U.S. Luxury Shippers Avaliações 151

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience with US Luxury Shippers was amazing! My car was delivered quickly and safely! I have used this company twice and both times I felt at ease. I was communicated with effectively at time of... Ver mais

Avaliado com 3 de um total de 5 estrelas

I contacted US Luxury Shippers online and got a quote very fast. After this, it was radio silence for couple of days until the day before pick up to tell me that the drivers were 1 day ahead of... Ver mais

Avaliado com 5 de um total de 5 estrelas

I only have good things to say about Jackie. He "delivered-as-promised" the whole way. Very professional, timely and hassle-free. They cost a bit more than the competition but after having had to go... Ver mais

Avaliado com 5 de um total de 5 estrelas

I highly recommend US Luxury Shippers. Jackie clearly understands the disappearing concept of ‘customer service’. He answered all my questions and quickly responded to my text and voice mail messages.... Ver mais

4,7

Excelente

O TrustScore é 4.5 de um total de 5

151 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

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Avaliado com 5 de um total de 5 estrelas

Amazing experience- Highly recommend!

My experience with US Luxury Shippers was amazing! My car was delivered quickly and safely! I have used this company twice and both times I felt at ease. I was communicated with effectively at time of shipment and was able to coordinate accordingly. I would definitely recommend to anyone needing their car shipped!

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

I only have good things to say about Jackie. He "delivered-as-promised" the whole way. Very professional, timely and hassle-free. They cost a bit more than the competition but after having had to go through days of stress and cancel my order with Nexus Transport (read my Google review), believe me when I tell you that the price difference was worth every cent. Highly recommended.

21 de agosto de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Beware. While the cars arrived ok the owner

While the cars arrived ok the owner promised the dates we needed up front - charged us double the national standard to have those specific dates- then once cars were on their way we were told they would be delivered days too soon without us being there. He then gaslit us saying those dates weren’t promised even when presented with recorded proof. He basically hires random people to take the cars, while promising luxury shipping. Our BMW and classic car was picked up by a truck that had been in an accident and a driver who needed a translation app - leaving us anxious from the get go. Then they were dropped off four days early - we were sent pics but were left without us being there

***Regarding the owner’s response to my review. I have never left a bad review in my entire life. As an entrepreneur myself I always give the benefit of the doubt to business owners. However in this case you should be ashamed of yourself. We specifically needed the dates because we were hauling horses and they can only do 5 hours a day - so we were clear (and have the recordings that you sent) that we needed them delivered once we arrived and not before because we hadn’t closed on our property and wanted to be there to accept delivery. You berated our assistant who helped coordinate and were highly unprofessional. This review is to inform those that are willing to pay double for specific dates to not trust you.

****never offered a discount whatsoever. That’s a complete lie. I’m also being honest here and not “critical”. The cars arrived in tact and I acknowledged that and for that I’m grateful. I’m simply sharing my experience of being charged double for specific dates and not getting them. Also your “representative” J told me he was the co-owner and since I never asked for a discount nor was I offered one I’m at a loss.

FYI Owner redacted their multiple original responses. Very shady.

26 de junho de 2025
Avaliação não solicitada
logotipo da U.S. Luxury Shippers

Resposta da U.S. Luxury Shippers

Hi Amy,

We are glad the cars arrived safely but are sorry to hear that your experience wasn’t so pleasant. For future reference, all of our shipments are direct and we never store cars at terminals or depots. In this case, the route was an estimated 4-day transit time and the cars couldn't be held for 4 days until you arrived in Montana 8 days later. We are sorry if this was not clearly conveyed over to you prior to the shipment. Also, Jackie did send you a personal text message on 06/25 to your cell phone offering you reimbursement due to the inconvenience caused by this miscommunication. Perhaps, you never got the text but it was definitely sent. You are still welcome to get in touch with us so we can resolve the issue to your satisfaction and we hope you can give us another opportunity in the future to provide you a 5-star service!

Avaliado com 5 de um total de 5 estrelas

Best service on high-end transport



I recently used US luxury Shippers to transport my Porsche, and I couldn’t be more impressed. From start to finish, the process was smooth, professional, and worry-free. The team handled my vehicle with great care, using enclosed transport as promised, and provided timely updates throughout the journey.

What stood out most was their attention to detail and clear communication—they treated my car as if it were their own. Delivery was right on schedule, and the vehicle arrived in perfect condition.

If you’re looking for a reliable, trustworthy company to transport a high-end or luxury vehicle, I highly recommend US luxury Shippers They truly delivered peace of mind.
Thanks again !

