The support team is excellent, always responsive, knowledgeable, and willing to go the extra mile to solve issues quickly. Their assistance has been key in keeping our projects running smoothly. The p... Ver mais
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Veja o que dizem as avaliações
We’ve been using Magezon Page Builder for over five years, and it remains an important part of our workflow. The biggest benefit has been the significant reduction in page-building time, allowing... Ver mais
A empresa respondeu
We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... Ver mais
A empresa respondeu
Magezon has a couple of great extension and I would say they are very close to 5 stars some of their extensions just has a few small things that need updating but nothing major. I have been using seve... Ver mais
Detalhes da empresa
Escrito pela empresa
Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.
Informações de contato
Vietnã
- magezon.com
4,6
Excelente
156 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They offer a service where they build…
They offer a service where they build custom modules. We agreed upon a price and I was promised a completion date 4 times, 2 months passed and it never got finished. With only the promise of that it would be finished soon. Michael (the guy helping) had a good reason but there were only more delays and the deadline had already passed. We never got issued a refund for our 160$!!!!! We had to find another solution and thus them offering to finish it 2 months later had no more use..
15 de outubro de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Mark !
Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.
I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,
Great, uncomplicated modules with top notch support
Great modules, the support is always top notch and fast with replies in case you need any extra insights.
14 de outubro de 2024
Avaliação não solicitada
Online chat prompt and extremely helpful!
Not being very technically minded when it comes to coding, I added all the page builder extensions to my website. Unfortunately I still couldn't manage to get the header looking correct across all devices. After a few minutes on chat, the header is now perfect. They even took the time to explain how to correctly configure it complete with screenshots and answered several other questions I had. Thank you Min!
10 de outubro de 2024
Avaliação não solicitada
Resposta de Magezon
Thank you so much for your review. If you need any support in the future, we're always willing to help.
Happy with Magezon support
I'm really happy with Magezon support, they resolved practically all issues I had with their free plugin (Customer Approval).
9 de outubro de 2024
Avaliação não solicitada
Resposta de Magezon
Thank you so much for your review. It really encourages us a lot.
Resposta de Magezon
Thank you so much for your review. We're always willing to help anytime you want.
Resposta de Magezon
It's great to see your review. Just feel free to contact us anytime if you need support.
Excellent Magento 2 plugins and amazing…
Excellent Magento 2 plugins and amazing support.
26 de setembro de 2024
Avaliação não solicitada
Magezon is one of the most reliable…
Magezon is one of the most reliable magento 2 modules creators. Currently, they are building their modules with Hyva compatibility which is awesome and the future is bright.
PageBuilder is a game changer and unique at magento universe.
Highly recommended.
12 de setembro de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Bruno !
We thank you for loving Magezon products and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. We hope you will always support Magezon for a long time!
Had an issue but support addressed it…
Had an issue but support addressed it quickly and assisted with another issue that turned out to be with Hyva. 4 stars because it would be better if the issue had been spotted before being released!
1 de agosto de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Adam !
Thank you for your review. We will try to create quality products and the best support service
Good support
We faced some challenges while upgrading the Ninja Menu version in our project. Magezon support was eager to assist us with the problem, and it was resolved promptly. We are pleased with the service we received.
30 de julho de 2024
Avaliação não solicitada
Resposta de Magezon
Hi Oleksandr,
Thank you so much for your good review. We're always willing to support you in the future.
Resposta de Magezon
Dear Naman !
Thank you for your review! We will try harder to support customers better
Prompt proactive customer service
Prompt proactive customer service, easily answered my questions
23 de julho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Nick !
Thank you for leaving a review! We will try to create good products with good support service.
Good support and supporting purchase.
Good support and supporting purchase.
Quick and effective reply
21 de julho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear EP !
Thank you for your kind words!
We're delighted to hear such positive feedback! Providing exceptional service is at the heart of what we do, and we're committed to ensuring that our clients receive the support and assistance they need. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help!
Very responsive
The rep knew the product and was able to answer all my questions
8 de julho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Paul!
Magezon thanks you for loving our service and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Excellent reactivity
Excellent reactivity, we bought CMS revision module and got a premium support from Magezon.
Being Million+ customer business using Magento ecommerce & Magezon, I recomand Magezon*****
10 de julho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Pierre !
Thank you for sharing your positive experience about Magezon. We will try to make quality products and good customer service
Magezon is highly recommended.
Good extensions, good service and good communication. Magezon is highly recommended.
3 de julho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Patricia !
We thank you for loving Magezon products and giving Magezon a 4-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. We hope you will always support Magezon for a long time!
Provides support for their extension
We installed one of Magezon's Magento extensions on a dev server, and contacted their support for help. They were able to test it, make changes so it was compatible with our website, and clearly communicate throughout the process. Thanks
25 de junho de 2024
Avaliação não solicitada
Resposta de Magezon
We always enjoy hearing what our customers have to say, A S ! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Very helpful and responsive
21 de junho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Alex !
Magezon thanks you for loving our products and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Good Extension
13 de junho de 2024
Avaliação não solicitada
Resposta de Magezon
Dear Macrew !
Among thousands of suppliers, thank you for finding and choosing Magezon. No matter what the future holds, our insistence on providing good quality and good service will never change. With your support, we are full of strength and will continue to strive to improve our products. Wish you a happy and healthy life. Best regards!
Beware
Beware. This company refused to honour advertised pricing. The advertised price was in both Google organic search and on an add-to-cart page on their website, however once you added the product to the checkout the price increased. A pricing error due to a poorly configured product page. If you're going to sell Magento extensions then clean up your own Magento website first, and don't penalise customers for poining out your errors.
24 de maio de 2024
Avaliação não solicitada
Resposta de Magezon
Dear !
Thank you for leaving a review! First, I would like to apologize for your negative experience with our website.
We have checked and found that the pricing error was caused by a misconfiguration of our product page, which caused the prices to be out of sync. We have fixed this error.
We will make sure the pricing error does not happen again. We apologize again for your negative experience.
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