Make An Entrance Avaliações 312

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We ordered two large coir interior mats for the front and back doors. We sent Make an Entrance our measurements. They sent us samples so we could choose the blue/gray colour we wanted, checked whethe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted - Extra Thick Coir Luxury Door Mat. Extra Thick meaning 5 Centimetres high Ordered Sunday, Delivered by 1:15 pm Tuesday. This luxurious Coir Mat gives our front entranc... Ver mais

Avaliado com 5 de um total de 5 estrelas

We ordered a ‘Superior PVC Backed Coir’ made to measure door mat, which was dispatched very quickly; however DLH failed to deliver it as scheduled, so MD Stuart retrieved the mat from their depot and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were trying to buy a replacement doorwell mat. Drew a blank at local carpet shops. Found Make an Entrance online, great website and ordered a sample, which arrived in 2 days. Went ahead and ordered... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

I placed an order on November 13

I placed an order on November 13, 2024 for Christmas garland. Today is January 6, 2025 and I just received my order. Ridiculous!!
I requested my money back several times and they refused.
The quality of the product is horrible. It looks like something you would put in a fish tank.
Not the product shown in the ad on Instagram. Buyer beware!!

7 de janeiro de 2025
Avaliação não solicitada
logotipo da Make An Entrance

Resposta da Make An Entrance

Hi Deborah,

We believe you have the wrong company.

Here at Make An Entrance, we make and supply a wide range of entrance mats. We do not sell Christmas garlands in any form.

We hope you get your issue sorted.

Many thanks,

Make An Entrance Cusomter Service Team

Avaliado com 5 de um total de 5 estrelas

Great quality mats and excellent service

What a great company! I ordered a front door coir mat and was concerned my order hadn't gone through, so I called them, and a very friendly lady checked everything, including my measurement calculations (which I had made a mistake on). The order went through, and the mat was delivered a few days later. It fits perfectly, and it is super quality. I would definitely recommend Make an Entrance! (Great name, by the way!).

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery. Mat good. I ordered a small mat and there was a warning before I committed to check dimensions...I was correct but very grateful that there was a check.

6 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Glad to have found the website

Found the website, made the call (to a very helpful live person), gave the measurements and placed the order.
Delivered in good time with really good instructions.
Exactly as ordered - and at a very modest price.

10 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware! Is your item actually in stock?

Ordered two mats on 25th November. Telephoned to chase the order days later and was informed that they were experiencing delays due to a warehouse move. The person I spoke to allegedly checked and said the items I’d ordered would be there and sent out to me early this week. Today I called to chase again. This time I was told the items weren’t actually in stock. This company took my money on 25th November for products not in stock. Furthermore it’s me who’s been chasing them to try and find out what’s going on rather than them calling me to tell me what’s happening. I’m not impressed.
They tried to sell me larger sizes or a different colour today.
I’ve asked for a refund.
In my view it is totally unacceptable to take a customers money when the products are not available, and hang on to it, knowing that this is the case.
I hope I get my refund soon.

11 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Big Thumbs-up

We are delighted to recommend the products and customer service of Make An Entrance. We have ordered from the company several times and find their bespoke products to be high quality and unusually pleasing.

We look forward to needing a new entrance foyer mat so we can enjoy seeing it emblazed with our logo.

1 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good old fashioned customer service

A small understanding with my order but the customer service was outstanding and they made sure the outcome was favourable to me. Can’t fault the communication either. A company that appears to have good old fashioned standards. Lovely mat very well made.

21 de novembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I found it virtually impossible to find a mat to fit

I found it virtually impossible to find a door mat to fit in our porch , we have a area cut out of concrete with different measurements at each end most mats come in sizes far to big or small so it was a huge relief to find this company where you can put in measurements close enough even for me , I just trimmed the sides down to make a good fit . The buying process is easy we had our family name placed on it .I would recommend Make An Entrance to anyone interested in buying a quality product

12 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff. Did everything promised. Mat arrived exactly as ordered and looks great. Totally satisfied.

30 de setembro de 2024
Avaliação não solicitada

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