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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Im a new customer, i only made a deposit of £10 and got 4 bonuses! 2 on big bass and 2 on the panda game... something fury? Anyway i won over £300 in the end! The company cant control the spins. Sorry... Ver mais

Avaliado com 1 de um total de 5 estrelas

Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Ver mais

Avaliado com 1 de um total de 5 estrelas

Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getti... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Casino e loja de apostas online

Sobre Magical Vegas

Escrito pela empresa


Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!

Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.

Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.

Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

211 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Thankyou for your copied and paste…

Thankyou for your copied and paste reply . i have closed the account down for 5 years along with lucky pants , mecca bingo .Online chat made it quite clear i had converted bonus funds into real cash . alias diamond69

5 de maio de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello Carole,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Magical Vegas Team.

Avaliado com 1 de um total de 5 estrelas

Scam site advertising

Scam site advertising 100% double up cedit that took over 4 hours to get, just for it to then be in game credit.
What a load of.... please dont use the site its a scam!

1 de maio de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello Damian,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

We would encourage you to email us at reviews@rank.com with the relevant details for us to investigate. If there is anything further that you would like us to address, or any other concerns you more than welcome to add it on the email.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Looking forward to hearing from you soon.

With regards,
The Magical Vegas Team.

Avaliado com 1 de um total de 5 estrelas

Deposited and withdrew 300 with money…

Deposited and withdrew 300 with money still there to play and account been locked. Now been 1 in queue for support for over an hour

30 de abril de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello Jonny,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

We would encourage you to email us at reviews@rank.com with the relevant details for us to investigate. If there is anything further that you would like us to address, or any other concerns you more than welcome to add it on the email.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Looking forward to hearing from you soon.

With regards,
The Magical Vegas Team.

Avaliado com 1 de um total de 5 estrelas

I have played Wish upon a jackpot in…

I have played Wish upon a jackpot in other sites and when you deposit money without using bonus I have activated Bonus with 3 books appearing 2 times with one god fairy showing up for £20 !

Here I have deposited £20 and god fairy disappeared 2 times which is normal as I know it does, but received zero bonus with second deposit I made of £20!

In total I had 4 fairy god disappeared and 1 showed up and fessed 3/4 pounds on 20p bet of course!

I wanted to check if I will stay longer in game if I play on 20p, but that is nearly impossible as Bonus system of 3 books doesn't appear for 380 turns, can you believe this :-)

I have calculated how many times I have pressed by 20p. Usually 40 pounds divided by 0.20p is 200 times, however it did won small amounts just to keep me just a bit inside.

I have a honest opinion regarding people rating this app with more than 3 stars as fake !

Not curious really regarding money I lost, but the fact that with Wish upon a jackpot in every 60 turns you get 3 books no matter what in other sites, here for 380 turns I get at least 4 disappearing fairy god and zero 3books bonus!

Close the site, please :-)

24 de abril de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello Yoan,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

We would encourage you to email us at reviews@rank.com with the relevant details for us to investigate. If there is anything further that you would like us to address, or any other concerns you more than welcome to add it on the email.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Looking forward to hearing from you soon.

With regards,
The Magical Vegas Team.

Avaliado com 5 de um total de 5 estrelas

Very nice surprise thankyou

8 de abril de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hi Mary,

Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you are enjoying the site.

We really hope that the next time you log in to Magical Vegas, it is a better experience. We will be working hard to make sure of this.

Regards,

The Magical Vegas Team

Avaliado com 1 de um total de 5 estrelas

I take it all back !

I take back my previous glowing review. My MV account is now locked and my deposited funds confiscated because they didn't like my bonus usage. If there are ways to use the bonus in a manner deemed unacceptable, then MV should close down those ways surely. Instead they choose to leave this 'entrapment' open and then close you down/steal your balance.

1 de abril de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello Chris,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

Your feedback has been passed on to the Magical Vegas Online Team to investigate. We would like you to email us at reviews@rank.com with your relevant details.

With regards,
The Magical Vegas Team.

