eBay.co.uk Avaliações 

eBay are scammers been trying to close my account and they will not let me, I sold a couple of things and they charged me double for doing this I have been a customer for years cannot believe they could do this customer service are like robots never again eBay

I bought a Samsung phone that I did not know at the time was not a EU Samsung phone. It developed problems. It was in Warranty but Samsung would not touch because of the region it came from. I emailed the seller and got not response.
Tried contacting eBay only to be put through the hoops. I was taking around and around in circles on their website. They are happy to take your money but They are NOT contactable when you have problems.. In the end after trying many many times I gave up. I feel very disrespected with and taken for a fool with this process.
I have used EBay for years but not any more.
I will stick to Amazon. I know I will get help when there is a problem. If you know what I know you would do the same.

If I could give minus stars then i most certainly would
After reading some of the comments on here I agree that eBay is the real scammers with the extortionate fees and stupid policies they have in place. I have been using eBay for many years and have 100% positive feedback, unfortunately due to illness ive not used ebay for a few months, however soon as i started selling again they withold my money from sales as im a 'Casual Seller'! what a crock of.... I am no longer going to use eBay and put money in their pockets, Shame on you Ebay!!!

site allows sellers to sell good that don't match the description, without any follow up support.

I have been using eBay for 6+ years and know it like the back of my hand. I believe about 99% of my purchases on eBay were great and only with that 1% did I need to raise a case on the seller, for which eBay were always fair and gave me my money back. The app is very well made and it's a great service, just always look at the seller rating! I only buy from sellers with 99% or higher and where possible only buy from sellers in the UK.

In my experience so many of the secondhand sellers and tax dodging dealers on this site are the most vile, the most obnoxious and the most greedy people that ever crawled out from under a stone. They really are the dregs of humanity. The low of the low who will use every lie, every trick, and every possible way to scam and cheat. And when problems arise for goods not as described it’s not unknown that true to their form and class they then become abusive, threatening and very violent.

Ebay itself with its system of hidden fake auction bidding and special customer service departments runs commensurate to the types of fraudsters and crooks who trade on it.

And if the ebay corp were on fire i would happily stand there and fan the flames to ensure it burnt to the ground. Fully, totally and completely.

There are some odd sellers or buyers, but ebay always helps their customers.

Thanks for not taking down a neutral feedback a buyer left which is a complete lie. Right back at you!

REVIEWING AS A SELLER

I have been trying to sell some items on ebay, i have 100 to sell. As a new account I am only allowed to sell 10 items, i understand that as a new starter.

Having waited for 3/4 months for something to happen, it got barely no attention. I got a friend to purchase one of the items just to get some good feedback logged against the account.

I waited longer and still nothing happened. I got someone I know to try and search for my listing, after clicking 'next' through the pages, they gave up looking for mine after page 20.

It is clear when you search on Ebay, the top results are flooded with sponsored listings - which again is fair enough - if i had paid for promotions I would expect mine to be at the top also. I didn't even expect my listing to be anywhere near the top, but to not even be able to find it is terrible. I understand there are so many sellers and it is very competitive so again I will try to do everything in my power to raise attention.

I have since lowered the price of the listing so many times it will only just make profit, and is now barely even worth doing. My advert is pretty much the lowest cost listings in the category and it still gets no attention.

I then thought to try and get a promotion running myself as was desparate at this stage. I then found i am unable to run a promotion until I sell more items.

So now you will see my issue - I need to sell more items before i can run a promotion, but I am unable to sell items unless i run a promotion. SO I am just stuck. I did try to contact support but all they did was confirm this. So basically there is 0 support on new starting accounts and 0 leniancy.

Thanks Ebay for physically not letting new sellers sell.

I am absolutely appalled and disgusted over the way Ebay now allows buyers to exploit the 'Money Back Guarantee' system for items they claim are "Not As Described" in the listing etc. These reasons are now frequently being used to scam sellers into refunding payments that buyers are not entitled to have because the items sold were as described. From my experience and the experiences of other honest sellers, Ebay clearly overrides the rights of sellers in favour of buyers. This is a disgrace given how much commission Ebay now make on the back of sellers. Despite numerous online chat messages to Ebay Resolution Centre, to complain about unscrupulous buyers, I am constantly given 'lip service' about how sorry Ebay are to hear of my concerns without providing me with any actual evidence of doing anything to resolve my grievances. Once my latest claim for a refund has now been resolved by another dissatisfied buyer, then I intend to shut down my Ebay account for good.

The hypocrisy of Ebay was that I could relist the item on return once I received it back, despite Ebay upholding the buyer's claim and compelling me to make a refund.

