as a discount on future purchases.
Your membership begins with a 14-day free trial (Beauty Sampler), where you get free shipping on your first order and start earning BeautyCash. After the trial, you can move up through our membership levels, each offering additional benefits.
Kind regards,
Frida, Team Luxplus
Why was I charged £8.99
Why was I charged £8.99? This is blatant fraud. I demand that the company refund my money and remove me from membership.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello Huyen,
Thank you so much for your review!
I totally get that seeing a charge when you weren’t expecting one can be a bit surprising — so I’d love to explain how it works.
When you first placed your order with Luxplus, you enjoyed our special member prices. These are our best prices, available through the Luxplus Membership. The first 14 days are completely free, and after that, the membership continues automatically at 8.99 GBP per month — but don’t worry, you can cancel anytime with just a few clicks.
If you decide to come back, here are some awesome benefits you’ll get as a member:
· Great savings all year round – member prices that feel like a sale every day
· Access to 20,000+ products – from beauty and wellness to daily essentials
· Top brands and the latest trends – from timeless favourites to tomorrow’s bestsellers
· Free delivery on all orders (or affordable options you can choose yourself)
· BeautyCash rewards – earn up to 4% back on every order
· Extra loyalty discounts – up to 20% off your favourite brand each month
We’re here if you have any questions or need help with anything!
Customer care reached out to me after…
Customer care reached out to me after reading my review, and my complaint was dealt with in a sensitive and reasonable manner, and a refund was given for faulty product.
It is a shame I had such a bad experience in October but at least this is now resolved for me so thank you Anna for doing so.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Jazmin,
We're so happy to hear that we could help you with the issue.
Thank you so much for your kind review!
Wishing you a wonderful Christmas!
This company is a scam
This company is a scam. They have been taking money from my account via paypal without my consent or knowledge since Sep 2023. I recently became aware of it and cancelled the recurring payment they'd set up fraudulently. Don't buy from them.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Eugenie
Thank you for your review
We are sorry to hear about your experience and fully understand your frustration.
It appears that the case concerns an active membership, which is automatically created when purchasing at the membership price. Since the membership has not been cancelled, the recurring payments have therefore continued as usual.
In order for us to investigate the matter further and ensure that everything is handled correctly, we have requested additional information from you. This will help us find your profile and clarify what might possibly have gone wrong.
We hope you will get back to us with the necessary information so that we can resolve the matter as quickly as possible.
Kind regards
Anna from Luxplus.uk
I have been using Luxplus for years
I have been using Luxplus for years and have been very happy with their service. If the package got lost or damaged due to post office failure I received full compensation. There is a membership fee involved which makes sense as thanks to this you receive various discounts and offers.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Silvie,
Thank you for your kind words and your long-time support! 🌸
We’re glad you’re happy with our service and the membership benefits.
Best regards,
Signe, Team Luxplus
The membership subscription £8.99
The membership subscription £8.99
I am still in the 14 days free trial.
They grab this £8.99 already!!!!!!!
my purchase on 24/11/2025, grab my £8.99 on 8/12/2025 mid of the day
it should take this payment on 9/12/2025.
Not good at all!!!Refund !!!!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello Teresa
Thank you for your review.
We are sincerely sorry that you have had an experience that made you feel cheated. That is definitely not our intention with the membership, which is developed to give our customers the opportunity to gain extra benefits and savings – not to create frustration.
We have requested further information as we would very much like to help you proceed with the matter and find a solution.
We really hope that you will respond with the necessary information so we can continue to assist you. Our goal is always to ensure that our customers feel heard and get the help they need.
Best regards,
Signe, Team Luxplus
Cash cow
This company is making a fortune from gullible old people like me. I unfortunately got tied into there membership scam and have unknowingly been paying the fees for months until I realised what was happening, I got in touch with Luxplus who investigated and said they were going to refund some of the contributions I had me. That was two weeks ago and nothing has been refunded and other contact since
I have realised it has been my mistake regarding the refund payment, Luxplus have did what they said and I have the refund and I thank them for that, so I have upped the rating to three stars for their customer support.
