The support team is excellent, always responsive, knowledgeable, and willing to go the extra mile to solve issues quickly. Their assistance has been key in keeping our projects running smoothly. The p... Ver mais
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Veja o que dizem as avaliações
We’ve been using Magezon Page Builder for over five years, and it remains an important part of our workflow. The biggest benefit has been the significant reduction in page-building time, allowing... Ver mais
A empresa respondeu
We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... Ver mais
A empresa respondeu
Magezon has a couple of great extension and I would say they are very close to 5 stars some of their extensions just has a few small things that need updating but nothing major. I have been using seve... Ver mais
Detalhes da empresa
Escrito pela empresa
Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.
Informações de contato
Vietnã
- magezon.com
4,6
Excelente
156 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent extensions and awesome support
We have been using Extensions of Magezon for years. Excellent extensions that are constantly improved, and excellent support as well. I highly recommend the Magezon. Good job, keep it up guys.
14 de maio de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Michal !
Thank you so much for your kind words and continued trust in Magezon!
We're thrilled to hear that you've been using our extensions for years and are happy with both the product quality and our support team.
Your feedback truly motivates us to keep improving and delivering the best experience possible.
Thanks again for your recommendation – we truly appreciate it!
Keep in touch and let us know if you ever need any assistance.
We had customization request for an…
We had customization request for an extension we use and they provided it quickly within the timeframe.
A small patch was later needed for it to fit our environment, but also provided swiftly and works perfectly.
Highly recommended from here.
1 de maio de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Stefan !
Thank you so much for your great feedback!
We’re glad to hear that our team was able to deliver your customization request on time and quickly provide the patch to ensure everything worked smoothly in your environment.
Your satisfaction means a lot to us, and your recommendation truly encourages our team to keep up the good work.
Don’t hesitate to reach out if you need any further assistance — we're always here to help!
Great service
Our magento upgrade was proving troublesome. Magezon assisted us on getting the Migration completed and our underlying issues resolved. Great experience.
1 de maio de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Evan !
Thank you for your kind words!
We’re happy to hear that we could support you through the Magento upgrade and help resolve the underlying issues.
It was a pleasure working with you, and we’re glad the experience met your expectations.
If you need anything in the future, don’t hesitate to reach out — we’re always here to help!
Great service from Michael Cao
Great service from Michael Cao. Fast response to my queries, and even supplied additional code to help solve my issue. Fantastic service all round!
2 de maio de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Insignia !
Thank you so much for your wonderful feedback!
We’re delighted to hear that Michael Cao was able to respond quickly and provide additional code to help solve your issue.
Your kind words mean a lot to us and motivate the whole team to keep delivering fantastic service.
If you have any more questions or need further assistance, feel free to reach out anytime!
Great company offers Great support
They provide us with great support until we solved all errors that incurred from us due to some changes in the theme.
Highly recommended.
4 de janeiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Bader !
Thank you very much for your kind words!
We’re glad we could support you until all the errors caused by theme changes were resolved.
Your recommendation means a lot to us and encourages our team to keep providing the best support possible.
Please don’t hesitate to contact us if you need any further assistance in the future!
Fantastic support
Fantastic support. Worked with us to get everything working on HYVA with PERFORMANCE!!! so fixed all errors / load time issues / everything.. got near perfect scores on the google page speed now. Thank you so much.. support was fast and accurate and helpful
29 de abril de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Sbolasevich !
Thank you so much for the fantastic review!
We’re thrilled to hear that our team was able to help you get everything working smoothly on Hyvä and boost your performance to near-perfect Google PageSpeed scores!
It’s always our goal to provide fast, accurate, and helpful support — and we’re so glad we met your expectations.
Thanks again for your trust, and feel free to reach out anytime you need assistance!
Avoid Magezon at All Costs – Unprofessional, Unreliable, and Unaccountable
Our experience with Magezon has been nothing short of a disaster.
In January 2025, we engaged Magezon to complete a relatively simple task with a committed turnaround of three working days. That promise quickly proved meaningless. The task dragged on for months with a string of pathetic excuses, poor communication, and a complete disregard for timelines or accountability.
We were forced to chase them repeatedly, often going weeks without responses, and only ever receiving progress once we escalated the issue multiple times. Despite Magezon admitting in writing that they missed the agreed deadline and had no excuse for the delay, they have refused to issue a refund for the $800+ USD we paid in good faith.
They claim the work was “as initially confirmed,” yet the core issue is not about the task specifics—it’s about the gross failure to deliver within the committed timeframe, which led to lost revenue opportunities and a major drain on our internal resources. Their refusal to acknowledge this core issue is both insulting and unethical.
To make matters worse, their so-called “solutions” have been half-hearted offers to “do more work at a discounted rate”—effectively asking us to pay more for their incompetence. That is not a solution. That is exploitation.
In our professional opinion:
Magezon is not trustworthy.
Their customer service is appalling.
Their internal processes are clearly disorganised.
