Maison White ltd Avaliações 

348
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I bought the Big Jack Jellycat for half the official site price! Really pleased as Im sure my grandson will be on his birthday. Really easy to buy, very quick delivery to the Highlands too. My only di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We ordered a Sylvanian Families Bakery starter set for our granddaughter. The item arrived in good time. Communication from the company re delivery was good. Our 3 year old granddaughter loved the pro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Bluebellgrey bedding. On offer, much cheaper than other retailers!! Arrived quickly, tracked postage and well wrapped with extra tissue paper. Fab service, will definitely use this shop again... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just received the gorgeous push/sit on dog for my baby grandson -it’s perfect and I can’t wait for Christmas when he’ll see it 🎄

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos domésticos
  2. também em
  3. Loja de Artigos para Curling
  4. Loja de brinquedos infantis
  5. Loja de Móveis
  6. Loja de Roupas de Cama
  7. Loja de Souvenirs

Escrito pela empresa

At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

348 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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4,7

Todas as avaliações

(348)

88 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic company

Absolutely fantastic company! I have been trying to find these certain jelly cats everywhere and couldn't until I stumbled across Maison White. They had amazing contact and constantly sent emails with updates on my order progress and delivery was extremely quick. The jelly cats themselves were in absolutely perfect condition and the packaging was lovely. Could not be more over the moon! Will definitely be buying from them again. Thank you so much!

29 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Maison White ltd

Thanks so much Lily, this is so lovely to read (I apologies for the delay) We too are big Jellycat fans at Maison White. I am so pleased you were happy with our service on all counts

Avaliado com 4 de um total de 5 estrelas

Arrived safe

Arrived safe, lovely bunny grandson very happy 😊

25 de janeiro de 2024
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Resposta da Maison White ltd

Thank you for the lovely review, we hope the bunny is still being well loved.

Avaliado com 5 de um total de 5 estrelas

Le Toy Van Dolls House Laundry Set

Gorgeous little laundry set and my 3 year old granddaughter loves it. A great addition to her dolls house. It would have been good if the washing machine door opened, but still very well designed and good quality. The only downside is she pulled the little pegs apart, and the metal springs could then become dangerous, so we've taken them away until she is older. Overall a lovely little set.

25 de janeiro de 2024
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Resposta da Maison White ltd

Thank you for your review, we're pleased to hear you are happy with your purchase.

Please do pop us an email with some pictures of the issue, we would like to raise this with Le Toy Van.

Many thanks
Elise

Avaliado com 5 de um total de 5 estrelas

Fabulous EB tray

I thought I would never get an Emma Bridgewater Union Jack tray unless I paid a ridiculous price on e-Bay
But they turned up here at a reasonable price and it was delivered within 3 days
Fantastic service. Will order from here again

29 de janeiro de 2024
Avaliação não solicitada
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Resposta da Maison White ltd

Thank you so much for the great review! we're glad to hear you are happy with the service :)

Avaliado com 1 de um total de 5 estrelas

Buyer beware

Buyer beware, returns within 14 days not applicable to all items. When you read maison whites return policy it is misleading, as items not returnable are listed a long way past the statement above. I just saw the returns acceptable within fourteen days.
Bed linen is not returnable. Was accused of getting duvet cover out of packaging when all i did was open the packaging to feel the material as unable to do that from seeing a picture on internet. The item was still in packaging , which would have been impossible to repack had I done what they suggested and I had emailed them twice prior to return as requested, but had no reply until they received item back when they then returned it to me as they said it had been opened. On the upside delivery good
Will not be using this firm again

6 de janeiro de 2024
Avaliação não solicitada
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Resposta da Maison White ltd

I am sorry you feel this way. But it is clear in many locations i.e the product page, in our terms and conditions, on the returns page and on the product itself (it clearly states... no return if label broken). Bedding is returnable as long as it has NOT been opened, but you had opened it fully and attempted to "repack" it. It was not returned in its original new and sealed condition. It wasn't just a case of you opening the packet and feeling the fabric.

We have images of how you returned the product and these were sent to you.

Avaliado com 5 de um total de 5 estrelas

Fab prices for really lovely products

Fab prices for really lovely products! Customer service was a little cold so looked on here to see if anyone else thought the same, I then saw some of the one star reviews and their replies, it made me laugh, clearly they have to deal with some very annoying customers, so I don’t really blame their unadulterated responses!! I normally don’t bother to leave a review, but I actually really appreciate a company that give as good as they get when it comes to people unfairly poorly reviewing! I’d recommend Maison White, they’re a small company which I didn’t realise, also Royal Mail are to blame for 90% of their 1 star reviews!