Sellers now really need to be aware that they risk being left financially out of pocket, due to Ebay compelling them to refund buyers in accordance with their 'Money Back Guarantee' policy and thus having to pay additional postage costs to receive their unwanted item back from the buyer.

I would seriously urge anyone considering setting up an Ebay account to weigh up the risk of selling, against the risk of being financially left out of pocket due to 'Buyers Rights'.

**NEW NOTE - Refund of Seller Fees**

Following Ebay's compulsion that I refund a buyer who claimed that a designer item sold to her was "Not As Described", despite my listing description and photographic evidence that supported my listing, I attempted several times to refund the buyer the same day using Ebay's new Payment Method, since they severed their contract ties with PayPal.

As I was completely unable to make the transaction to the buyer due to technical problems on Ebay's portal system, I contacted Ebay Accounts to assist me and to request they refund the buyer on my behalf and later debit the payment from my account. After being transferred many times to different clerks I was eventually told the refund would be made by Ebay and my account debited. Great....end of story so I thought !!

I subsequently received an email from Ebay stating that they would be stepping in to refund the buyer because I did not. This email suggested I simply refused to refund the buyer. Feeling absolutely livid, I again rang Ebay Accounts and after being transferred again to several clerks, I spoke to a representative and I was told that a note would be made on file about my dispute. Hoping this would be the end of the matter, I was disappointed to find it was not.

I received an email from Ebay - 'Closing Case Summary' which stated that Ebay found in favour of the buyer and that I (seller) again did not refund the buyer and as a result Ebay had to intervene. I immediately telephoned Ebay Resolution to challenge this factually incorrect and misleading information, given that this document will be placed on my sellers file. I was told it was a standard generated letter. I then emailed Ebay to request this "generated letter" be amended to accurately reflect what I did do, rather than it serve to portray Ebay in a more favourable light to support their case for accepting the buyer's request for a refund and for compelling me to honour it. I am waiting for ebay to respond to me in writing.

Today I noticed that Ebay had still not processed my seller fees considering the buyer was refunded. I rang Ebay Accounts and I was told my fees would not be refunded because Ebay had to intervene to refund the buyer because I would not !! I immediately complained and was then transferred to several more clerks before I eventually spoke to a more senior staff member. My case was reviewed and my complaint acknowledged. I was told a clerk had made an error regarding my Ebay fees issue and that I would be refunded due to the fact that I had attempted to refund the buyer. Currently my seller fees are being processed to my account.

The moral of this case for any Ebay seller, is to absolutely scrutinise every document they receive from Ebay for any false statements that is a damage to their credibility, and to challenge this with Ebay to seek redress. Also to dispute, however exhausting it is, any financial discrepancies regarding their seller fees. DO NOT let Ebay financially benefit any more from you by compelling you to accept unwarranted refunds from buyers who misuse the 'Money Back Guarantee' system, that will leave you making a loss, given how much commission Ebay they take from your sold items.

DON'T USE EBAY! THEY CAN PERMANENTLY SUSPENDED YOUR ACCOUNT FOR LIFE FOR NO REASON AND WITHOUT ANY WARNING!
I was a reputable eBay member for the last 16 years.. always honest to other buyers and sellers hence my feedback score same as my selling performance was 100% all the time. After 16 years my account became permanently suspended without any warning, eBay decided I no longer deserve to have my account or to create any in the future due to my so called "activity pattern.." No explanation or chance to explain what activities, and what's happened, you don't even get any chance to appeal. That's it.
You are banned for life, just like that..
From now I can't sell anything, can't buy anything, and the only reason the account is still live is that eBay needs to collect any selling fee charges..
I contacted eBay, there is nothing they can do about it.. and their decision is final..
- really eBay...?!
This is how eBay treats it's loyal members and custommers..
After researching for similar cases I found there is many more people being treated the same way by this rubbish company.
People please beware!
STAY AWAY FROM EBAY!
It's not the same company as it once was..

Ebay have recently changed payment arrangements which negatively impacts sellers. On Saturday I sold 3 separate items and the buyers paid immediately by PayPal. In the recent past the money would have appeared immediately in my PayPal account which I could if I wished transfer to my bank account (and confidently post the sold items). Now the buyer pays (by PayPal) and the money is transferred to EBAY who hold it for up to 4 days! 2 days have past since I sold my items, the buyers paid and reasonably expect me to post the goods but I still have no money! This is totally unacceptable! Ebay have "guaranteed" they don't hold sellers ($$$$$ millions) in interest bearing accounts! Anyone believe that?!

I was going on a long holiday, so I wanted to deactivate my listings while I was away, so I set the 'time away' setting.

I thought this would disable my listings but it doesn't, it leaves them listed with a small message to buyers that the seller is away.