They show zero accountability for failure to meet contractual commitments.
If your business depends on timely delivery, professionalism, and reliability—look elsewhere.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Nick !
First of all, we sincerely apologize for the disappointing experience you had working with Magezon. This is not the standard we strive for, and we regret that we did not meet your expectations, especially in terms of progress and workflow.
We understand that the missed deadline has impacted your plans and resources, and this is something we take very seriously. Our team is reviewing all internal processes to improve transparency, responsiveness, and accountability.
We would like to reach out to you again via email to find a more appropriate solution – not to make excuses, but to take concrete and direct action.
Once again, we apologize for the inconvenience you experienced and thank you for your frankness – it has helped us see where we can improve.
Good extensions, Support OK
Got several extensions and they work well. Support also good, although may take longer to respond.
22 de abril de 2025
Avaliação não solicitada
Resposta de Magezon
Dear René Z !
Thank you very much for trusting and using our extensions! We are happy to know that the product works well and you are satisfied with the support service. We will continue to improve our response speed to serve you better and better. If you have any problems or suggestions, please do not hesitate to contact us!
Very good developer and always…
Very good developer and always listening. Good project monitoring
22 de abril de 2025
Avaliação não solicitada
Resposta de Magezon
Dear PG !
Thank you very much for your compliments! 😊 We always listen and accompany our customers in every project, and we are very happy that you are satisfied with the working process with us. We look forward to continuing to cooperate and bring more value to you in the future!
Extraordinary support!
Michael always goes above and beyond to ensure that support issues are solved in a timely manner. These extensions are so helpful and save a tremendous amount of time. My entire website is built on the foundation of Magezon Magento 2 extensions.
4 de abril de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Brandom !
Magezon thanks you for loving our service and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Great support from Magezon
I have several modules from magezon. In particular I find the pagebuilder easy to use. Several times I have asked for help and I have always received fast and quality support from Magezon, Happy to recommend
26 de março de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Evan !
Thank you for leaving a review. We always want to create the best quality products to help users create websites quickly and easily.
False money back guarantee, illegal marketing
I bought several extensions to try out because they clearly state a 30 day money back guarantee on all products. It was the reason I decided to try them because there was no risk, and they know that's how it's interpreted. They write this guarantee on several places, really emphasising it with no terms mentioned or linked nearby this "guarantee". When I was unsatisfied with the extensions and wanted to cancel the order, they refuse to honor the guarantee. They say there are hidden terms on a policy page that say it only applies if the product is faulty. This type of manioulative marketing is illegal in most countries, and unethical. So be careful with these people, they don't mean what they say.
3 de março de 2025
Avaliação não solicitada
Resposta de Magezon
Anne Sørensen Will!
Thank you for leaving a review. First of all, I would like to apologize for your negative experience with our technical support team.
Our refund policy is publicly available on our website https://www.magezon.com/refund-policy . Specifically, we will refund within 30 days in the event that our extension fails and we are unable to fix it. Your dissatisfaction with the product and wish to cancel your order does not qualify for a refund. We appreciate your understanding. We can replace the product you are dissatisfied with with another product. Would you like it?
I apologize again for your bad experience. Please let me know if you have any further questions, comments or concerns.
Best regards,
Very good customer support
I was helped very quickly and competently and all problems were solved.
They made a lot of effort to solve my problems. Whether it was bugs or questions, the response time was very fast and the solutions were competent.
6 de março de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Guido !
Magezon thanks you for loving our service and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Customer Service - Not even worth a penny
I can only join the other reviews here. They are an awful company and offer the worst kind of customer service. They should change something drastically in their company and customer service. Instead of helping out they leave someone totally alone. Instead of helping out and raise the customer satisfaction, they just make everything worse. Total scam kind of company.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Will !
Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.
I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,
Amazing support
19 de fevereiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Nam !
Thank you for your review! We will try harder to support customers better
Support responds quickly
Support responds quickly and provides a solution.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear RW !
Thank you for leaving a review. We always want to support customers quickly and as best as possible.
Amazing support
Amazing support! Even few years later buying their extension they fix a bug for me :) Thanks
5 de fevereiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Alexandre Lebee !
We are very happy after reading your review. We will try to make good products. We will support enthusiastically and always be open to customers.
They do not accept refunds
After placing the order it is not compatible with the Amasty reward points and follow up extensions and I want a refund and they deny it
I have had to escalate it with PayPal because on the website they publish a refund in 30 days and they do not comply.
24 de janeiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Juan !
Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.
I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,
Hyva compatibility
The compatibility solution has been solved.
20 de janeiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear Adri !
Thanks for leaving a review! We always focus on making our extensions compatible with Hyva.
I have used their extensions for years
I have used their extensions for years. Great way to build pages quickly without being an html programmer.
2 de janeiro de 2025
Avaliação não solicitada
Resposta de Magezon
Dear !
Thank you for leaving a review. We always want to create the best quality products to help users create websites quickly and easily.
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