13 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

After another company took a deposit and failed to find a reliable transport US Luxury really came through in the clutch.. thank you thank you thank you

10 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Two companies guaranteed they’d pick up…

Two companies guaranteed they’d pick up my car at a specific time—both burned me and stopped answering my calls. Then I called Jackie. Incredibly professional, got it done with no questions asked. If you want no BS and need your car transported safely and on time, use this company. Solid, professional service.

11 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Trusted white glove enclosed auto transport, five stars.

Excellent communication on pick-up and delivery. Two other transport companies left me hanging. Jackie came through, even on my challenging pick-up timing and logistics. I shipped a very special 911 and am very happy I used U.S. Luxury Shippers. No issues whatsoever. Trust with confidence. Thanks for delivering my baby.

13 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Experience

Jackie was great. I chose to go enclosed luxury transport for my cross country move to protect my vehicle and I am glad I chose U.S. Luxury Shippers. The bid process was quick, easy and transparent. Jackie was very informative and helped me throughout the process. My car made it to the destination quickly and safely just as promised. I would recommend Jackie & US Luxury Shippers to anyone with the need to ship luxury, collector or exotic vehicles.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy set up after speaking with Jackie…

Easy set up after speaking with Jackie truck picked up my vehicle in one day. Transported it 950 overnight. Delivered the next day no one issue. Great service, great driver will use them again. Hands down a great experience all around and very Professional.!

28 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super easy transport

Super easy transport. Great communication and very personal. Quote was fast and very competitive. The car was shipped within 24 hours of the quote. Wow!!!! Jackie is the best!

22 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Moving a high value vehicle 768 miles…

Moving a high value vehicle 768 miles that you have waited two years to get can be nerve racking.Jackie did an amazing job coordinating the complex move. See this wasn’t just an ordinary move it was a Raptor R which pushes the limits of the widest enclosed transports. Jackie coordinated the move, communicated with the dealership, with me and the driver. He exceeded delivery expectations by having the truck arrive safe, on time and in pristine condition! It’s not too often you will find someone who care about your personal investment the way you do, however Jackie exuded that caring attitude, can do spirit and communication for a complex delivery. Chris the driver of the Semi Truck was awesome. He called when he was a hour out, we coordinated a spot where his enclosed 18 wheeler could park and unload the R. Chris maneuvered the Raptor R out of its securely nestled position on the truck. Inspected it and made sure everything was perfect! If you need to transport your prized possession whether it be a family car, sports car or a Raptor you can’t go wrong with this tag team Jackie and Chris knocked it out of the ballpark!!! Thank you gentleman!!!!!

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Reliable and Quick to Respond

I have worked with Jackie at US Luxury Shippers and every transport that they do for me is done with perfect communication and white glove service. I highly recommend them for all of your shipping needs.

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE THESE GUYS!

Probably amongst the worst companies to ever deal with it. When I initially reached out, they were very responsive and said quicky make payment to reserve the date. Made payment, and it was like they disappeared - no time frames of when the car would be delivered, no status, in fact, no responses. They outsourced to a 3rd party that did not speak any english. The car was to be delivered to manhattan but they said to pick it up from New Jersey because it was more "convenient" for them. Went to NJ at the agreed meeting spot, only to be told that they went somewhere else since they had to pick up a car from another location, so meet them at yet another location. WORST WORST WORST - i went along with it only becuase they had my car.

25 de janeiro de 2024
logotipo da U.S. Luxury Shippers

Resposta da U.S. Luxury Shippers

Hello Mr. Chopra, we are sorry to hear about your experience. Upon researching the details of your shipment, we have discovered that the representative you were working with, had asked you in an email prior to scheduling the transport (which we request from customer every time we get a pickup/delivery order to NYC), if you could meet the driver in New Jersey, as navigating trucks in tightly-congested Manhattan is a difficult task, both for the driver and customer, and you had agreed and provided Dispatch an address for your friend in New Jersey. We are sorry if you felt the driver/dispatcher didn’t communicate over updates on the road as well as you’d have liked, but hopefully you can understand that our main priority, being that we specialize in transporting high-value vehicles, is that the drivers stay focused on the road and safely deliver the vehicles. Overall, your car was delivered safely and in great condition with less than a week turnaround time from the time you placed your order (Texas to New York), so we were a little surprised to see a 1-star rating here, (which is the only one we we have ever received) but we realize that we can't please everyone and definitely respect your sentiments here. We hope you can give us another opportunity in the future to provide you the 5 star service that our many customers rave about!

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