Awful experience. Ordered and had to wait nearly a month for the order. After consistent back and forth I finally received. No good gesture of refund, only excuses about product shipping delays. If yo... Ver mais
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Veja o que dizem as avaliações
Absolutely no honesty or transparency. I placed an order in November and had so many broken promises for delivery times. I was so excited about this company and their products but it is unacceptable t... Ver mais
The products feel very clean without drying out the skin which I really appreciate since I have really dry skin. I also really love the black soap combines with the exfoliating glove for my keratosis... Ver mais
A empresa respondeu
As someone used to Moroccan hammam products, I was honestly impressed. The textures feel authentic (especially the black soap), and the whole experience really reminds me of a proper hammam at hom... Ver mais
A empresa respondeu
2,6
Ruim
72 avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Authentic
As a Moroccan women , I can confirm that’s 100% authentic with perfect results.
14 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Coming from a Moroccan woman, this is the highest compliment we could receive 🤎 Authenticity is at the heart of everything we do, so thank you for confirming it lands that way. Means the world!
Recently left a positive review which I take back
Recently left a positive review which was in fact promted, but I take it back. This company is clearly experiencing difficulties and is clearly not taking any accountability for the situation. What makes things worse is that for the 6 weeks I have not received my order i have been recieving constant marketing emails encouraging me to buy as if any new order would ever be shipped. I have been in contact with the brand (probably just 1 person) directly and not only have given empty promises on my order being shipped they even encouraged me to sign up for a subscription knowing full well they arent planning on shipping anything. I am fumimg.
4 de março de 2026
Avaliação não solicitada
Resposta de Maisonzee
Hi Lauren, reading this from someone who has been such a genuine supporter of Maison Zee since early 2025 really hit home. You deserved so much better than what you experienced, and we let you down at every step. The marketing emails going out while your order was delayed was wrong, and we completely understand why that felt tone deaf. Your order has now been fulfilled and your refund processed. We've sent you an email directly as we'd rather speak to you personally than through a public reply. We genuinely hope that when the dust has settled, you might give us another chance, your skin results are exactly why this brand exists.
Great products
Great products, amazing smell and feels so good on the skin. I feel so clean and fresh. I love it
14 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Thank you, Johaïna! 🤎 That clean, fresh feeling is exactly what the hammam ritual is all about — so happy it's coming through in the products. We love having you!
My New Favorite Skincare Treat
I was very happy with my Miss Hammam bundle and it left my skin feeling very nice and clean, it is definitely a good addition to your everything shower. Overall I was very happy with my order after using it and felt my skin feeling much smoother and brighter following the exfoliation and I would be happy to order again.
1 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Soukaina, this is so lovely to read! 🤎 The Miss Hammam bundle really does transform your shower routine — and that smoother, brighter skin feeling after exfoliation is exactly what the ritual is all about. So glad you experienced it! We'd love to have you back.
Best luxury Moroccan hammam
As someone used to Moroccan hammam products, I was honestly impressed. The textures feel authentic (especially the black soap), and the whole experience really reminds me of a proper hammam at home.
Everything feels well thought out, from the formulations to the scents and packaging. It’s rare to find a brand that keeps that traditional feel while still making it more modern and aesthetic.
Really happy with my order, I’d definitely recommend.
12 de março de 2026
Avaliação não solicitada
Resposta de Maisonzee
Yassmine, this review genuinely means everything to us 🤎 Coming from someone who truly knows Moroccan hammam, your words carry so much weight. Keeping that authenticity alive while making it feel fresh and accessible is exactly what we set out to do — so hearing that it landed that way for you is everything. Thank you for taking the time to share this. À bientôt! 🌿
The products are lovely
The products are lovely. Really pleased with them. great product
7 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Thank you so much, Nilofar! 🤎 So happy to hear you're pleased with everything, that genuinely makes our day. Hope to see you again soon! 🌿
You can never go wrong with Moroccan…
You can never go wrong with Moroccan skin care product.