Avaliado com 1 de um total de 5 estrelas

one star is too much for this site.

one star is too much for this site.
You barely get any bonus rounds and when you do get you are very close to win big but they always pay just the mini jackpot in every game.
I got repeatedly full bonus on games like 20 or 50 free spins in bet of 2 pounds and got 0.45 pence.
I have screenshots of this happening repeatedly.
They are all staged as soon as you get to a certain amount winning no way you can win anymore and if you try other slot in couple of min all money will be gone.
Avoid as I just lost here nothing regarding luck and is not even any fun site always gives errors and resets you from start.

5 de março de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

Your feedback has been passed on to the Magical Vegas Online Team to investigate. If there is anything further that you would like us to address, or any other concerns, please email us at reviews@rank.com with the relevant details.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Magical Vegas Team.

Avaliado com 1 de um total de 5 estrelas

This is the worse place I ever played

This is the worse place I ever played, games never give you free spin or bonus, you can play the same game over and over and no free spin our bonus, they give you bonus money and don't tell you where you can play, when contact customer support, bla bla that game are regulated etc, how came you play £1 bet or 0.20p bet and still now bonus or free spin.

New games same nothing.
Closing my account for sure .

2 de março de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

Your feedback has been passed on to the Magical Vegas Online Team to investigate. If there is anything further that you would like us to address, or any other concerns, please email us at reviews@rank.com with the relevant details.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

With regards,
The Magical Vegas Team.

Avaliado com 5 de um total de 5 estrelas

I am very happy

1 de março de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hi Mateusz,

Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you are enjoying the site.

We really hope that the next time you log in to Magical Vegas, it is a better experience. We will be working hard to make sure of this.

Regards,

The Magical Vegas Team

Avaliado com 1 de um total de 5 estrelas

Completely Duped

I originally gave this site great reviews but over the past month or so I feel totally ripped off and when they give you a bonus, I can only say don't play it as you'll always win big but you'll not get it.... feel the site is now devious and I will now go back to other sites that don't do this underhand tactics

1 de março de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hello Hayward,

Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience.

We would encourage you to email us at reviews@rank.com with the relevant details for us to investigate. If there is anything further that you would like us to address, or any other concerns you more than welcome to add it on the email.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Looking forward to hearing from you soon.

With regards,
The Magical Vegas Team.

Avaliado com 1 de um total de 5 estrelas

Unprofessional. Don't want to payout.

I signed up to magical vegas with a £10 deposit. After playing some slots i managed to get some good wins taking my balance too £142 (great i know) but then, the problems started. I tried to withdraw this amount and my account was instantly locked. I had to send a stupid amount of i.d to verify myself, I was informed this can take upto 72hrs for the verification process to be completed. 72hrs pass and still nothing. On the 5th day i get an email asking for more information as some of the information i provided wasn't suitable but was listed on their website as a form of i.d. anyway, i obviously want my winnings so i comply with their requests and send more "suitable" information about myself. A week after it all began, i then get access back into my account and my winnings are still on my account, so i made a request for withdrawal. I still haven't received my winnings despite their promise of it been paid within 15mins of request. They are happy to take my £10 deposit and allow me to gamble without any confirmation i am who i say i am. I made a couple of phone calls and was told too wait it out as the verification process can take longer than the 72hrs proposed. This site really do make it as difficult as they possibly can to pay out. I'd won fair and square but yet they couldn't swallow that and payout. The whole process has been an absolute disgrace on their side. Theirs many other sites, who aren't as difficult as these, and my advice would be stay well clear of this app/site as you will be left disappointed. I deposited, i won, and you don't want to payout. Looking at the rest of your not so fantastic 1 star reviews you should be shut down. You're an embarrassment too the well established gambling sites and you really shouldn't be taking people's money if you're going to make it as difficult as you have for me to get my winnings.

4 de fevereiro de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hi Jason,
Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with verification checks procedure and time taken to verify details.

Your feedback have been passed on to the Magical Vegas Online Team to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew
The Magical Vegas Team

Avaliado com 1 de um total de 5 estrelas

Record your game play incase you have same issues i'm facing.

I signed up for this site, upon trying to play blackjack it was going Smooth (Not talking about losses/wins) I'm talking about connectivity issues, After wagering for example £5 / It asked me to reload the game) upon reloading the game the £5 vanishes (Not waged remember) i proceed to try another few times with different amounts and still have the same issue even a few times after winning it doesn't show funds, I did it more times and recorded the process to give the Technical team a video evidence that I'm not lying
Tried different games with slowness/issues aswell

I would avoid until its all fixed also my bonus funds are not playable...

