Hi Luuk, Zack here, founder of Magic Nothing.
I'm sorry the experience didn't match your expectations, and I'm sorry it took me too long to see and respond to this. Let me address it directly now.
How tokens work: they pay curators to listen to and consider your track, not for guaranteed placement. This is how every legitimate playlist pitching platform operates, because Spotify's terms don't permit guaranteed placement.
What we do refund: if a curator doesn't review within 72 hours, tokens auto-return. Beyond that, declined submissions aren't refunded because the curator did the work of listening and giving feedback.
That said, 'we should communicate the model more clearly upfront' is fair feedback I'm taking seriously.
I'd like to look at your specific campaign personally, please email zack@magicnothing.com and I'll dig in myself.
- Zack
P.S. a note for anybody else reading this: I highly recommend curating and promoting your own playlists instead of only pitching to them. This is the most reliable way to build real placement leverage as an artist, and it has LOTS of value for you (it becomes a flexible asset, you can earn tokens to spend on promo/pitching, etc).
I built Magic Nothing specifically to support Artist/Curators doing this and pitching to each other!