14 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Couldn't agree more, Huda! 🤎 Moroccan skincare is in a league of its own — and we're so proud to bring that tradition to your shower. Thank you for the love! 🌿
Very good experience shopping on this…
Very good experience shopping on this website. It offers a wide variety of body care products and it’s easy to find what you’re looking for. The quality is great and the delivery was fast. Definitely recommended 😍😍😍🤎
14 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Thank you so much, Nisrine! 🤎 So glad the experience felt easy and that the products arrived quickly. That's exactly what we want every customer to feel. Really appreciate you taking the time to share this — it means a lot to us! 🌿
Please stay away from this company
I placed an order with Maison Zee in November and the experience has been extremely frustrating.
I had to chase multiple times for updates, and most responses were generic with no clear information. In February, I received an email saying the shipment had arrived and that my order would be sent that week. A month later nothing had been dispatched. When I chased again, I was then told they had run out of product, meaning I never received half of my order.
I was promised a refund for the missing items, but over a month later I still haven’t received it. When I contacted them again, I was told to contact my bank instead, which is unacceptable considering they confirmed the refund themselves.
As for the products, the glove is okay, but I personally wouldn’t bother with the cleansing balm.
The brand is clearly very strong on social media and marketing, but unfortunately the customer service and order fulfilment do not match the image they portray.
Very disappointing overall.
13 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
I'm so sorry. Reading this, I can feel exactly how let down you've been, and you deserved so much better than this.
From the repeated chasing, to being told your order was on its way and then finding out it wasn't, to still waiting on a refund you were promised, every single one of those moments was a failure on our part, and I own that completely.
Being told to contact your bank after we confirmed the refund ourselves is not acceptable. That should never have happened, and I'm sorry it did.
I have personally looked into your refund and made sure it has now been processed. I also reached out to you directly via email, as I wanted to handle this with you personally rather than just through a public reply.
I know words aren't enough at this point, only actions are. But I genuinely hope that once you've received your refund and had a chance to see the changes we're making, you might feel differently about us. That's not something I'd ever ask for, it's something I hope we can earn. 🌿
I rarely leave negative reviews but…
I rarely leave negative reviews, and I was especially reluctant to do so as this is a small business. However, my experience has been extremely disappointing.
Like many others, my order was not shipped even after four months, despite me agreeing in advance to a three-month waiting period. After chasing this up myself, I was then told that half of the items I had ordered and waited months for were not even in stock.
I was offered either a partial refund or duplicate items as a replacement, which was not acceptable to me, as I did not need multiple versions of the same product. I expressed my dissatisfaction, but received no response.
I was told a partial refund had been issued, yet I still have not received it. Instead, I have now received only two items from my order, one of which arrived damaged, ripped and half open.
What is most frustrating is the lack of communication and disregard for my preferences. Despite clearly stating I was unhappy with the proposed solution, the company proceeded without my consent and sent part of the order anyway. Their customer service number also does not work, making it impossible to resolve this directly.
Overall, this has been a very poor experience: excessive delays, missing items, damaged products, no clear resolution, and a complete lack of customer care. I was really looking forward to these products, but I am now left with an unusable item, no refund, no compensation, and only replies to specific information like tracking numbers.
10 de abril de 2026
Avaliação não solicitada
Resposta de Maisonzee
Hi Aria
Thank you for taking the time to share your experience, and I want to sincerely apologise for everything you went through with your order.
I have personally reached out to you via email today and I am committed to making this right for you. Please do check your inbox and I look forward to resolving this together.
Thank you for your patience, Aaria. I truly hope we get the chance to restore your trust.
Warm regards,
Zahra
Founder, Maison Zee
AVOID❌
Ordered in November -What was supposed to be a gift for my mum turned into months of trying to get a response. After months of waiting patiently for my order I was told via email they were having delays and couldn’t fulfil my order - I was offered two options a refund by credit note (which is against the consumers act) or another product I opted in good faith the credit note which then didn’t work at checkout again I reached out to be told “one second pls” and have since not had any replies - absolutely shocking experience. Where is the customer service? MONTHS had gone by before sending an email and then to continue to hold money which rightfully should come back to me is a disgrace.I have gone through my bank however as it’s outside of the 120days I’m now left seeking legal action and will continue to do so until I either receive a refund or the small claims court can resolve - this is now a matter of principle.