My recommendations to first time/new customers is to record on your phone your game play (Luckily my phone has an instant record feature) to record the gameplay) so if you have any issues you have evidence.

I'v'e looked at my Game play history where it shows i wagered without any win/loss it just says the wagered amount

also upon signing up for the website and depositing it didn't show in Browser account, but on mobile it shows, which is strange. and i tried to clear cookies/cache

Just be cautious when first playing with this website and i'm hoping to get this resolved asap.

ii recorded a 14 minute video of me having these issues and will pass it onto Magical Vegas, and hope i get ALL my money back that randomly got taken, else i will have to report this further.

17 de janeiro de 2023
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Thank you for taking the time to review MagicalVegas online. We're sorry to hear of your frustration with your recent gameplay. For any issue regarding the website we would always advise sending any evidence in to our Digital Escalations team so they can investigate the matter.

We will make sure your feedback is passed on to the MagicalVegas Online Team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with MagicalVegas are fun and enjoyable. We will be doing all we can to ensure this is the case.

With regards.
Kevin.
MagicialVegas Online Team.

Avaliado com 1 de um total de 5 estrelas

1 star is too much for Magical…

1 star is too much for Magical Vegas.The worst site ever.Guys be careful they counted each pound as a winning return to the player.As a new customer they give some wins just to trust them.After just taking money, and give 1 or 5 or 20 pounds.So dont join them.I have closed my account after losing a big amount of money.This site must be closed.Constant errors as well.I cannot understand what are they doing in UK, they should be reported to UKGC.

16 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Probably one of the worst bonuses…

Probably one of the worst bonuses you'll ever get your limited to 15 games you can play on and So if you put a 100 pound on they give you 100 pound and wagering requirement is 10000 pounds So you will basically lose no matter what you do Because you will constantly go on the same slots because you don't have a choice

27 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Joke do not use this site it’s…

Joke do not use this site it’s terrible customer service is a joke aswell took 3 hours of them cutting me of to tell me we’ll sort your money in 15/16 days what a joke terrible site be warned

17 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid

Awful site I used to love it but not anymore,they give you free spins on the promotion but don’t tell you which game it’s on you have to try them all and none of them work plus it’s 50x wagering not worth bothering with ,try and email them and get a reply if you are lucky six weeks later ,just to add they have since blocked my ability to make a deposit not just on here but also on their sister sites have asked the others why but had no reply from any of them just rude

29 de setembro de 2022
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hi Chris,

Thank you for your review of Magicalvegas.com. We would like to apologise for your disappointment with not enjoying your gameplay on your recent visit.

Your concerns have been passed on to Magical Vegas Online to look into. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that your next visits to Grosvenor Casinos are positive. We will be working hard to make sure of this.

Regards

Andrew
The Magical Vegas Team

Avaliado com 5 de um total de 5 estrelas

Do not listen to the negative reviews

Do not listen to the negative reviews. I baked £13000 in total in one day then another £2300 the next day. The ID checks took longer than normal but that was down to me not submitting the correct things. Once verified the money was in my bank with 2 hours , all three times! Excellent site and would defo recommend

27 de setembro de 2022
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hi Steve,

Thank you very much for your review of Magical Vegas Online. We’re very happy to hear that you enjoyed playing the games and won.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew
The Magical Vegas Team

Avaliado com 5 de um total de 5 estrelas

Torreslou9 here great site

Torreslou9 here
Absolutely great site no issues at all
I think people lose and then start blaming the site which is ridiculous I started off losing then had a nice run and was up £20 or £30 I continued playing lost £20 and ended £10 up.
I could have won £30 buy I chose to carry on that's not the sites fault is it !!
Anyway I will be back again tomorrow
Thanks Magical Vegas I really enjoyed playing your games

3 de setembro de 2022
Avaliação não solicitada
logotipo da Magical Vegas

Resposta da Magical Vegas

Hi Torreslou9,
Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you enjoyed your gameplay on the website.

We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew

The Magical Vegas Team

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