Mad Paws Avaliações 

Easy to communicate with and very helpful

Have used Madpaws previously. Great service, ease of making booking and easy to seek help from customer support when required.

I had a girl walk my dog this week and she came through for me every day and she was found on your website, thank you

Madpaws online chat and help has always been very helpful... Thanks for your assistance!

Every time I contact the MadPaws support team they are always so helpful, understanding and efficient.

Was a great help. Worked out the problem for me straight away

I have had 2 perfect dog walkers
Rachelle provides the best care, attention, and devotion to Owen
I recently changed my card to cover Weekly Renewal and I need to know it is in place.

It was very easy signing up and costumer service were very nice and respond quickly. Great app for pet sitters!

I am finding that the admin side of things is often confusing or incorrect. For example, when I finished my first sit, I was sent an email showing someone else's booking details. I was also recently sent an email advising me to upgrade to a police check when I already have one.

She resolved my query instantly. Hope she’ll get promotion soon ❤️ or hike atleast✌🏻

The application process with Mad Paws was really smooth and straightforward. I received fast replies to my emails, which made everything quick and easy to sort out. Overall, a professional and efficient experience highly recommend for anyone looking to get started with pet care services!

it was really straightforward which i appreciated ! all steps on the website were clearly labelled and email directions were the same!

As a sitter I feel supported. Easy to communicate with, very prompt and helpful advice and suggestions. Super easy to set up and get started. Website is easy to navigate and customer service is quick to review applications.Highly recommend!!!

My issue was resolved quickly and easily. I was very grateful to be passed to a specialist as quickly as possible.

Great platform for both sitters and owners!

I booked Maya to petsit my dog Penny, whom I live with almost 24/7 and is the proverbial best friend.

Even though we had agreed she would stay there, after I had departed she realised this was more of a guideline than something I booked and paid for.

On my complaint to customer service, they responded with a lovely letter written by AI promising they would follow up with the sitter.

However, no one human read the letter and my stranded dog was at least given an unknown quantity of food and walks and when I returned home she was still alive (two stars).

The booking process to MadPaws is great. It is a streamlined process with great options so you can speedily find someone who won't give a rats arse.

Indeed, I was invited by customer service AI to leave a review! Did they even read the one I left Maya?

I made a cancellation and because the other party was happy to waive the mad paws team facilitated this even without me asking. They had reviewed the chat and could see this was what we both wanted. Proactive and helpful.

Our experience with MadPaws was disappointing. We provided our pet sitter with instructions that our indoor cats must not roam outside freely and are to be kept secured in their outdoor enclosure. We had no issues with our sitter until the final day in which they mistakenly left the enclosure unzipped allowing our cats to escape. Although we recaptured both cats, they remain extremely agitated, having been allowed to roam freely in the neighbourhood.

This error caused a lot of stress for our family, especially our young daughter, which is the last thing you want to deal with when returning from a holiday. What compounded our frustration was MadPaws’ unwillingness to take responsibility. Rather than acknowledge the sitter’s mistake, they attributed the escape to “the cats’ natural behaviour rather than negligence on the sitter’s part.” While we completely understand that mistakes happen, we were appalled by MadPaws’ refusal to take accountability for this error.

We won’t be using MadPaws again.

Fantastic customer service! Friendly, patient and helpful