MacDonalds Avaliações 138

We ordered on the app sitting in the restaurant, after waiting for 20 minutes. Whilst staff were just dealing with delivery orders. Forgetting about paying guests waiting for their food which certainly was not fast or hot

Ordered at Queensway at the drive through, in a rush and starving so decided to collect by car. Collected my order then drove off to park and enjoy my Big Mac large… to find out it was a totally different order.
Phoned up to say what’s happened to be promised a free replacement meal next time in, took name and code (Lisa)
Next time ordered exactly the same as the night before, gave code and name. Assistant disappeared for a couple of minutes then said No Lisa had said only for the Big Mac was free! I had waited 10 minutes to be served and couldn’t believe that Lisa had gone back on her good will jesture . Told staff politely that they could forget the order. Definitely won’t return, so please check your order before you leave.

Macdonalds, Bromley Road, tge gate house,

Yep great staff, full cups of coffee, their delivery driver thou, DIEAGO his name likes scratching vans and chucking coffee over it, I now believe he is actually shooting my van with a air rifle, cctv installed, I'll catch him now, BE CAREFULL WITH silly ppl LIKE THIS.scratch found today. Whilst parked there I don't leave the can unless I'm there, it's the only time I'm not in the van. He does it as I'm disabled and he knows I can't run, on the verge of being paralysed he knows this.

Update, another 3 coffees tgx to DIEAGO DELIVERY DRIVER doing it under my cameras, reposition time, wonder how the old lady he was doing it to stopped it, that I read on Facebook, dieago.... your times up, I don't chuck coffee, only punches n kicks SEE YOU SOON GANG NAM STYLE.

The managers in macdonalds stairfoot Barnsley there attitude is disgusting was stood at counter waiting over 5 mins to be served they were more bothered about the uber deliveries we had just about finished our food when some lads and lasses came in some got served and went to eat there's the others that ordered all got their money refunded and thrown out I went and got 2 lads some food as I new 1 of them the managers were rude to them when I went to order food for my son to take home they refused me I told them I wanted my order taken and they refused as I'd bought 2 kids some food they asked me to leave ir they would call the police on me one manager was very rude to me there attitude to people is disgusting another lady was watching and she agreed with me they even took my number plate lol was a joke will never eat in there ever again I'd avoid managers need to learn manners they ask you to respect them then they want to respect customers first I was always told respect had to be earned

Worle Macdonalds - Very cold food, no salt on chips. No milk shakes, yet again and flat Diet Coke. Gross. Too many meals like this so will not be back.

Standards have dropped in Macdonalds. They do not entertain complaints, this is to make the public aware. Any incidents in car parks of macdonalds, even when its their fault, you will not be compensated or apologised to. tread carefully or simply avoid for better food elsewhere.

FREE sit in tables

Sunderland high street west is free haven for foreign people. No need to buy a meal or a drink, completely free

Ordered a meal via the app and didn't get it delivered. Got a call off the driver saying someone else had picked my order up and to ring, which I did. I was then told that even though there was no delivery, they won't refund me. Absolute con. Their customer service is none existent. Avoid

As a family we went drive-thru at Macdonalds Raunds Northants, (chicken Macrispy meals ordered) The buns were so burnt it made the meal inedible..
I contacted MacDonalds customer service (good quick response from them) but their standard answer (here is a free medium meal, use the QR Code)
I don’t want your free medium macdonalds meal x1.
I informed you and took time out of our busy life’s (nhs staff) to inform you that the quality (or lack of it, fell very short) of the expected standard. Your response to our feedback makes us feel as customers that we are simply after a free meal by complaining. Our nearest Macdonalds is a 7 mile drive from home address so to say we are disappointed and willing to be elbowed off with x1 medium free meal is a insult.

Hopeless customer care.. didn't know who to serve, service was rude, then after ordering found that most of the stuff was not available. Had a job sorting out getting my money back .

Eating in is a terrible experience , we usually try to do drive in as in so many branches this hanging out of jobless teenagers seems to be a normal thing now and nobody of management team can tell them off and ask them to leave , absolutely horrible atmosphere, Coventry branches especially, sitting on the tables or putting their feet on the tables, smoking, acting really provoking and patronising , absolutely disgusting that McDonald’s still hasn’t addressed this safety issue for their customers!

Hi I would like to say a massive thank you to Brandon at your Grainger street restaurant in Newcastle! He helped track down our food & brought it over to us. Someone had also made an awful mess on the baby change unit which he went and cleared up for us. Nothing was too much trouble for him. I hope you see this and he is rewarded for his high level of customer service! He made a stressful situation so much better as eating out with 4 small children on a busy Saturday is never easy! He is definitely a credit to your company! Thank you Brandon

It's not good

Just had drive through , chips missing after we asked is everything definitely there ! How very annoying no chips for my daughter

Went 26.11.22 festival park around 12.00pm. It was packed. There must have been 20 odd workers behind the counter, drive through was backed up spilling out onto the street causing traffic build up. So other cars couldn't drive anywhere (They need to change this to how it was before as it's causing massive issues for other road users) Black Friday weekend must be the reason why. Staff were worked off their feet yet still managed to be nice, polite, friendly. People didn't empty their own tray or move it to the area where it goes. Food, trays etc were left on the tables. It's not always down to staff to clear! The machine was down for ticket call out, hence why everyone was standing around the front end to hear their number shouted verbally. We waited 45 minutes for our food. They need to advertise waiting times, so you can make a choice whether to order or not. Food was the usual. I felt for the staff. I couldn't do that job.

Ordered from the drive through. Waited for 30m to have it brought to my car, the food was cold, missing 2 drinks and an apple pie. My husband went in to be told no pie or milkshakes. Offered refund, which they didn’t know how to do including the manager, so have paid for things I never received and for food that was cold and inedible. This was at holes bay in Poole, Dorset

A group of 5 of us ordered big mac meals only 3x burgers turned up so 2 of us went hungry the option to replace order was not available, I won't be using deliveroo or macdonalds again, zero stars wasn't an option