7 de novembro de 2025
Avaliação não solicitada
Resposta de Maisonzee
Hi Lisa, I am truly sorry for the experience you had. I am glad we were able to sort your refund and resolve this for you. If you ever need anything in the future, please don't hesitate to reach out.
Warm regards,
Zahra
Founder, Maison Zee
Nothing delivered, lack updates, doesn’t reply
UPDATE…. After they replied to this review I sent a email and they have replied. They stoped my subscription and processed a refund. Still waiting on it but it can take 5 days. They also offered me a product to try for my wait which they didn’t have to and I’ll update if I receive it as it was a nice gesture of goodwill.
Another Update: Received a refund but didn’t receive any free gift they said they would send.
It has been 3 months still haven’t received my order and when you contact them it takes forever for a response or they just stop responding. I’ve emailed and DMed both the same they will say it will be shipped next week and when it comes to it nothing has shipped.
Terrible customer service on Thursday the 25th said to me “Hey Lovely am checking your order details now” now Monday 30th and still no reply I’ve send 3 following messages nothing tho they are posting story’s and posting on their feed being online and not responding, One of the worst customer service I have dealt with just feels like a SCAM
If I would just have had proper updates and responses and not false promises and actually updating me, I wouldn’t have to leave this review. No product Shipped and now need a refund and they haven’t replied to me asking for one.
I would have loved to try these products but they failed every step of the way with their false promises and terrible customer service and no product received. I would not shop here again.
I set up a subscription with them and need that cancelled but they haven’t responded regarding that. I have to keep pushing the date back as I’ve not even had the first order.
I need the subscription cancelled and a full refund!. They say due to shipping delay and products not delivered if that’s the case you should cancel all orders you can not fulfill in the given timeframe, you are just going to have back log after back log. Reading the reviews their people from November still not had their order AVOID this company.
The products look nice on website and straight from Morocco but other than that this is the only good thing I can say about the company.
I hate leaving negative reviews, I never leave reviews but have never had this bad of an experience with a company. I’ve ordered from other small company’s from Morocco and they are always great with their delivery and updates and customer service.
They need to change their customer service and actually getting products to people. If I just had a response to my emails or messages I wouldn’t have wanted a refund or leave this review but that’s just not the case.
Please get back to me regarding this as this seems to be the only way I might get a response
30 de março de 2026
Avaliação não solicitada
Resposta de Maisonzee
Hi,
I've read every word of this and I'm not going to brush past it. You've been patient, you've followed up repeatedly, you were mid-conversation with us on Thursday and then left without a response for days. That is inexcusable, and I'm genuinely sorry.
You've raised two very specific things that I want to action immediately:
1. Your subscription : I will cancel it as soon as I can locate your account so you will not be charged again.
2. Your refund : I will process it in full once I have your order details.
To do both of these today, please email me directly at orders@maisonzee.com with your order number and the email address used at checkout. I will personally respond within 24 hours with confirmation of both.
I also want to acknowledge something you said, that if you'd just had honest updates, you wouldn't have wanted a refund or left this review. You're right, and that stings because it's true. Better communication from us could have prevented all of this.
We experienced a serious shipment delay from Morocco that affected many orders from this period. That's the honest reason, but how we handled it, or didn't, is on us.
Please do reach out. I want to close this properly for you.
Maison Zee team
Worse then worse I have ordered back in…
Worse then worse I have ordered back in November today is the End of March back and forth emails, now when I’ve asked for a refund they have stopped communicating, I will take this further
28 de novembro de 2025
Avaliação não solicitada
Resposta de Maisonzee
Hi Sabia,
I'm truly sorry for the experience you've had. A November order still unresolved by end of March is not okay, and I completely understand why you've lost trust in us.
