I have been trying since last July to get a £200 refund. I am an idiot and should have known better. Ordered dresses but realised the pictures they used were fake. Sizing dreadful. Was offered 10% the... Ver mais
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Veja o que dizem as avaliações
I ordered the Brielle dress around mid-April for a wedding I attended last weekend, and I’m genuinely so happy with it. The fit was super flattering and the material felt soft and high quality — even... Ver mais
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Reviews are concerning. Want to cancel order now and only contact details available are email address. Need to know if someone is looking at emails. Update: They responded to email. They refus... Ver mais
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Ordered two dresses for a wedding, waited almost 2 weeks for them, and only one arrived despite the tracking and email ‘confirmation’ stating a complete delivery. The Lisette Sleeveless Lace dress... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in the heart of Amsterdam, Maison d'Amber is created with a passion to transform the fashion industry by offering timeless elegance with a contemporary twist. From the beginning, Maison d'Amber has been committed to creating a luxury brand that not only matches the sophisticated tastes of the next generation, but also redefines the essence of a true trendsetter.
Informações de contato
1,6
Muito Ruim
78 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 45% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I wouldn’t even give 1 star if I could…
I wouldn’t even give 1 star if I could give none I would. Dress is extremely poor quality. I have asked for a return address, they are refusing, obviously don’t want to refund. This is a scam site. My only hope is my bank can claim my money back. DO NOT GIVE THIS SITE YOUR TIME.
23 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Deborah,
We’re very sorry to hear that you’re unhappy with your experience.
Just to clarify: we absolutely do offer returns and we never refuse a refund when a return is processed according to our clearly outlined return policy — which is available on our website and shown at checkout. If you were not provided the return address, we kindly ask you to check your inbox or reach out again so we can assist further.
Maison d’Amber is a legitimate business based in the Netherlands. Accusations of being a scam are not only unfair but also inaccurate. We work hard to provide responsive customer service and transparent policies — including offering customers the choice of returning their order for a full refund (minus return costs) or accepting a partial refund if they wish to keep the item.
We are here to resolve any issue respectfully and fairly. Please feel free to reach out again so we can assist you further.
— Team Maison d’Amber
Delivery Timescales and Non-working link
I received an email on Monday saying a delivery has been set up. But the link I have received doesn’t work as the server cant be found. Now seeing these reviews I’m worried my dress wont arrive on time as I have no idea where it is or where it’s been, nor will it look the way it should or will I have any luck receiving a refund from the team if I’m not happy with my order.
19 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Kacy,
Thank you for your feedback — we completely understand your concern.
To clarify, delivery typically takes 7–12 business days from the shipping date due to international transit and customs, which we mention at checkout and on our website. We're sorry to hear that the tracking link wasn’t working — if that ever happens, we're happy to send you an updated version manually.
Also, please rest assured: if you're not satisfied with your order once it arrives, you’re absolutely entitled to return it. We offer a fair return policy and process refunds quickly upon receipt of the returned parcel.
Our team is always here to help — feel free to reach out to us at support@maisondamber.com if you’d like us to send a working tracking link or assist further.
Warm regards,
Team Maison d’Amber
Do not buy from this business they are a scam!!
Do not buy from this business they are drop shipping from temu! I found the exact dress there for like £15 and they are trying to charge like £120! The quality of the item is awful- the dress i received would not fit someone half the size. It is either faulty or they are falsely advertising. Their customer service is awful! Avoid at all costs!
19 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Natasha,
Thank you for sharing your feedback — we’re truly sorry to hear you were disappointed.
While we completely understand price perception differs per customer, our prices reflect more than just the item itself — they include our team’s efforts, branding, content creation, warehousing, packaging, customer support, and shipping logistics. We do not claim to manufacture our products; like many global retailers, we work with international suppliers, but we carefully select styles based on quality, fit, and styling — not solely on cost.
Regarding sizing: we do provide size charts on every product page, and our customer care team is always available to assist before purchase. We also offer returns if something isn’t quite right — the 10% refund option is simply an alternative for customers who wish to avoid the costs of returning.
We’re here if you’d like to discuss this further — feel free to reach out to us directly.
Warm regards,
Team Maison d’Amber
Scam. Do not buy
Please will someone contact me. I placed an order weeks ago. Nothing has arrived. I have now found these reviews. I do not want the items. This is a scam and I will be reporting to my bank immediately.
8 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Emma,
We’ve just sent you an email — your parcel is currently on its way and we’ve included your personal tracking link so you can follow it in real-time.
Please take a moment to check your inbox (and spam folder just in case). We’re absolutely not a scam and are here to help if you ever have concerns.
Warm regards,
Team Maison d’Amber
Poor quality
Poor quality, does not look like the imaging. Extremely difficult and expensive to return.
Would not recommend at all
28 de abril de 2025
Resposta da Maison d'Amber
Hi Sophie,
We’re truly sorry to hear about your experience with your order — this is not the level of service or quality we strive to provide at Maison d’Amber.
We’ve just sent you an email to personally address the issue and find the best way to make things right.
Please check your inbox (and spam folder just in case). We’d love the opportunity to turn this around for you.
Warm regards,
Team Maison d’Amber
Avoid!!
I would never normally write a review but on this occasion I feel I have to.
I ordered 2 dresses from this site for a wedding I was attending on Saturday. They took nearly 3 weeks to arrive and upon receiving the items am extremely disappointed with the quality and the colour is completely different to what I saw on the site. I haven’t even tried them as I know I do not want to keep them.
When I emailed to return, it was suggested that I get a 10% refund and keep the items as it was going to cost me shipping fees back to china as well as customs charges and they said they may not even recieve them. I have spent over £100 on these items and feel robbed. Really disappointed with the company and won’t be using ever again.
