Magicshine Avaliações 

46
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Struggle with rear light mount. Good communication with customer service, we found a good solution for my problem. Quick response time, good customer service, seems like they lister to their custom... Ver mais

Avaliado com 5 de um total de 5 estrelas

Son las mejores lámparas 🔦 la evo1300 dio mucha batalla y al final por un fallo ellos me hicieron la garantía, son una empresa increíble con una atención inigualable 👍🏻

Avaliado com 5 de um total de 5 estrelas

I've had a couple of these lights for MTB and they've been great. I recently reached out to support as one of my lights stopped working, and they've were super helpful in getting my issue resolved. Tu... Ver mais

Avaliado com 1 de um total de 5 estrelas

Light seemed bright and with easy controls via separate button that mounts conveniently on handle bar, but the mount for the light itself fell apart on first attempt to install. Cheap plastic that bro... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de acessórios para bicicletas

Escrito pela empresa

Magicshine is a world-renowned brand dedicated to crafting high-performance outdoor lighting solutions for over 18 years. Our core product line includes premium bike lights, versatile flashlights, and durable headlamps, designed to empower adventurers, athletes, and professionals across cycling, skiing, trail running, hiking, and demanding work environments. We take immense pride in our unwavering commitment to quality, reliability, and affordability. Every Magicshine light undergoes rigorous testing to ensure it withstands the harshest conditions, delivering consistent brightness and long-lasting battery life when you need it most. Whether you’re commuting before dawn, exploring remote mountain trails at night, or working in low-light settings, our products are engineered to keep you visible, safe, and focused. Trusted by millions of outdoor enthusiasts worldwide, Magicshine has built a legacy of innovation by listening to our customers’ needs and pushing the boundaries of lighting technology. From compact, rechargeable bike lights to powerful, multi-mode headlamps, we offer solutions that balance cutting-edge performance with accessible pricing, making premium outdoor lighting available to everyone. At Magicshine, we believe the right light shouldn’t limit your adventure. We’re here to illuminate your journey, whether you’re chasing a new personal best on the bike or working safely after dark.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

46 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(46)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Struggle with rear light mount.

Struggle with rear light mount.

Good communication with customer service, we found a good solution for my problem. Quick response time, good customer service, seems like they lister to their customers. Overall very happy with the Magicshine products purchased so far.

29 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A perfectly functional light becomes waste because of one plastic part

I purchased a Magicshine Monteer 1400 because I trusted a brand that appeared to stand for quality, durability, and sustainability, even though it was more expensive than many alternatives. After 6 years of working perfectly, a small plastic mounting part broke, making the light unusable for cycling.

I contacted both technical support and the marketing department looking for a solution. I suggested several alternatives: advising whether any current adapter could be adapted to fit, providing the design or technical drawing of the part so I could 3D print it myself, or recommending any other technical solution that would allow me to continue using a light that still works perfectly.

They have not helped me at all. They confirmed that no spare parts are available, offered no alternative solution, and the only proposal I received was a 20% discount code to purchase a new light.

Personally, I prefer to support companies that are committed to repairability and extending the lifespan of their products. That is precisely why I chose Magicshine instead of cheaper alternatives. Today, I am disappointed with the response I received.

30 de junho de 2026
Avaliação não solicitada
logotipo da Magicshine

Resposta da Magicshine

Hi,

Thank you for taking the time to share your experience. We're truly sorry to hear about your disappointment, and we completely understand how frustrating it is when a small plastic component prevents an otherwise functional light from being used.

Your Monteer 1400 has been in service for around six years, and we sincerely appreciate your long-term support of Magicshine.

Regarding the mounting part, unfortunately, as this product has been discontinued for many years, we no longer have spare parts or 3D design files available for this component. We understand this isn't the answer you were hoping for.

If you have access to 3D printing and are comfortable designing replacement parts yourself, you may certainly try creating a compatible replacement. While we're unable to provide technical drawings or CAD files, we genuinely hope this could help extend the life of your light.

We also truly appreciate your feedback regarding repairability and product longevity. We'll share your comments with our product team as we continue improving future products and our after-sales support.

Thank you again for your honest feedback.