I want to be transparent about what happened. We experienced a significant delay with one of our shipments coming in from Morocco, which had a knock-on effect on a large number of orders from that period. We did our best to communicate this through our emails and social channels, but I know we didn't reach everyone, and that's a failure on our part.
I can confirm your refund has been fully processed. Please check your original payment method, if you haven't seen it within 3–5 business days, email me directly at orders@maisonzee.com and I'll chase it immediately.
We are a small independent brand and we are genuinely doing our best to stay true to our community. That doesn't excuse what you went through, but I want you to know this situation has made us better, in how we communicate, how we manage shipments, and how we show up for our customers.
You deserved better from us. I'm sorry.
Maison Zee Team
Don’t bother ordering
Honestly so awful ordered in Nov and still haven’t received. If I knew beforehand by checking the reviews I would never have ordered. They pretend they’ve sent you emails regarding delays to your order somehow got lost! I was born at night not last night lmao. Genuinely not worth ordering from here ever. I pray for their downfall
27 de março de 2026
Avaliação não solicitada
Resposta de Maisonzee
Hi,
I hear you, and I'm not going to argue with how you feel. Ordering in November and still not having resolution by March is genuinely awful, and your frustration is completely valid.
I want to address one thing honestly, the emails regarding delays were sent, but I accept that if they didn't reach you, the outcome is the same as if we never sent them. It was our responsibility to make sure you were informed, and we didn't do that well enough.
What I can confirm is that your refund has been fully processed. Please check your original payment method, if it hasn't come through within 3–5 business days, email me directly at orders@maisonzee.com and I will sort it personally.
We experienced a serious shipment delay from Morocco that affected a large number of orders from that period. It's not an excuse, it's context. And it's a situation that exposed real gaps in how we communicate with our customers. We've learned from it the hard way.
I genuinely hope you'll see the refund land and that it brings some closure. I'm sorry we let you down.
Maison Zee
DO NOT WASTE YOUR TIME OR MONEY
DO NOT WASTE YOUR TIME OR MONEY! Awful. I made a purchase back in November 2025. I have communicated back and forth with the company and have received nothing but excuses. No reasoning was provided for the delay, i was then sold on another date for the items to arrive, and yet still nothing. Not only is this incredibly disappointing but very unprofessional. I have asked for a refund on many accounts and recieved nothing.
1 de novembro de 2025
Avaliação não solicitada
Resposta de Maisonzee
Hi,
I'm so sorry. Reading this, I can see exactly why you're angry and you have every right to be. A November order with repeated broken promises and still no refund is not acceptable, full stop.
I want to resolve this for you immediately. Could you please email me directly at orders@maisonzee.com with your order number or the email used at checkout? I will personally process your full refund within 24 hours of hearing from you, no more back and forth, no more excuses.
I won't pretend the delay communication was handled well, because it wasn't. We had a significant shipment delay coming in from Morocco that impacted a number of orders from that period, and the way we managed it left people like you completely in the dark. That's something I take full responsibility for.
Please do reach out, I want to make sure this is closed properly for you.
Maison Zee Team
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I ordered a bundle in December and it’s now March and it’s still not arrived. The company initially answered my emails and said it was stuck in customs and then weeks later changed their story and said some of the items were out of stock. They have now stopped responding to my requests for a full refund. They are scammers.
19 de dezembro de 2025
Avaliação não solicitada
Resposta de Maisonzee
Hi,
I understand why you've used the word scam, from where you're standing, that's exactly what this looks like, and I'm not going to dismiss that.
What I can tell you is that we are not a scam. We are a small independent brand that went through a genuinely serious fulfilment crisis, a significant shipment delay from Morocco, followed by a stock discrepancy from our supplier that affected multiple orders. I accept that the way this was communicated to you was inconsistent and confusing, and that is entirely our fault.
Stopping responses to your refund requests is indefensible. I'm sorry.
I want to fix this now. Please email me directly at orders@maisonzee.com with your order number or the email used at checkout and I will process your full refund within 24 hours personally. No more delays, no more silence.