But I still think they have an issue with the signing up for the membership, it is too easy to forget like I did.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi, thank you for your review.
We are sorry to hear that you’ve had a negative experience. We are currently experiencing an unusually high volume of inquiries and are doing our best to respond as quickly as possible.
We have requested further information, as we would very much like to help you move forward with the matter and find a solution.
We truly hope you will provide the necessary details so we can continue to assist you. Our goal is always to ensure that our customers feel heard and receive the help they need.
Best regards,
Signe, Team Luxplus
Scam
My daughter asked me buy a perfume from this company and they keep taking 8.9 9 a month from my account, for membership I didn’t ask for it
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello Jayaprakash
Thank you for your review.
We are sorry that you feel cheated in connection with your purchase.
The amount of £8.99 concerns a membership. When purchasing at the membership price, you are automatically charged for the membership after 30 days.
We have requested further information as we would very much like to help you proceed with the matter and find a solution.
We really hope that you will respond with the necessary information so we can continue to assist you. Our goal is always to ensure that our customers feel heard and get the help they need.
Regards, Luxplus
You will be tied into a paid subscription with no warning!
Item arrived and was reasonably priced, however the website ties you into a monthly paid membership without clearly advising you that this is the case. I certainly didn't see it mentioned anywhere or would have bought from elsewhere so clearly not very well advertised, if at all. Never had this with any other website I've used.
Definitely one to avoid unless they they become more transparent with their customers.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Martyn
Thank you for your review.
We are sincerely sorry that you have had an experience that made you feel cheated. That is definitely not our intention with the membership, which is developed to give our customers the opportunity to gain extra benefits and savings – not to create frustration.
When we review your purchase, we can see that you accepted a membership in connection with the order. Therefore, a payment is automatically made after 30 days, as also stated in the membership terms. On our website, we clearly inform that you can choose to buy either at the regular price or the membership price, which includes the membership. We always try to provide clear and transparent information so that our customers can make an informed choice.
We have of course canceled your membership immediately, and you will not be charged further. If you have any questions, need help, or want a more detailed explanation, you are very welcome to contact our customer service. We would be happy to assist you further and ensure that you have a good experience with us going forward.
Best regards, Anna from Luxplus
Beware of the £8.99 monthly subscription membership.
I was happy with the aftershave i bought from Luxplus after an easy online purchase but then i noticed another £8.99 was taken out of my bank account.
After checking back on the Luxplus site, the cheeky sods automatically sign you up for a subscription membership.
Talk about taking liberty’s.
God knows how many don’t realise they have signed up to a monthly subscription.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Dan,
Thank you for your review and for sharing your experience – we’re sorry to hear about it.
We understand that it can be surprising to see a charge if you weren’t aware of the membership.
We would like to look into this further and assist you. We have sent you a request – could you please respond to it and provide your details, such as your order number and contact information, so that we can review the matter and see how we can resolve the situation?
We look forward to helping you.
Best regards,
Signe, Team Luxplus
They fooled me too
They fooled me too. It's obviously profitable to scam customers this way. I filed a complaint (Adroit), maybe you should too?
Actually, I think they play with certain words for example: Campaign prices and member prices are for members only. You will automatically become a member when buying at member price.
So, we buy at campaign price and become a member, although it says in the text that we buy at member price?? Which way is it?
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Ceho,
Thank you for your review. We’re sorry to hear about your experience and want to reassure you that we always make sure customers give their clear consent before any charges. All the membership details, including pricing and renewal info, are clearly shared during checkout. Also, you can always choose to purchase our products at the normal price without a membership. If you want more information about this, you can read our Membership Conditions on Luxplus.co.uk or contact our member service.
Kind regards,
Maaike, Team Luxplus
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