21 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Emma,
We’re truly sorry to hear about your experience — this is absolutely not the standard we aim for. We understand your disappointment, especially given the delay and the difference in colour and quality.
We’d love to make this right and have just sent you a personal email to find a solution together. Please check your inbox (or spam folder just in case), or feel free to email us directly at info@maisondamber.com.
Thank you again for your honesty, and we really hope to earn back your trust.
— Team Maison d’Amber
Great!
I am very happy about the jacket I bought! Shipping was within an acceptable time range. The product was packaged properly and the overall quality is very good. Before I ordered I had a question about the sizing. The customer service responded quickly.
Overall a good experience!
19 de abril de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Thank you so much, Cudi!
We’re so happy to hear you’re loving your jacket and that everything went smoothly — from sizing support to delivery. It means a lot to us that you took the time to share your experience. Can’t wait to see you back at Maison d’Amber soon!
Warmly,
Team Maison d'Amber
So happy with this dress 💖
I ordered the Brielle dress around mid-April for a wedding I attended last weekend, and I’m genuinely so happy with it. The fit was super flattering and the material felt soft and high quality — even better than I expected. I did worry a little about whether it would arrive on time, but it came just in time for the event. I got quite a few compliments and felt really confident wearing it. Definitely considering ordering again soon!
15 de abril de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Thank you so much for your lovely review, Karolina!
We’re so happy to hear the Brielle dress made you feel confident and beautiful on such a special day. That’s exactly what we hope for with every piece we send out! So glad it arrived just in time — we can't wait to have you shop with us again soon.
Warmly,
Team Maison d'Amber
DO NOT USE UNDER ANY CIRCUMSTANCES …
DO NOT USE UNDER ANY CIRCUMSTANCES waste your money buying from this rip off company. Dress was too big, extremely cheap material (I paid £52 for this awful dress). In requesting a return I was told I had to send to China and was not guaranteed a refund as it may not arrive and they would not be held responsible.
I have been offered a pathetic 15% refund (£7.80) for a £52 dress. It’s an insult, oh and I can keep the dress (which doesn’t fit). Gutted is an understatement as this was not cheap. USE THIS COMPANY AT YOUR OWN RISK AND IF YOU DONT MIND THROWING YOUR MONEY AWAY!!!
21 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Kirsten,
We’re incredibly sorry to read your review and to hear how disappointing your experience has been. This is not the standard we hold ourselves to, and we sincerely want to make things right.
Please reach out to us at info@maisondamber.com — or reply to the message we've sent — and let us know how we can fix this for you. We’d love to offer you a better solution that reflects the inconvenience caused.
We hope to hear from you soon so we can resolve this together.
Warm regards,
Maison d’Amber
Do NOT order from this site
Took ages to arrive, but this wasn’t the issue. Dress arrived - too big on the top and too small on the bottom. I decided I’d just send it back. I sent the email and my reply was I could have a replacement or an exchange. The emails were back and forth. Offering a 10% refund and to keep the dress (I really don’t want) I demanded a refund and again and now they say I can have a refund but would probably take 1-2 months, pay £20 for customs and additional costs. What’s the point?!?! I paid £64 for a dress I can’t wear.
Very angry and disappointed with this experience. Will never order again!!!
18 de maio de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Hi Tania,
I’m truly sorry to read your review and to hear how disappointed you’ve been — that’s never the experience we want for our customers.
We’d love to make this right for you and find a solution you feel good about. Please reach out to us directly at info@maisondamber.com, or reply to our message, and we’ll do everything we can to resolve this together.
We genuinely appreciate the chance to fix things.
Warm regards,
Maison d’Amber
Dress arrived a different colour to…
Dress arrived a different colour to advertised. Tried emailing and unfortunately nobody replies.
Avoid.
28 de abril de 2025
Resposta da Maison d'Amber
Hi Charlotte,
We’re really sorry to read about your disappointment — this is definitely not the experience we want for our customers. We’ve just sent you an email to sort this out together and make things right. We’d love the opportunity to fix this for you.
Warm wishes,
Maison d’Amber
Shocking
Took too long to arrive and when queried with customer service of how long it’ll take, I was ignored. Received a message once it had eventually arrived. Poor quality and over priced- one dress faulty. Never again!
28 de abril de 2025
Resposta da Maison d'Amber
Hi Becky,
We’re very sorry to read this. Your experience is not at all what we want for our customers, and we’ve just sent you an email with a solution. We truly hope we can make this right and restore your trust.
Warm regards,
Maison d’Amber
I was so disappointed to receive the…
I was so disappointed to receive the wrong size I cannot claim the satisfaction of more than that 3 stars. They have,however offered a full refund. But to save me undertaking return I have decided to give the sandals as a gift to my step mum
24 de abril de 2025
Avaliação não solicitada
Resposta da Maison d'Amber
Thank you for sharing, Kerri
Team Maison d'Amber
De service was perfect
De service was perfect, de klantenservice erg snel na mijn vraag over productspecificaties. Het pak Ivy en de zonnebril zijn echt prachtig, ik ben heel erg blij! Ik kom zeker terug! :)
12 de setembro de 2024
Bridget en Isabelle set besteld
Ik heb de Bridget Co-ord set en de Isabelle Linnen Co-ord set besteld. Snel ontvangen en goed verpakt. Beide sets erg mooie kwaliteit stof en heel netjes genaaid. De kleuren zijn ook zoals op het plaatje. Alleen de broek van de Bridget valt een beetje klein, een maatje groter is aan te raden.
11 de setembro de 2024
Resposta da Maison d'Amber
Hartelijk bedankt voor uw recensie mevrouw Has! Wij hopen u in de toekomst nog een keer te verwelkomen in onze online shop.
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