Maison Zee team
If I could rate this company 0 stars I…
If I could rate this company 0 stars I would. Like many people here I ordered a bundle in December and haven’t received it. I contacted them and they’ve been dragging their heels, eventually telling me last week that they don’t have every item in the order and offered alternatives. I asked for a refund (for the second time) on 12th, still haven’t heard anything. Please please do not buy from this company
19 de março de 2026
Avaliação não solicitada
Resposta de Maisonzee
Dear Liz, I am so sorry, you asked for a refund twice and had to wait far too long for a response. That's not okay, and I completely understand your frustration. I can confirm that your refund has now been processed and I hope it reaches you very soon. I know we let you down at every step of this experience, and I'm truly sorry for that. I hope one day we get the chance to show you the brand we're working hard to become.
The Maison Zee Team
Please read this and avoid!
I really wish I had checked reviews before buying from this company. I ordered the Miss Hammam bundle on 11/11/25 and have only just received my order - FOUR months later.
I completely understand that this is an independent company and that products are made in Morocco and that orders are made in batches to maintain quality and freshness. The website states delivery may take 4–6 weeks, which I was prepared for. However, four months is completely unacceptable.
What made the experience even more frustrating was the complete lack of communication and transparency from the company. If I hadn’t chased them myself, they would never have informed me that there were shipment issues. Even after they eventually received the products, they still didn’t communicate that they were missing items needed to fulfil my bundle. Instead, they stayed silent until I followed up again. All in all, I have chased them five times in this process. With over 20 emails back and forth.
The delay itself is bad enough, but the poor customer service and lack of proactive communication made the entire experience incredibly disappointing and stressful.
Overall, a very frustrating experience. I would strongly recommend avoiding this company unless you are prepared for extremely long waits and minimal communication.
16 de março de 2026
Avaliação não solicitada
Resposta de Maisonzee
Dear Anastasia,
I want to start by saying how truly sorry I am for the experience you’ve had with your order. You are absolutely right to feel frustrated, and I take full responsibility for what happened.
You placed your order on 11th November with an expected delivery time of 6–8 weeks. Receiving your Miss Hammam bundle four months later,dispatched on 9th March, is completely unacceptable. What makes this situation even more disappointing is that you had to follow up five times and exchange more than one email with us when we should have been proactively keeping you informed at every step.
You deserved clear and transparent communication regarding the shipment delays from Morocco and the missing components in your bundle. The fact that you had to repeatedly chase us for updates is a failure on our part, and I completely understand how stressful and frustrating that must have been.
This experience falls far short of the level of care and service I want every Maison Zee customer to receive. We are a small team working closely with artisan cooperatives in Morocco, but that is not an excuse. If anything, it makes clear, honest communication even more important.
I would like to make this right. I am issuing you store credit as a gesture of apology. I am also taking immediate steps to ensure this does not happen again, including improving our fulfilment processes, strengthening our communication systems, and setting more realistic delivery timelines on our website.
Thank you for your patience and for giving us the opportunity to serve you, even though we let you down. I truly hope you will accept my sincere apology.
With sincere regret,
Very bad customer service !
Took over 5 months to receive my order. A lot of my emails were unanswered. Products are lovely, but won't order again. It would have been nice to have a "compensation" free item as a way of making up for the length of time that they are making their customers wait.
3 de novembro de 2025
Avaliação não solicitada
Resposta de Maisonzee
Hi Jo,
Thank you for being honest, and I'm really glad your order finally arrived and that you love the products.
Five months is far too long, and the unanswered emails made it worse. I'm sorry for both.
Your suggestion about a complimentary item as a gesture is something I've taken note of genuinely. You're right that it would have gone a long way, and it's something we're building into how we handle delays going forward.
I hope we get the chance to show you a much better experience next time.
Maison Zee Team
really kind team🤎
I had a problem with the parcel delivery and they were really kind and helpful in resolving the issue. Also, their products are amazing!
12 de março de 2026
Avaliação não solicitada
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