Avaliado com 5 de um total de 5 estrelas

Brightest longest battery available

I bought a Seemee r300 from magicshine July 2025 and it has the brightest and longest charge of any rear light i have ever used in 27 years, i had a problem this month June 2026 and they replaced free of charge great after sale service, I will be recommending to all in my group "Leeroadies "

18 de junho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Light and Bright

Overall, I’m happy with the product. It’s lightweight and its daytime flash is nice and bright. The 7 hours of battery on daytime flash is not as long as it sounds I’m sure there’s a trade off between duration and weight though, so I’m willing to charge it more often to save some grams.

It can with a small zip tie but I couldn’t figure out how to use it to secure the mount to my seat post so I just used the stretchy band it came with. The instructions also listed a mode that the light doesn’t seem to have, but that’s not a deal breaker.

10 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Great Product and Support

I've had a couple of these lights for MTB and they've been great. I recently reached out to support as one of my lights stopped working, and they've were super helpful in getting my issue resolved. Turns out that I needed a replacement light under warranty, and one was sent out without any drama whatsoever. Thank you!

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Long terms of processing

Long terms of processing, delivery, responses.
Not transparent tracking process.

13 de abril de 2026
logotipo da Magicshine

Resposta da Magicshine

We’re very sorry for the delay. Due to the destination being Belarus, shipping and tracking updates may take longer than usual because of local logistics and customs processes. We understand this can be frustrating, and we’re continuing to improve communication and tracking transparency.

If you still need assistance, please contact support@magicshine.com
with your order number and we’ll check it for you.

Avaliado com 5 de um total de 5 estrelas

Compra MS-34243

Hola, hice mi compra (MS-34243), pero no llegaron todos mis productos, solamente las gafas.

Sin embargo, me comuniqué con Magicshine para reportar la situación, y por la confianza que tiene la marca con sus usuarios, me enviaron mis productos faltantes, los cuales vienen en camino.

La comunicación Magicshine es muy buena.

13 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

cheap mount broke during installation

Light seemed bright and with easy controls via separate button that mounts conveniently on handle bar, but the mount for the light itself fell apart on first attempt to install. Cheap plastic that broke in two places: the joint hinge with small metal pin as well as the site where the tightening hex screw enters

13 de abril de 2026
logotipo da Magicshine

Resposta da Magicshine

Hi Christian,

Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with the original handlebar mount during installation — this is not the standard we aim for.

We have already sent a replacement, and it has been successfully delivered to you. We hope the new mount is now working properly and provides a much better experience.

If you have any further questions or need assistance, feel free to contact us at support@magicshine.com.

Avaliado com 5 de um total de 5 estrelas

Excellent quality and even better service!

I absolutely love my Magicshine Hori 1300! The light is top-notch, with crazy good battery and it's built to last. Also big thank-you to the support team, I had an issue with my remote but the team was incredibly helpful and resolved everything very quickly. I’m so impressed with their responsiveness! Highly recommend this brand, would give it more stars if I could.

29 de abril de 2026
Avaliação não solicitada
logotipo da Magicshine

Resposta da Magicshine

Hi there,

Thank you so much for your amazing feedback — this truly means a lot to us! We're thrilled to hear that you're loving your Hori 1300 and that it’s delivering the performance and reliability you expect.

It’s especially great to know our support team was able to quickly resolve your remote issue. Providing fast and effective assistance is something we always strive for, so your recognition really motivates us.

Thanks again for your trust and recommendation — riders like you are what keep us going. If you ever need anything, we’re always here to help!

Ride safe and enjoy every mile 🚴‍♂️✨

Avaliado com 3 de um total de 5 estrelas

La pagina no es muy clara

No hay muchos productos. La entrega fue buena, la pagina de MagicShine, es muy confusa. No es tan amigable al usuario.

25 de março de 2026
logotipo da Magicshine

Resposta da Magicshine

Hola,

Gracias por tu comentario y por compartir tu experiencia con nosotros. Nos alegra saber que la entrega fue satisfactoria, pero lamentamos que la navegación en nuestra página web no haya sido clara ni fácil de usar.

Estamos trabajando continuamente para mejorar la experiencia del usuario, por lo que tu opinión es muy importante para nosotros. Si es posible, ¿podrías indicarnos qué partes de la página te resultaron más confusas o qué crees que podríamos mejorar? Tus sugerencias nos ayudarán a optimizar mejor nuestro sitio.

Gracias de nuevo por tu feedback — lo valoramos mucho.

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