17 de janeiro de 2024
Avaliação não solicitada
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Resposta da Maison White ltd

Hi Charlotte

Thank you for leaving an honest 5* review. Absolutely my favourite ❤️ finally some appreciation 🫣 😂

You’re absolutely right, we won’t pander to some, we’re people too. Some reviews really don’t do anyone any favours.

But what we do do very well, is when there are mistakes and most customers are really truly lovely and understanding we will go above and beyond for them. Pays to be kind 🥰 and that we will always appreciate 😍

I’m keen to know more about your experience, if you don’t mind emailing with your order number please contact@maisonwhite.co.uk

Best wishes
Maison White

Avaliado com 5 de um total de 5 estrelas

Great

Order was easy, delivery was fast!

28 de dezembro de 2023
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Resposta da Maison White ltd

Thank you for your lovely review :)

Avaliado com 1 de um total de 5 estrelas

Bad quality and bad customer service

The two products (Jellycat Aubergine) I bought are of bad quality (with pictures as evidence). Maison asked for a return. But they only issued a partial refund and asked me to pay for the postage of return. The customer service kept emphasizing that they had not encountered customer complaints before and my shopping experience was an outlier. After returning, Maison did not accept that the products were bad. I feel uncomfortable with this shopping experience

1 de dezembro de 2023
Avaliação não solicitada
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Resposta da Maison White ltd

We are sorry to hear you were not happy with your purchase. You claimed the items were faulty, you sent images that did not show faults of three items, we explained you could return and we would inspect. We inspected and found no faults. You decided to only return 2 items.

Your claims

The first Aubergine leaves are crooked. And a lot of holes.

The second Aubergine leaves are crooked, with one hole.

The third Aubergine leaves are crooked, with some holes.

They are stuffed soft toys - the leaves are hand sewn to the product, unfortunately what you felt was crooked is actually normal (not 2 are the same). The holes, were not holes, but from stitching/manufacturing, which is normal.


Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication, well packed and pretty speedy delivery considering Christmas and New Year

28 de dezembro de 2023
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Resposta da Maison White ltd

Thanks for your great feedback

Happy New Year
from Maison White

Avaliado com 5 de um total de 5 estrelas

Large Frog

I purchased the item online and the parcel arrived securely wrapped. The frog ornament looked great and was well made.

28 de dezembro de 2023
logotipo da Maison White ltd

Resposta da Maison White ltd

We're pleased to hear you're happy with your new frog ornament, thank you for leaving us a great review.

Avaliado com 5 de um total de 5 estrelas

Excellent service

The linen I wanted wasn't in stock, but Maison White emailed me when it was available; I ordered, and it was delivered almost immediately. Very competitive prices.

28 de dezembro de 2023
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Resposta da Maison White ltd

So pleased we were able to help you with that you wanted so swiftly. Happy New Year.

Avaliado com 5 de um total de 5 estrelas

Competitive Prices and Great Customer Services

Had never used this company before, but prices for Jellycat toys were extremely competitive and reviews were good so decided to order three toys. Order arrived promptly but sadly, one of the toys had a very small pull on its face and, as it was a present, I decided to see if it could be returned. My husband called the store and the issue was dealt with politely and professionally. Chloe dealt with the issue online organising a free return of the damaged item and didn't wait for it to be returned before sending out the new order, unlike many other companies, accepting a copy of the postage receipt as proof of return. Great customer services.

29 de novembro de 2023
Avaliação não solicitada
logotipo da Maison White ltd

Resposta da Maison White ltd

Thank you for your lovely review, we are pleased we were able to resolve the issue for you in a positive way. Happy New Year

Avaliado com 2 de um total de 5 estrelas

They sent me the wrong product

They sent me the wrong product, I received a tiny version of what I ordered. I wouldn’t buy from here again

24 de novembro de 2023
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Resposta da Maison White ltd

Hi James

Thank you for your review, however I cannot find any communication from you about the issue?

If you can email us on contact@maisonwhite.co.uk

So we can look at this for you

Kind regards
Elise

Avaliado com 5 de um total de 5 estrelas

Excellent!

Hadn’t heard of the company before but ordered 2 jellycats and a slyvanian family for Christmas gifts. Arrived very quickly exactly as expected - will be shopping here again :)

30 de novembro de 2023
Avaliação não solicitada
logotipo da Maison White ltd

Resposta da Maison White ltd

Thanks so much for your lovely review :)

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