As soon as I had gone on holiday, one of my items sold. I was not able to deliver the item, so I messaged the buyer, who was understanding at first.

Due to the Covid situation, my long holiday turned into a very long holiday and the buyer got more frustrated, as she had paid. I offered to return the payment but she said she could wait.

I ended up frustrating a buyer, which is not something I would normally do and the reason was because Ebay do not deactivate the listings when sellers are away. They should at least have a setting to allow all listings to be deactivated when the seller is away

Ebay is ceasing use of PayPal.
This is due to happen at the end of April. I expect many people will be dismayed at this. They require your bank details to pay direct into your bank account. Ebay are increasing their fees of a % of the sale to incorporate what would normally be paid to Paypal and they are also adding an additional transaction fee for every item sold. So it will cost sellers more than the previous arrangement using paypal. I would suggest sellers look for alternatives to ebay for selling their goods.

Ordered an item on eBay it said UK seller and would arrive by 9th march 2021by yodel but tracking said arrived at hayes depot still not arrived now the 11th clearly this is coming from China,eBay need to start policing their site a bit more responsibly and stop this practice by foreign dealers,I will be using eBay a little less often unless they get their act together, it's getting more and more difficult to find decent dealers on the site now and knowing which ones to trust.

eBay has become a greedy company. With the new payment account you have to wait 2 days for your money with the same fees as using PayPal. You have to pay for postage up front. They probably don’t pay tax in the U.K.
Avoid. Yet another greedy company.
Go over to Ebid.

UTTER MORONS ON CUSTOMER SERVICE.

Had a problem buyer - SCUNNYTERRY - he received a well wrapped item, decided about 24 hours AFTER delivery that it was damaged, so made a claim. He initially said there was no sign of damage to the outer packaging on receipt - then a few weeks later they decided the packaging WAS damaged.

All along, Ebay told us that it would be sorted and we'd be given all the help we needed with the buyer - as we are convinced that all the damage happened after delivery...purely so they could send it back. Ebay agreed with this...
THEN Ebay refunds the buyers money AND makes us pay to receive the item back - now with even more damage on it than the supplied photos!!
We then had a different customer service assistant "help us", Irish accented Eileen - she must live in a bubble as she'd never heard of such a thing...(people deliberately damaging items to get a refund)
Eileen told us she'd sort it all out and would phone us back on Tuesday...
A few weeks have passed - we are still out of pocket - and NOBODY from Ebay gives a flying DUCK about sellers being ripped off.
AS A SELLER, YOU HAVE ZERO SUPPORT FROM EBAY - SO WE NOW SELL ON FACEBOOK MARKETPLACE, ETSY, ETC. -

I JOINED EBAY WHEN THEY FIRST STARTED OUT SOME YEARS AGO, 1996 OR SO, THE SITE USED TO BE REALLY GOOD - AS FAR AS I AM CONCERNED NOW, EBAYUK CAN FOAD

SELLER BEWARE FEES ARE EYE WATERING HIGH... NOW 10%...
BETTER OFF SELLING ON OTHER SITES..
WHEN YOU SELL AN A ITEM FEELS LIKE YOUR BEING ROBBED..
NEVER SELLING ON EBAY AGAIN..

My husband ordered "Molton Brown"eucalyptus shower gel ×2 from "sigmaadvantage"on ebayuk.He has used this type before over several years.Purchases previously have been from reputable companies i.e.John Lewis etc.However this particular product from aforementioned note no resemblance to the genuine product whatsoever!! To cut a long story a bit shorter,he contacted seller----no response ---then eBay expecting a positive outcome.He was told to send items back get proof of posting,wait 10 days then copy/send said proof and refund would follow.After waiting some time approx10 days ----nothing!!!He subsequently contacted eBay,Their response was" he had failed to provide proof of posting therefore the case is closed" He is £30+ out of pocket but they don't care! Completely dishonest company.Did to his experience I have closed my account with them Would advise anyone to avoid like the plague!!!
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Customer service absolutely atrocious, they are a disgrace, they lie, mislead, never get back to you, give you false hope, one person will tell you one and another will tell you something completely different. No way of complaining except write a letter to a PO box in Ireland! always telling you to wait a period of time then another period of time, then another!! one of them will tell you your problem is sorted yet nothing ever gets sorted! under this new payment scheme where they pay it directly to your bank and not via paypal its all got worse! they have received payment from a sale and I have still not received the money from ebay, none of the customer service team help, they have just gave false hope, lied and contradicted each other, they always say they will escalate it as well, probably laughing behind your back. Even when you request a supervisor contact you they never do. It's a real sad state of affairs. I have a case that's be on going for over a month now and I still have not received my money and its not the buyer that is at fault it is the payments department!!